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September 26, 2005 7:15 AM PDT

iPod nano users report units prone to scratches; solutions, protectants

by CNET staff

As indicated by a handful of MacFixIt readers and numerous posters to Apple's Discussion boards, the iPod nano (or at least some shipped currently units) are highly susceptible to scratches -- though the problem can't be said with certainty to be worse than previous iPod models or similar portable consumer electronic devices.

In the most severe cases of this issue, iPod nano screens become so scratched from what appears to be routine usage that displayed information becomes more difficult to read.

Many users report that the scratches occur when the nano is located in a pocket along with some other abrasive object. Apple Discussions poster Marco writes:

"I know some are saying these are just scratches, get over it. But in another thread I did a scratch test with a necklace, to simulate something you might have in your pocket, against a iPod mini screen and the nano. The screen was not even harmed in the least bit, the nano had (additional) scratches that were easily visible! I know the nano will get scratched, I just don't want a day old iPod to look 6 months old!"

The good news is that in most cases, these appear to be superficial scratches that can be removed by anti-smudge/scratch products like Ice Creme from RadTech or Novus.

Leave the clear film on In-house at MacFixIt, some staff who have purchased iPod nanos have opted to keep the plastic screen film on their units in light of these reports in lieu (or anticipation) of a third-party case or nano-tube. Doing so may result in less visibility over all, but can keep the screen without scratches as long as necessary.

UPDATE: Using InvisibleShield Meanwhile, Rainy Day magazine has an article describing the usage of a product called InvisibleShield to protect the nano -- with excellent results.

Black model more susceptible? Some users are reporting that the black iPod nano is more susceptible to scratches than the white model.

Another poster, Shedrock wrote:

"Your best bet is to return it. I purchased mine at a best buy store and it was the black nano. I simple returned it and had a look at a few other black models and they were all scratched up. I eventually settled on a white nano and there are no scratches on it and in my opinion it looks classier than the black. I am also supposed to receive my tubes from Decal Girl today so this will even give it more protection."

If you are noticing excessive scratching on your iPod nano, please let us know at Late-breakers@macfixit.com.

Resources

  • Marco
  • Ice Creme from RadTech
  • Novus
  • InvisibleShield
  • Shedrock
  • Late-breakers@macfixit.com
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    Add a Comment (Log in or register) (4 Comments)
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    by rdebler_dotmac September 27, 2005 6:15 AM PDT
    What do you expect? Put in in your pocket with keys, coins, etc. and of course it will scratch. Come on people, be realistic.
    Reply to this comment
    by blurplevtx September 27, 2005 6:15 AM PDT
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by rdebler_dotmac</i></div></class><br />
    I left my Taco Bell cup on top of my car and it fell off, now the dang cup is
    empty and it's all scratched up! Those cups are obviously defective! I demand a
    recall!
    Reply to this comment
    by dZign September 27, 2005 8:19 AM PDT
    Freely translated article from MacBidouille:
    http://www.macbidouille.com/news/2005-09-27/#11625
    Who wants the nano's skin ?

    The information is spreding like gunpowder fire on the Web. The iPod nano
    would have some fragility problems with it's LCD screen.
    All started from the site flawedmusicplayer.com who has published some
    personnal comments by some users and those have been replayed
    everywhere.
    We are not in the custom to defend Apple. But seeing how this affair escalates
    like wildfire we can't help but think about a disinformation campaign.
    Apple has alreay sold thousands of iPod nano and all we have is a few similar
    cases. The iPod nano is very thin, but very rigid, and unless sitting without
    pulling it out of one's pocket, we don't see how it would be possible to break
    the LCD screen.
    Some will remember a similar campaign tried to stain the iPod mini when it
    came out. Reports were saying the headphone jack was fragile. Already then
    we protested the generalisation of a few cases and time proved us right.
    There are a lot of companies who want to discredit Apple to try and gain
    market share.The iPod being popular, medias relay these infos !
    PS: To verify my feeling, I've just pressed really strongly with both thumbs on
    the screen of my iPod nano, a lot stronger than one would during normal
    usage. It is intact.
    Under these conditions, and without eliminating the possibility of a few
    defective units, it is hard to believe that it could shatter spontaneously !

    Another comprehensive look at it is at our friends or Ars Technica:
    http://arstechnica.com/reviews/hardware/nano.ars
    Reply to this comment
    by MacsRus September 27, 2005 9:23 AM PDT
    I don't think the nano could get scratched, unless you drop it from a moving car.
    http://arstechnica.com/reviews/hardware/nano.ars/3
    Reply to this comment
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