March 17, 2006 2:00 PM PST
Special Report: Troubleshooting the MacBook Pro
Covering these topics:
- 30" Cinema Display distortion
- Airline, auto power adapter problems
- Audio distortion/poor sound quality
- Apple addressing issues with new revisions?
- Battery Exchange Program
- Battery problems: Shuts off when not connected to power, more
- Built-in Display distortion
- Clock speed of ATI X1600 card -- some units apparently underclocked
- Cooling solutions
- Dead-on-arrival units
- Display slightly bent, not latching properly -- solutions
- Downgraded SuperDrive relative to PowerBook G4
- ExpressCard issues
- FireWire 800 cards for ExpressCard/34 slot on the way
- High-pitched whining noises: Eliminating; Apple acknowledges
- iSight not functioning properly -- fix
- Kernel panics caused by AirPort drivers; Not sleeping properly, still "on" with lid closed
- Kernel panics upon waking up (Inability to wake from sleep)
- Lack of alternative power adapters
- LEAP Networks; cannot connect to
- Loss of speaker capabilities
- Missing components
- Not sleeping properly, still "on" with lid closed
- Notes from service manual
- Poor general network performance
- Printer issues: Not recognized, more
- Problems sharing the Internet connection
- Release notes
- Repeated system freezes or sudden restarts -- checking for bad RAM
- Replaced logic boards have no software serial numbers
- Slow networking performance with VLANs; VOIP phones
- Wireless connectivity issues


I've had a 15" MacBook Pro for about a month now and used it in light
rotation (my primary Mac is desktop Power Mac). There have been several
nagging problems I've had with the MacBook Pro which this morning I
collected into a list. I find that, when viewed en masse, this list
indicates that I have received a lemon from Apple:
shifts while working
loses connection and fails to charge without any movement or disruption
problem persists
pen lid
shortly thereafter computer sleeps and will not wake again (screen is visible,
it seems like the backlight is just off) without hard reboot
I called Apple tech support and requested a replacement unit rather than
a repair job (as advised by my regular Apple Authorized Repair Technician).
They disagreed that these issues were significant and that repair was the
required route.
I can understand repair for minor issues, but when the problems amount
to what is essentially a lemon unit, I feel that a full replacement unit is more
warranted. I don't understand why Apple sees fit to submit its customers to a
long, drawn-out repair process for product issues that are clearly related to
either manufacturing or design, especially when many of my problems are
clearly so widespread among others. I'm very disappointed in Apple's
response to my
issues.