July 13, 2009 9:57 AM PDT
Apple offers potential fixes for iPod touch and iPhone Wi-Fi issues
In an Apple Knowledge Base article released late last week the Cupertino computer company acknowledged a long-standing issue affecting many users of their Wi-Fi-enabled mobile devices.
The KB article details several symptoms that have been regular complaints on Apple forums around the Web.
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The KB article details several symptoms that have been regular complaints on Apple forums around the Web.
These symptoms include:
- -The device shows no Wi-Fi address or Bluetooth address (Tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth).
-iPhone or iPod touch appears to be connected to a Wi-Fi network but cannot use Wi-Fi for checking email, surfing the Internet, or other data transactions.
-iPhone or iPod touch showing Wi-Fi or Bluetooth icon on device as grayed out.
-iPhone not able to pair with Bluetooth device or accessory.
-When you tap Settings > Wi-Fi and then tap next to the network, no values or entries for IP Address, Subnet Mask, Router, or DNS appear.
This can happen if, during the initial setup of the iPhone or iPod touch or after performing a software update or restore using iTunes, no Wi-Fi or Bluetooth address was registered.
If you are experiencing any of these symptoms, read the KB article for possible solutions.
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