White Apple Logo Screen of Death Stops iPhones in Their Tracks
Apple's Discussion boards are buzzing with a huge problem affecting many users of iPhone OS 2.0 and 2.0.1. People are starting to call it: "White Apple Logo Screen of Death."
The problem manifests itself during an app install or update. During either process something interrupts the iPhone and/or iTunes from completing the task. Then the iPhone spontaneously reboots. The screen goes dark, comes back on, displays the Apple Logo, and at some point the iPhone boots and it's file system mounts. The file system mounting is noted by two short vibrations, beeps or both. The phone actually appears in iTunes and if you have an App on your Mac like Phoneview - you can actually browse the iPhone's media. iTunes will also display the "beachball" and stop responding. iTunes usually has to be force quit in order to get it to respond by relaunching it. The iPhone unfortunately never boots past the Apple Logo. Most users panic at this point considering the iPhone to be "bricked. "
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Various reports from users are that some waited for a very long time for the iphone to recover many in excess of 30 minutes. Nothing ever happened.
Note the file system on the phone after the two vibrations is very much alive and accessible.
However nothing happens after that. I'd be curious to find out how long you waited.
I only had to wait somewhere around 5 minutes.
Seems like there may be many causes, some of which are recoverable.
One note: this worked for me:
1. Restart (perhaps a forced restart).
2. Get impatient at apple logo screen after 2-5 minutes, force a restart.
3. Be patient, wait about 5 minutes, get login screen.
Is the second time the charm?
I've tried 3, 4, 5, 6x... no difference. No joy. I guess I am off to the Apple Store tomorrow. I agree there might be several potential causes. The final solution is probably what it is for almost every other cell phone in the world. Pull the battery out and force a total reset. But wait, you can't pull the battery...
- by August 7, 2008 10:32 AM PDT
- <class="merchant"><span>></span><div class="datestamp"><i>This is a reply to a previous comment by Yelsmek</i></div></class><br />
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(5 Comments)Is 5 hours long enough? Wasn't for me.