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September 1, 2009 11:51 AM PDT

Snow Leopard cannot be installed on Macintosh HD the disk "cannot be used to start up your computer"

by Topher Kessler
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When trying to install Snow Leopard, some people are having a problem where the installer will not recognize the current boot drive as a valid destination for Snow Leopard. Instead, it will display the drive with a yellow triangle on it, indicating something is wrong with that drive. When the drive is selected, the installer claims the system cannot boot from the drive.

Apple discussion poster "redpola" writes:

"I closed all my apps. I ran the installer. I agreed to the terms. I am asked where to install Snow Leopard. Only one disk is available - my boot disk. It has a yellow triangle on it.

Selecting the disk tells me 'Mac OS X cannot be installed on Macintosh HD, because this disk cannot be used to start up your computer.' Rebooting and attempting an install direct from CD yields the same results."

This problem happens because the Snow Leopard installer detects a small discrepancy in the partition table of the drive, and assumes booting off the drive may not be successful. The fixes involve rewriting the table without formatting the drive, but if that does not work then formatting should definitely work (provided you have a backup).

Fixes:

1. Run drive checks.

The first thing to do is run Disk Utility or, even better, run a third-party utility program to check out the drive to ensure it is functioning correctly. Fixing any errors may require booting off a volume other than the boot volume (i.e., the Snow Leopard DVD or a Drive Genius DVD), and performing the fixes from there.

2. Repartition the drive.

This problem might happen even if the drive checks out with various disk utility software. The way around this is to have Disk Utility repartition the drive, which, luckily, can be done without having to format the drive. To do this, boot from the Snow Leopard DVD and select your language. Then launch "Disk Utility" from the "Utilities" menu and perform the following steps:

  1. Select your boot device (the device above the boot volume name), and select the "Partition" tab.
  2. Resize the partition by selecting the volume name in the rectangular volume representation and drag the bottom-right corner of it to change its size.
  3. Click "Apply" to change the partition's size.
  4. Revert the change by dragging the same resizing corner back to the bottom, and click "apply."

After this is done, quit out of Disk Utility and try installing Snow Leopard again. Since you are booted from the Snow Leopard DVD you should be able to continue immediately without having to reboot your system.

Workarounds:

1. Format and install.

If you have a full system backup via Time Machine or a drive clone, you can format your boot drive and do a clean install of OS X. To do this, first be sure your backups are complete and accessible, and then boot off the Snow Leopard DVD (click the "Utilities" button instead of "Continue" in the Leopard installer, or reboot and hold the "C" key to boot off the CD/DVD drive). When the installer loads, select your language and then launch "Disk Utility" from the "Utilities" menu and perform the following steps:

  1. Select your boot device (the device above the boot volume name), and select the "Partition" tab.
  2. Select "1 partition" from the drop-down menu, and then give the partition a name and format it as "Mac OS Extended (Journaled).
  3. Click the "options" button and select "GUID" for the partition table.
  4. Close this window and click "Apply" to repartition the table.
  5. Close "Disk Utility" and continue with the Snow Leopard installation.
  6. When the installation completes, migrate your data from your backup to the new system.

In this procedure, you can migrate from either your Time Machine backup, or from a cloned drive. Keep in mind that when you do this you may need to reinstall some programs since a clean install may break some application dependency links to system files.

Questions? Comments? Send us feedback: http://www.macfixit.com/contact
Be sure to check us out on Twitter and the CNET Mac forums.


Topher has been an avid Mac user for the past 10-15 years, and has been a contributing author to MacFixIt for just over a year now. One of his diehard passions has been troubleshooting Mac problems and making the best use of Macs and Apple hardware both for family and friends, as well as in the workplace. He and the newly formed MacFixIt team are hoping to bring enhanced and more personable content to our readers, and keep the MacFixIt community going here at CNET. If you have questions or comments for Topher or the other MacFixIt editors, feel free to contact us at http://www.macfixit.com/contact

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  • Topher has been an avid Mac user for the past 15 years, and has been a contributing author to MacFixIt since Spring 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.
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    by ElliottRo September 3, 2009 3:36 AM PDT
    I saw that message on my first attempt. A simple restart fixed it, and installation proceeded OK
    Reply to this comment
    by restinglion September 3, 2009 3:40 AM PDT
    I had a similar problem installing SL on my wife's 2007 MacBook--SL indicated the drive wasn't "journaled" . However, when I booted to the install disc, the problem seemed to have vanished. SL installed without any problems.
    Reply to this comment
    by kenmcn01 September 5, 2009 1:47 AM PDT
    Similar problem here, but I kept getting the error messages (didn't try resizing the partition). A couple of failed install attempts later meant I couldn't log back in using Leopard so I had to reformat the drive.

    On trying to install to the reformatted drive I got the message that "The installer can't extract files from the package for BaseSystem. Connect the software manufacturer for assistance."

    Tried again and somehow this worked, but now I can't restore my data as Migration Assistant doesn't see the TM backup drive I've connected to across the wireless network.

    Frustrated? Oh yes!
    Reply to this comment
    by atronix43 September 5, 2009 7:09 AM PDT
    My Imac and MacBook had the triangle on each of their respective hard drives and claimed they were in use by Time Machine and could not load Snow Leopard! I went to Time Machine Preferences and turned it "OFF" and still same message. In Time Machine" Preferences I chose Select Disk and chose "none" which was a 0 with a slash through it (/). I was then allowed to install Snow Leopard. It took about 1 hour on each computer. Dennis (Sometimes I think Bill Gates owns too much stock in Apple personally when things like this happen!)
    Reply to this comment
    by lmpowell September 5, 2009 10:19 PM PDT
    I had a tough time installing as well. I ended up just formatting my drive and installing fresh from the CD. It worked well and then I had time machine re-install my data/programs. Worked great and now my MAC is MUCH faster. So far I love Snow Leopard! :-)
    Reply to this comment
    by bangaioh September 6, 2009 3:34 AM PDT
    I'm having a horrible time with the update. My mac, reboots before the install is complete and spits out the Snow Leopard disk. It does the same thing, if I try to boot from it while pressing 'C' on startup. What's worse is that it's doing the same thing with my original install DVD as well now.
    Reply to this comment
    by josemipal October 1, 2009 7:43 AM PDT
    Dude i'm having the exact same problem. Have you find any solution? Please tell me if you do.

    Thanks
    by angry-apple October 8, 2009 5:29 PM PDT
    I'm having this problem too. SL starts to load but very slowly, then after about a 10th of the program is loaded it Restarts itself then spits the disc. It also has bouts of not recognising the disc. After several load attempts I discovered that it had wrecked my virtual machines on Parallels, so I uninstalled Parallels, but that hasn't helped. I looked at the label to see if this software was made by Microsoft instead of Apple! but no it's genuine Apple. I hope this is not the end of a beautiful friendship. I think I'l put that new iMac on hold. ANY ANSWERS? - I don't really want to go down the clean install route.
    by angry-apple October 19, 2009 4:51 AM PDT
    After I was told by an Apple Reseller that some of the Snow Leopard Discs were faulty I called Apple Service Centre and they agreed I should take it back to point of purchase and exchange it for another. I have done this and it appears to work OK now, but not before I had wasted time/effort/cash trying to work around it thinking that my computer was the problem (as I had been told by another reseller!). Shouldn't quality control be better than that?
    by tomah57 September 17, 2009 2:33 AM PDT
    Wow Apple is now worse than windows !
    I read the work around and fixes and I don't understand any of it,not everyone that owns a Mac is a computer nerd.
    I want to know WHY Apple wants me to pay good money for an operating system that won't even download to a Mac ! ? !
    Reply to this comment
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