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January 25, 2005 7:25 AM PST

iPod Shuffle: Not mounting when connected through a hub

by CNET staff

Yesterday we reported an issue where the iPod Shuffle refuses to mount when connected to the front USB port of a Power Mac G5. We've since received similar reports indicating problems when connecting the iPod Shuffle through an external USB hub.

MacFixit reader Chris Rosa writes:

"I recently bought a new USB 2.0 external hub (Belkin F5U237) specifically to dock my iPod shuffle, but haven't been able to get it to work yet. The Shuffle definitely get's power, and appears to think it's mounted (amber light flashes), but never appears on the desktop. Works fine connecting with a USB extension cable to my PB 12" 1GHz."

If you are having a similar issue, please let us know.

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    Add a Comment (Log in or register) (3 Comments)
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    by BradMacPro January 25, 2005 10:37 AM PST
    Can we assume this otherwise fine hub is in fact plugged into power as well
    as USB back to the computer?
    Reply to this comment
    by BeejaysMac January 25, 2005 10:37 AM PST
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by BradMacPro</i></div></class><br />
    If you open iTunes you might find your iPod Shuffle sitting in the 'source' list.

    BJ
    Reply to this comment
    by afas3 January 25, 2005 8:48 PM PST
    "I recently bought a new USB 2.0 external hub (Belkin F5U237) specifically to
    dock my iPod shuffle, but haven't been able to get it to work yet. The Shuffle
    definitely get's power, and appears to think it's mounted (amber light
    flashes), but never appears on the desktop. Works fine connecting with a USB
    extension cable to my PB 12" 1GHz."

    I don't know if this is your problem, as it sounds like it may be a hardware
    issue but here is a suggestion for anyone who is not seeing their ipod appear
    on the desktop. Open iTunes when the ipod is connected, and check to see if
    the ipod is displayed on the left hand side in iTunes. If it is that means that
    the computer can see your ipod.

    To make the ipod appear on the desktop, open the preferences in iTunes,
    choose ipod and then choose general, then check the "enable disk use"
    checkbox. That will enable it as a hard drive, and it will now appear on your
    desktop.

    Hope that helps.
    Reply to this comment
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