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August 8, 2008 7:20 AM PDT

Entourage calendar keeps activating

by CNET staff
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Entourage users who have decided to not use the program anymore have found that the iCal calendar the Entourage created keeps reappearing. This calendar is continually added to the calendar list despite explicit deletion.

Apple Discussions poster pemarsh writes:

"Today I deleted Entourage, and will use iCal instead. Why does 'Entourage' keep popping up though under my list of calendars. I have deleted this calendar in iCal by right clicking on it, and deleting it. It keeps popping up."

Users affected by this problem appear to have deleted the Entourage program. Upon trying to reinstall the program in an attempt to disable the calendar, users receive error messages claiming that the previous identity could not be used.

Fix: Remove Entourage's preferences Removing the Entourage preference file seems to represent a fix for most users facing this problem. The files are located in the /username/Library/Preferences/ folder and are labeled as follows:

  • com.microsoft.entourage.syncservices.plist
  • com.microsoft.entourage.database_daemon.plist
  • com.microsoft.entourage.office_reminders.plist

In addition, the following files located in the /username/Library/Preferences/Microsoft/Office 2008/ folder might also need to be removed.

  • OfficeSync Prefs
  • Microsoft Office 2008 Settings.plist
Once these files are removed, the user may need to logout and log back in or

restart the computer to ensure the Entourage calendar data does not load.

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    by scotty321 August 8, 2008 7:48 AM PDT
    You can't just delete Entourage and expect Entourage to stop syncing with iCal. You have to uncheck the preference in Entourage under "Sync Services" that says "Synchronize events and tasks with iCal and .Mac". Deleting the application itself from your hard drive won't do anything.
    Reply to this comment
    by tkessler August 8, 2008 7:48 AM PDT
    >
    This is a reply to a previous comment by scotty321


    Yes, but some users jump the gun and remove the program without knowing that they must turn off these features before doing so. Many OS X apps can be removed by a simple delete, so its easy to see how some users could be hit with this problem.
    Reply to this comment
    by dianeoforegon August 8, 2008 7:48 AM PDT
    >
    This is a reply to a previous comment by scotty321


    <quote>
    users receive error messages claiming that the previous identity could not be used.</quote>

    This simply means Entourage has not been updated. Removing single applications in the Office suite is not recommended. This will cause havoc with future Office updates.

    "This Identity Cannot Be Opened With This Version of Entourage"
    This message usually means, for example, that Entourage is at 11.0, but the saved database was saved in a more updated version. Since there was a database format change in there, Entourage 11.0 cannot open a database saved in later version.
    Reply to this comment
    by WhiteDog August 8, 2008 7:48 AM PDT
    >
    This is a reply to a previous comment by scotty321


    Thanks for the Sync Services hint - it should have been included in the MacFixIt article. I still use Entourage for testing purposes - many of my clients us it so I have to keep up with the program. But I don't need the Entourage calender in iCal. Presumably, though, if you use Entourage on your Mac and have an iPhone, the ability to have your Entourage events downloaded to the iPhone via iCal would be a good thing.

    Interoperability is the way things are going. Certainly that's the case with Apple's own programs. Likewise with Adobe. For instance, before Office '08 got native PDF support, installing Acrobat Professional would add two plugins to Office X and '04 that provided (when they worked) PDF support in Office. And, of course, the whole idea behind the Adobe CS suite is application (and workflow) integration. In the same vein, Quark is bending over backwards now to provide PDF support in XPress. Even the mighty Microsoft was forced to give in to that imperative, just as they were trying, with no apparent success, to create a PDF alternative.

    Access to your files and information in any relevant application (and on any platform) has been the holy grail of data management for a long time now. Apple has put a lot of effort into making the Mac compatible with the Windows world. The advent of cloud computing makes this easier, in principle - it doesn't matter whether you are using Google Apps in OS X, Windows or LINUX. And this is the primary focus of open standards - that they should be universal. In particular, this is why Apple licensed Microsoft Access - to make the iPhone viable in the enterprise market where Microsoft is the 800 pound gorilla.

    All of which is the long way of explaining why it's not as easy as it seems it should be to remove the Entourage calender from iCal. It's not a bug - or any kind of mistake. It just reflects the irony that in order to enable applications to cooperate with one another, the underlying structure of things is getting increasingly complex. Simplicity isn't simple. :-)

    ---
    Don't anthropomorphize computers.
    They hate that.
    Reply to this comment
    by SandFarmer August 8, 2008 12:50 PM PDT
    . . . my Entourage keep crashing when HTML is present so badly that in order to get it to completely go away you have to also force quit it. You do get both the M$ and Apple Crash Reports though. But from what I am told, no one ever looks at the reports. So I have gone in search of help and there is none at M$ and Apple says to use their mail app.

    As the Mac OS get newer the problems become more numerous . . . .
    Reply to this comment
    by rob.010 August 8, 2008 12:50 PM PDT
    >
    This is a reply to a previous comment by SandFarmer


    The problems are not Mac OS related but with the MS Office apps themeselves as they are as buggy as hell.

    The person whom said to turn of sync services is totally correct. However the Microsoft daemon which a lot of the apps work with at times causes things to change suddenly.

    This is a bug I have noticed and I doubt these bug reports really ever get read by anyone or if they do not much seems to ever be fixed if or at all.
    Reply to this comment
    by SandFarmer August 8, 2008 12:50 PM PDT
    >>
    This is a reply to a previous comment by rob.010


    I been experiencing many application failures with 10.5.4, as I have read many other are too. Entourage was originally trashed with the update that allowed Spotlight to index eMails. For that feature I have sacrificed a lot. It was not worth it. But these new developments are atrocious. But there were instabilities before I did the last M$ update and updated to 10.5.4. That is why I ran the M$ update, hoping that it would fix things. Nope. Broke them further.

    I had a contact at M$ and they are not responding. We'll see. Since I submitted a ticket with M$ I am getting tons of ads to upgrade to 2008. But no responses to my ticket. I have read that it is a nightmare on its own.

    And yes, it is safe to say that M$ nor Apple (as per their TS) do not read the crash reports. Although I keep sending them with my finger crossed.
    Reply to this comment
    by dianeoforegon August 8, 2008 12:50 PM PDT
    >
    This is a reply to a previous comment by SandFarmer


    Text is gibberish.

    In addition to trashing the com.microsoft.browserfont.cache, you can also try trashing the tasmanbrowser.cache, which will be found in your ~/Library/Caches.
    Reply to this comment
    by SandFarmer August 8, 2008 12:50 PM PDT
    >>
    This is a reply to a previous comment by dianeoforegon


    If you are talking about when text in an eMail is all gibberish, that is not the case here. But I have had that happen the easiest and most effective way that I have found to fix it is using Onyx's (there are other Font Cache Killers but this is the easiest) Cleaning feature > Fonts and killing the caches for M$, but you can also hit the system and users, Adobe, Quark and Gimp all at the same time which seems to make a system wide impact. And things across the board work better until the caches get mucked up again.
    Reply to this comment
    by pairof9s--2008 August 9, 2008 5:06 AM PDT
    ***??
    Reply to this comment
    by slboettcher August 9, 2008 5:06 AM PDT
    >
    This is a reply to a previous comment by pairof9s--2008


    Olympics... ;)
    Reply to this comment
    by tassgrubber November 18, 2008 6:08 AM PST
    I wish there was a way to edit these files instead o removing them completely. i guess they are recreated on reboot and login. So maybe it is better to delete them and allow the system to recreate them from scratch. Baseball Bats For Sale Cheap Baseball Bats
    Reply to this comment
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