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May 17, 2006 11:26 AM PDT

Security Update 2006-003 Special Report: LiveUpdate (Symantec) not working -- fix on the way

by CNET staff

As reported by a number of users, the Live Update component of Symantec's Norton AntiVirus does not function properly on some systems after applying Security Update 2006-003.

One reader writes:

"I am a desktop technician at UMASS Medical school in Massachusetts. This update also has broken Symantec's Live Update of Norton Anti Virus 10.0.

MacFixIt reader Mike Magonigal adds:

"I installed the update on my i-Mac 20" intel based. After the install my Norton Antivirus Live Update will freeze the system on starting the program. You can still move the cursor but cannot force quit Live Update or select any menu to Shutdown etc. Reinstalled Norton Anti Virus 10.X with no success. Had to restart system by turning off machine and turning back on. The startup process after the Security install seems noticeably slower."

Symantec has told us that they are working on a fix which should be available shortly.

A company representative told us:

"We wanted to give you a heads up that Apple?s recent batch of security updates caused some issues to LiveUpdate on Intel Macs.   We are working on a fix right now."

Index:

Resources

  • Active Directory issues
  • FireWire problems -- Devices won't mount, etc.
  • LiveUpdate (Symantec) not ...
  • Overall System slow-down
  • PDF files: Problems printi...
  • Release notes/update recom...
  • Removing the update
  • SCSI drives not recognized
  • Startup stalls/freezes aft...
  • Unintended attempted netwo...
  • UnRarX causing freezes
  • Various third party applic...
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    Add a Comment (Log in or register)
    by baddawg65 May 17, 2006 5:50 PM PDT
    I had this problem with installing Symantec products also after the update. I'm running 10.4.6 on a new Intel 17-inch MacBook Pro.
    I chatted with their tech to see if I just can get the file for NAV 10.1 which was need to work for Intel since I only had a CD NAV 10 for PowerPC and they said this wasn't available. Also they are working on it and complain about the lack of information on their webpages regarding this.
    There seems to be an disconnect between Apple and its 3rd party vendors about these security updates which is somewhat disconcerting. I know Apple is needs to discrete about their security but this is not helping.
    Soapbox: Maybe we should hand over our phone and network logs to Apple since they are more secure with it ;)
    Reply to this comment
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