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March 17, 2006 1:50 PM PST

MacBook Pro Special Report: Slow networking performance with VLANs; VOIP phones

by CNET staff

Several users report an issue where Intel-based Macs exhibit significant data packet loss when connected to networks that also have 802.1q VOIP VLAN devices attached (such as VOIP phones from Cisco and other manufacturers), or when a VLAN setup is used.

Configuring the port for a single VLANs will generally eliminate the problem.

One reader writes:

"On Foundry Networks P4802 switches configured with multiple VLANs on the port (as they have to be if you are doing VoIP and data on the same port) the Intel Mac out of the box, will drop between 10% and 50% of all packets from a continuous ping. Packet sniffing shows that the ping requests are going out and the replies are being sent but the Mac will report packet loss."

Another reader adds:

"The ethernet driver dose not work well on a cisco network with VOIP. If you configure the port to only be on the network LAN and not include the VOIP, the mac works fine."

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    Add a Comment (Log in or register)
    by papenbrockryan March 17, 2006 2:22 PM PST
    I would suspect that for most users, reconfiguring a port is not an option. Large
    organizations do not want to do this kind of thing on a case-by-case basis; and
    when it is a Mac-only issue, the willingness to acommodate the problem
    probably drops off.

    I was lucky enough to have a network admin set my port so that my MacBook
    Pro works. But then, I can't move my (portable) computer anywhere else. This is
    a significant issue that I hope Apple addresses in the very near term.
    Reply to this comment
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