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March 17, 2006 2:00 PM PST

Special Report: Troubleshooting the MacBook Pro

by CNET staff
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    MacFixIt Answers
    Add a Comment (Log in or register)
    by zipkin119 July 15, 2006 3:36 PM PDT
    Anybody else experiencing periodic, temporary cursor freezes?
    Reply to this comment
    by robulack July 22, 2006 1:06 PM PDT

    I've had a 15" MacBook Pro for about a month now and used it in light
    rotation (my primary Mac is desktop Power Mac). There have been several
    nagging problems I've had with the MacBook Pro which this morning I
    collected into a list. I find that, when viewed en masse, this list
    indicates that I have received a lemon from Apple:




    • Battery doesn't sit firmly in place; jiggle and knocks about in transport,
      shifts while working

    • magsafe power adapter does not connect easily or consistently, often
      loses connection and fails to charge without any movement or disruption
    • left shift key fails intermittently; was reseated at NYC Soho Genuis Bar,
      problem persists

    • latch consistently fails to release lid of laptop, must often pry open with
      pen lid

    • surface of laptop coming apart from base (1 mm space at left end)

    • trackpad non-responsive for 1-2 seconds after using keyboard

    • video periodically fails, displaying "checkerboard" effect for 5-10 second;
      shortly thereafter computer sleeps and will not wake again (screen is visible,
      it seems like the backlight is just off) without hard reboot



    I called Apple tech support and requested a replacement unit rather than
    a repair job (as advised by my regular Apple Authorized Repair Technician).
    They disagreed that these issues were significant and that repair was the
    required route.



    I can understand repair for minor issues, but when the problems amount
    to what is essentially a lemon unit, I feel that a full replacement unit is more
    warranted. I don't understand why Apple sees fit to submit its customers to a
    long, drawn-out repair process for product issues that are clearly related to
    either manufacturing or design, especially when many of my problems are
    clearly so widespread among others. I'm very disappointed in Apple's
    response to my
    issues.

    Reply to this comment
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