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iTunes 7.7: causing major iPod/iPhone connectivity problems, other issues
Apple this morning released iTunes 7.7, which enables connectivity with the iPhone 3G and installation of iPhone OS 2.0 for first-generation iPhones and iPod touches.
The new release is available via software update or as a 48.3MB standalone download.
Freezes when iPod touch/iPhone is connected Users are experiencing some significant iPod touch/iPhone connectivity issues after the update, including system freezes when the devices are connected.
MacFixIt reader Brian writes:
"So i installed iTunes 7.7 with via software update on my iMac running Mac OS X 10.5.4. Ever since I did, I can't plug my iPod or iPhone in without iTunes crashing and requiring a force quit. I have tried deleting the ipod and itunes plist files from both my user and system."
Bronson Elliot adds:
"I just upgraded to the new iTunes 7.7. The upgrade seemed to go just fine, however, when I open iTunes and try to plug in my 16GB iPod Touch, iTunes becomes unresponsive and I must force quit to get it back. The iPod Touch never shows up as a device within iTunes.
"I'm kind of stuck trying to figure out what to do next. I'm attempting to repair permissions now to see if maybe that will work. I'll keep you posted."
In some cases, this issue can be temporarily eliminated by deleting the following files:
Only way out of this is deleting the following plist files from ~/Library/Preferences/ (your user library preferences folder):
- com.apple.iTunes.eq.plist
- com.apple.iTunesHelper.plist
- com.apple.iTunes.plist
In addition, try unplugging your iPhone/iPod from your system before launching iTunes for the first time. Once iTunes is launched, plug the device in.
Music missing Some users have experienced an issue in which music is ostensibly missing from iTunes after the 7.7 update. This problem is most likely to occur if you have music stored outside the default location (~/Music).
In order to resolve the problem, go to iTunes preferences and then the Advanced tab, and then change the iTunes music folder location, and click to the location where you keep your music. The library should update.
No main window Other users are experiencing a more dire issue where no main window appears when iTunes 7.7 is launched. If this issue occurs, you may need to recreate the iTunes library as explained in this Knowledge Base article.
Feedback? Late-breakers@macfixit.com.
Resources
I had major issues. Trashing .plist files, restarting my Mac, reinstalling iTunes, repairing permissions did not help.
I plugged in my iPhone 1.0 and "waited" overnight...nothing. Spinning beachball in the morning.
I plugged the iPhone into a 2nd machine...and voila! Recognized, no spinning beach ball, upgrade available. I was able to run the update from the second machine. I had to wipe all of my media files from the iPhone as this wasn't the iTunes library tied to the phone, but all of my settings and messages were backed up and restored.
When I plugged the updated phone back into the original problem machine, all was well.
So, I can't explain what the issue was, but if you're dying to get v2.0 loaded on to your iPhone, try getting it to work on a different machine.
Thanks! Heck, didn't even take all that long.
Recently it seems several problems with Apple software are best fixed by "Waiting it out"...
Same here. The issue occurs when I load up the iPhone with media. If I have 11 GB of music/audiobooks I get the spinning beach ball and a 3-5 minute wait. If I delete the music, the iPhone shows up in about 10 seconds with no beach ball. Any thoughts?
I made sure to launch iTunes without the phone connected, to get past the license agreement. Quit iTunes, plugged in phone, all's well.
I found the solution.Wait it out, after 5 or so minutes of my touch plugged in it finally read! So just wait out the beach ball and it should read. No, idea how long it could take with other devices. Good luck everybody.
I thought that the same thing had happened to me. Upgraded, launched iTunes 7.7, plugged in a classic iPod and the beachball appeared. I waited, still the beachball. Then the phone rang. After about 8 or 9 minutes went back to iTunes and everything was fine. It may just take a while to get going.
The Games tab is now the Applications tab. Enable it in iTunes preferences.
Thanks. I tried it. Cannot find Games to enable in iTunes preferences. I think I need to download iTunes 2.0, but when I can get an update notice on the summary tab, and click on it, I repeatedly get an error message, "iTunes Store is unavailable. I suspect servers are overloaded.
Go into iTunes Preferences. Under General you will see Show. Listed are the different things you may want shown in your left column of iTunes. Both Applications and Ringtones were unchecked on mine after I did a re-install.
Everything is working now. Thanks to those who offered help. In the end, it appears it was a complete overload on the dot.mac servers. I am updated to iPod 2.0, the apps tab has appeared in iTunes, and the apps have been loaded.
I have the same issue, stuck in iTunes hell. error message is "cannot access iTunes store. connection to internet reset."
I'm hoping it's just a traffic problem right now...
I just spent 55 minutes waiting on hold to talk to a Apple Tech.......... My Iphone has the same problem connecting to the Istore.........
He said it is a traffic problem, wait it out......
My Iphone works great as a Ipod, just not as a cell phone
:(
- by doctordave July 11, 2008 8:52 AM PDT
>This is a reply to a previous comment by Downwinds
- Like this Reply to this comment
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Showing 1 of 2 pages (28 Comments)Add me to the list of bricked iPhones. The download of v2.0 went smoothly, but the install stalled halfway through, and now I can only access "emergency calling". When I try to access the iTunes store, I get the message "We could not complete your iTunes store request. The network connection was reset"
Any solutions?
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Dave Clayton, M.D.