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October 7, 2008 6:30 AM PDT

Apple TV 2.2: endless restarts; sleep/standby function change

by CNET staff
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Endless Restarts A surprisingly high number of users have reported an issue in which the Apple TV is rendered non-functional by the Apple TV 2.2 update. For these users, the unit goes into an endless restart loop. Sample reports from MacFixIt readers:

  • "Totally hosed my Apple TV. After updating, it went into an endless loop of restarting. Running diagnostics said the software was OK, but I ended up having to factory restore and reinstall the update. Now I just have to resync 50GB of media -- which should take, oh, a week or so.
  • "I downloaded the update, did the install and it restarted. The startup movie came on, but the Apple logo just keeps flashing on and off. It won't get to the main menu. Unplugged the Apple TV and got the same result."
  • "The latest update bricked my Apple TV. The Apple logo flickers constantly. Reset does not work and am about to try factory reset. Forums are already starting to fill up with complaints. Thanks Apple!"

A post by an Apple representative claims:

"Apple briefly experienced server difficulties resulting in some Apple TV units rebooting continuously. This issue has been resolved and is unrelated to the Apple TV 2.2 software release."

Try rebooting your Apple TV by pressing the "-" and menu buttons simultaneously for several seconds.

Failing that, reset the Apple TV to factory default settings.

Sleep/standby function annoyance Apple TV 2.2 update makes an annoying change to sleep functionality. Per one MacFixIt reader:

"Previously, to put your ATV to sleep, you could press the Play/Pause button on the Remote Control for about 5-7 sec, and do this in any menu, any place. Now (2.2), you can use this command only on the top of menu hierarchy, which makes it an obligation to navigate to this main menu each time you want to put ATV to sleep (tested on 2 ATVs) I dont see any justification to this "feature" ; a bug ? (not a major one, just annoying)"

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