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September 1, 2009 11:51 AM PDT

Snow Leopard cannot be installed on Macintosh HD the disk "cannot be used to start up your computer"

by Topher Kessler
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When trying to install Snow Leopard, some people are having a problem where the installer will not recognize the current boot drive as a valid destination for Snow Leopard. Instead, it will display the drive with a yellow triangle on it, indicating something is wrong with that drive. When the drive is selected, the installer claims the system cannot boot from the drive.

Apple discussion poster "redpola" writes:

"I closed all my apps. I ran the installer. I agreed to the terms. I am asked where to install Snow Leopard. Only one disk is available - my boot disk. It has a yellow triangle on it.

Selecting the disk tells me 'Mac OS X cannot be installed on Macintosh HD, because this disk cannot be used to start up your computer.' Rebooting and attempting an install direct from CD yields the same results."

This problem happens because the Snow Leopard installer detects a small discrepancy in the partition table of the drive, and assumes booting off the drive may not be successful. The fixes involve rewriting the table without formatting the drive, but if that does not work then formatting should definitely work (provided you have a backup).

Fixes:

1. Run drive checks.

The first thing to do is run Disk Utility or, even better, run a third-party utility program to check out the drive to ensure it is functioning correctly. Fixing any errors may require booting off a volume other than the boot volume (i.e., the Snow Leopard DVD or a Drive Genius DVD), and performing the fixes from there.

2. Repartition the drive.

This problem might happen even if the drive checks out with various disk utility software. The way around this is to have Disk Utility repartition the drive, which, luckily, can be done without having to format the drive. To do this, boot from the Snow Leopard DVD and select your language. Then launch "Disk Utility" from the "Utilities" menu and perform the following steps:

  1. Select your boot device (the device above the boot volume name), and select the "Partition" tab.
  2. Resize the partition by selecting the volume name in the rectangular volume representation and drag the bottom-right corner of it to change its size.
  3. Click "Apply" to change the partition's size.
  4. Revert the change by dragging the same resizing corner back to the bottom, and click "apply."

After this is done, quit out of Disk Utility and try installing Snow Leopard again. Since you are booted from the Snow Leopard DVD you should be able to continue immediately without having to reboot your system.

Workarounds:

1. Format and install.

If you have a full system backup via Time Machine or a drive clone, you can format your boot drive and do a clean install of OS X. To do this, first be sure your backups are complete and accessible, and then boot off the Snow Leopard DVD (click the "Utilities" button instead of "Continue" in the Leopard installer, or reboot and hold the "C" key to boot off the CD/DVD drive). When the installer loads, select your language and then launch "Disk Utility" from the "Utilities" menu and perform the following steps:

  1. Select your boot device (the device above the boot volume name), and select the "Partition" tab.
  2. Select "1 partition" from the drop-down menu, and then give the partition a name and format it as "Mac OS Extended (Journaled).
  3. Click the "options" button and select "GUID" for the partition table.
  4. Close this window and click "Apply" to repartition the table.
  5. Close "Disk Utility" and continue with the Snow Leopard installation.
  6. When the installation completes, migrate your data from your backup to the new system.

In this procedure, you can migrate from either your Time Machine backup, or from a cloned drive. Keep in mind that when you do this you may need to reinstall some programs since a clean install may break some application dependency links to system files.

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Be sure to check us out on Twitter and the CNET Mac forums.


Topher has been an avid Mac user for the past 10-15 years, and has been a contributing author to MacFixIt for just over a year now. One of his diehard passions has been troubleshooting Mac problems and making the best use of Macs and Apple hardware both for family and friends, as well as in the workplace. He and the newly formed MacFixIt team are hoping to bring enhanced and more personable content to our readers, and keep the MacFixIt community going here at CNET. If you have questions or comments for Topher or the other MacFixIt editors, feel free to contact us at http://www.macfixit.com/contact

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  • Topher has been an avid Mac user for the past 15 years, and has been a contributing author to MacFixIt since Spring 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.
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    Add a Comment (Log in or register) (19 Comments)
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    by ajmac September 1, 2009 2:36 PM PDT
    What a nightmare. I had this exact error with my MacBookPro. I tried booting from the SL DVD and it would still not install on my MBP. So I did an erase and install and then migration assistant. Now I have a computer running, but many bugs and errors. I think I will go back to Leopard and await 10.6.1. Just heard from my buddy and he had same problem with his MBP. This seems more like Microsoft Windows and not the Apple I know and love.

    Thanks for the ideas posted here!
    Reply to this comment
    by macjournals September 1, 2009 3:48 PM PDT
    We covered this in MDJ 2009.08.28. Briefly put, the Intel installer (the only one that works on Snow Leopard) refuses to install Mac OS X on any partition that doesn't have at least 128MB of free space following that partition.

    That's free space in the partition map, not free space within the HFS Plus volume. If you ever partitioned your disk and didn't leave at least 128MB of free space, you get this error. The only workaround is to repartition with more free space. iPartition works well here, and can usually shrink partitions without requiring you to erase the entire drive, though as with defragmentation, the process can take several hours.
    Reply to this comment
    by wdlerner September 1, 2009 6:33 PM PDT
    There is another way to fix this. You can open Disk Utility and select the disk drive that you want to install Snow Leopard to. Make sure you actually select the disk drive itself, not the friendly name for it. Select the Partition tab and move your pointer to the lower right corner of the box. Drag the disk and make it a bit smaller, then drag the disk back to the original size. Do not click the + symbol. Then click apply.

    For some reason this partition manipulation fixes the problem.
    Reply to this comment
    by J2Farm September 1, 2009 6:33 PM PDT
    >
    This is a reply to a previous comment by wdlerner


    I had the same issue - used Disk Utility - partition, dragged the corner up then down, clicked apply and then went on to install SL - no loss of data and a perfect install
    Reply to this comment
    by woodgnome September 1, 2009 6:33 PM PDT
    >
    This is a reply to a previous comment by wdlerner



    Not always - certainly didn't on my drive with 2 partitions - only fixed the last (non-boot) one. I have 2 logical partitions - 1 for the OS and 1 for the user-generated content. The Snow Leopard installer won't touch this.


    Another workaround that I've now used on a MBP and Macbook Air:

    - install snow leopard on a remote attached hard drive
    - run the migration assistant to transfer apps, network settings and user accounts to the remote drive
    - erase the boot partition
    - from the remote drive run something like Carbon Copy Cloner copy the remote drive contents with everything back onto the original boot partition
    Reply to this comment
    by gbdoc September 2, 2009 1:24 AM PDT
    You write: "The way around this is to have Disk Utility repartition the drive, which, luckily, can be done without having to format the drive."

    True, but ... of far more importance than reformatting (which inevitably wipes the disk) to most users is that repartioning with DU also results in losing the contents of the drive, a big problem if you don't have a suitable backup. Only repartitioning with a number of 3rd-party utilities can (but not always) be done without losing data. Your statement might therefore be catastrophically misleading to some users, who may not be aware of this danger to their data.

    ---
    1.25 GHz 15" G4 PB, 2GB RAM, newest OS X

    2.2 GHz Intel MB, newest OS X

    2.53 GHz MBP, newest OS X

    1 TB FW HD

    AP Extreme & Express, cable broadband

    Reply to this comment
    by man290663 September 2, 2009 1:42 AM PDT
    Easy and Safe way to fix this is to use BOOTCAMP!

    add a windows partition in boot camp then remove it and the partition table is fixed without actually erasing the drive saving about 5 hours!!
    Reply to this comment
    by Jefferis Peterson September 2, 2009 1:42 AM PDT
    >
    This is a reply to a previous comment by man290663


    Tell us the exact procedure for doing this in Windows please, and in doing so, will you escape the problem of erasing the contents of other partitions as you will with using DiskUtil to do it?

    ---
    Saved by Grace, certainly not by my works.
    Reply to this comment
    by Gennx30 September 2, 2009 9:49 AM PDT
    FWIW you may not need 10.5 to install 10.6;
    There is NOTHING to indicate "upgrade" on my disc face, box, UPC sticker or the booted OS X installer;
    So I installed once, decided to test this and zeroed out (wiped) drive, shut down, then rebooted with 10.6 just fine;
    Now maybe at my first instal test-my firmware was changed to "recognize" that I WAS using 10.5-but now I dont need to keep a copy of 10.5 around anymore-as the 10.6 disc boots from scratch-or MINE does
    Reply to this comment
    by ElliottRo September 3, 2009 3:36 AM PDT
    I saw that message on my first attempt. A simple restart fixed it, and installation proceeded OK
    Reply to this comment
    by restinglion September 3, 2009 3:40 AM PDT
    I had a similar problem installing SL on my wife's 2007 MacBook--SL indicated the drive wasn't "journaled" . However, when I booted to the install disc, the problem seemed to have vanished. SL installed without any problems.
    Reply to this comment
    by kenmcn01 September 5, 2009 1:47 AM PDT
    Similar problem here, but I kept getting the error messages (didn't try resizing the partition). A couple of failed install attempts later meant I couldn't log back in using Leopard so I had to reformat the drive.

    On trying to install to the reformatted drive I got the message that "The installer can't extract files from the package for BaseSystem. Connect the software manufacturer for assistance."

    Tried again and somehow this worked, but now I can't restore my data as Migration Assistant doesn't see the TM backup drive I've connected to across the wireless network.

    Frustrated? Oh yes!
    Reply to this comment
    by atronix43 September 5, 2009 7:09 AM PDT
    My Imac and MacBook had the triangle on each of their respective hard drives and claimed they were in use by Time Machine and could not load Snow Leopard! I went to Time Machine Preferences and turned it "OFF" and still same message. In Time Machine" Preferences I chose Select Disk and chose "none" which was a 0 with a slash through it (/). I was then allowed to install Snow Leopard. It took about 1 hour on each computer. Dennis (Sometimes I think Bill Gates owns too much stock in Apple personally when things like this happen!)
    Reply to this comment
    by lmpowell September 5, 2009 10:19 PM PDT
    I had a tough time installing as well. I ended up just formatting my drive and installing fresh from the CD. It worked well and then I had time machine re-install my data/programs. Worked great and now my MAC is MUCH faster. So far I love Snow Leopard! :-)
    Reply to this comment
    by bangaioh September 6, 2009 3:34 AM PDT
    I'm having a horrible time with the update. My mac, reboots before the install is complete and spits out the Snow Leopard disk. It does the same thing, if I try to boot from it while pressing 'C' on startup. What's worse is that it's doing the same thing with my original install DVD as well now.
    Reply to this comment
    by josemipal October 1, 2009 7:43 AM PDT
    Dude i'm having the exact same problem. Have you find any solution? Please tell me if you do.

    Thanks
    by angry-apple October 8, 2009 5:29 PM PDT
    I'm having this problem too. SL starts to load but very slowly, then after about a 10th of the program is loaded it Restarts itself then spits the disc. It also has bouts of not recognising the disc. After several load attempts I discovered that it had wrecked my virtual machines on Parallels, so I uninstalled Parallels, but that hasn't helped. I looked at the label to see if this software was made by Microsoft instead of Apple! but no it's genuine Apple. I hope this is not the end of a beautiful friendship. I think I'l put that new iMac on hold. ANY ANSWERS? - I don't really want to go down the clean install route.
    by angry-apple October 19, 2009 4:51 AM PDT
    After I was told by an Apple Reseller that some of the Snow Leopard Discs were faulty I called Apple Service Centre and they agreed I should take it back to point of purchase and exchange it for another. I have done this and it appears to work OK now, but not before I had wasted time/effort/cash trying to work around it thinking that my computer was the problem (as I had been told by another reseller!). Shouldn't quality control be better than that?
    by tomah57 September 17, 2009 2:33 AM PDT
    Wow Apple is now worse than windows !
    I read the work around and fixes and I don't understand any of it,not everyone that owns a Mac is a computer nerd.
    I want to know WHY Apple wants me to pay good money for an operating system that won't even download to a Mac ! ? !
    Reply to this comment
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