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iTunes 7.7.1 (#2): delayed/failed login; music missing; music will not stream
Delayed/failed login Some users have reported delays or failures in the Mac OS X login process after updating to iTunes 7.7.1, which the Finder sometimes taking a minute or more to launch.
The recommended procedure in this case is to simply boot in Safe Mode -- accomplished by holding down the Shift key while your Mac is starting up. After the safe boot, restart normally. A number of maintenance tasks are performed during the safe boot, and you might not need to perform any additional troubleshooting. You might receive a message indicating that the update has finished installing after performing the safe boot.
Failing the aforementioned, peruse our tutorial titled "Startup fails (particularly after a system or security update); solving." One of the solutions listed there -- including delete specific caches, rooting out problematic kernel extensions, repairing drive damage, and disconnecting external devices -- might prove successful.
Music missing A number of users have reported a problem typical of iTunes updates in which music is ostensibly missing. We recently posted a series of fixes for this issue, including:
Ensure iTunes' directory structure is properly set up In the iTunes folder there should be several folders and files:
- Folder: "iTunes Music"
- Folder: "Album Artwork"
- Folder: "Previous iTunes Libraries"
- File: "iTunes Library"
- File: "iTunes Music Library.xml"
Ensure these files and folders exist, and are appropriately named. Ensure the iTunes library is properly located by going to the "Advanced" section of the iTunes preferences and selecting the "Importing" tab. Then select "change" and locate your "iTunes Music" folder in the resulting window. If the iTunes Music folder should be in the default location in the user's "Music" directory, clicking the "Reset" button should correct any path errors for the library.
Manually reimport the "lost" files In the Finder, locate the songs that will not play and manually drag them into the iTunes window to reimport them. If there are any warning signs about duplicate files, click "OK" to go forward with the import and the file should play. Alternatively, before doing the import users can remove the song in iTunes to ensure there are no duplicate entries to mess around with afterwards.
Rebuild the entire iTunes library Depending on the extent of the problem, it may be easier to remove all songs from the library and reimport them. To do this, select all of the songs in iTunes and press the delete key. Then choose the option to keep all the song files themselves, and when the iTunes window is empty open the "iTunes Music" directory and select all items in that directory. Drag them to the iTunes window and confirm the import. The process can be fairly lengthy.
Prevention Song accessibility problems are more likely to occur if songs are scattered throughout the system. This can be resolved by having iTunes copy all files to the iTunes library and keep them organized there.
In the iTunes preferences go to the "Advanced" section and click the "Importing" tab. Then ensure the option to "copy files to iTunes music folder..." is checked. This will help keep files from inadvertently being moved or having their paths renamed in other locations on the drive, which could result in this problem. In Addition, after importing all files, go to the "Advanced" menu and select "Consolidate Library", which will copy all files to the iTunes Music folder, ensuring they are in the same location on the drive.
Music will not stream through AirPort Express Some users have reported that streaming music through AirPort Express units fails after the update. The most common fix for this issue involves changing your IPv6 settings. In order to change this setting, open System Preferences then the Network pane and click on your currently used interface (Ethernet, AirPort, etc.). Click on the TCP/IP settings for the interface -- at the bottom if you see a button which says 'Configure IPv6...' click it make the setting "Off." Press the Apply Now button.
More fixes can be found in this tutorial.
Feedback? Late-breakers@macfixit.com.
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BUT when I then click on the text, 3 Updates Available -> in the lower-left of the window displaying the "iPhone and iPod touch Apps" that I have installed, I get a second message that says I have FREE UPDATES 1-36 of 36!
So do I have 3 or 36 updates? And I *updated* all of the listed 36 last night, and they ARE installed on my phone. But iTunes is NOT recognizing accurately that the updates are installed. VERY confusing.