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September 1, 2009 11:30 AM PDT

Cisco VPN connections limited to TCP

by Topher Kessler

Many people were relieved to see Apple include support for Cisco VPN in the Snow Leopard version of Mac OS X; however, the implementation in the operation system is limited to TCP connections and does not support the UDP protocol. This has stopped several people from being able to connect using the built-in client.

If your VPN server is set up to accept connections over UDP only, you will not be able to connect using Apple's client. As such, for people connecting to servers that are set up to accept connections via UDP, the use of Cisco's third-party VPN client is still needed. Fortunately, theCisco VPN client works well in Snow Leopard, so those who need this alternate connectivity can still do it by obtaining the client from here: http://www.cisco.com/en/US/products/sw/secursw/ps2308/index.html

If you need UDP support in your Cisco VPN connections, we encourage you to request it from Apple on its OS X feedback page: http://www.apple.com/feedback/macosx.html. Hopefully, Apple will add or enable UDP support to the built-in Cisco client in a future update.

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Topher has been an avid Mac user for the past 10-15 years, and has been a contributing author to MacFixIt for just over a year now. One of his diehard passions has been troubleshooting Mac problems and making the best use of Macs and Apple hardware both for family and friends, as well as in the workplace. He and the newly formed MacFixIt team are hoping to bring enhanced and more personable content to our readers, and keep the MacFixIt community going here at CNET. If you have questions or comments for Topher or the other MacFixIt editors, feel free to contact us at http://www.macfixit.com/contact

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  • Topher, an avid Mac user for the past 15 years, has been a contributing author to MacFixIt since the spring of 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.
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    Add a Comment (Log in or register)
    by Fingal September 1, 2009 12:22 PM PDT
    My workplace uses a Cisco VPN and I have found Cisco's client application to be unreliable. It will drop the connection every so often while I'm working. Sometimes the dropped connection will cause the entire system to beachball and require a restart. Because of this, I've been using SSH tunneling instead. I do hope that the built in VPN of Snow Leopard will do well with Cisco but it's not a big deal for me because SSH works very well.
    Reply to this comment
    by SixVodkas June 7, 2010 2:22 AM PDT
    Been using Cisco client v2.3.2016 daily on a wide variety of desktop/laptop Macs and have never experienced a dropped connection nor system hang.
    Reply to this comment