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April 6, 2005 7:54 AM PDT

RAM slot(s) failing in some PowerBooks

by CNET staff

A growing number of readers are reporting an issue where the lower (or less frequently, upper) memory slots in some PowerBooks fail, leaving users with less available RAM than is actually installed.

Some users are not aware of the issue until they check the "About This Mac" pane accessible via the Apple menu or experience significant slow-down in a particular application.

Those affected by this issue are receiving the error message:

  • post/0/2048 SODIMM0/J25LOWER

when using Apple's Hardware Test CD (shipped with PowerBooks).

The problem seems to primarily affect newer PowerBooks, including the 12", 15" and 17" 2005 models.

A few readers whose machines are still under warranty report that Apple is servicing the afflicted PowerBooks, and replacing the main logic board (MLB) to resolve the issue.

If you are experiencing a similar problem, please let us know.

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    Add a Comment (Log in or register) (7 Comments)
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    by LMaui April 6, 2005 10:15 AM PDT
    Count me in!
    My 15" 1.33 PB has the problem and is getting fixed right now. It shows the
    slot 1 as being empty, no matter what working chip I put in it.
    There is a secondary sympton to this problem also. Suddenly your startup
    chime stops working.
    If that happens check about this mac and see if you have all the memory you
    should have listed.
    Then contact apple and pray you are under warranty or have Apple Care
    because it is not a cheap fix. They must replace your logic board to fix it.
    Reply to this comment
    by chris_sfo April 6, 2005 10:15 AM PDT
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by LMaui</i></div></class><br />
    me too. they just locked the <a href="http://discussions.info.apple.com/webx?14@542.xah5au7iWax.145689@.68a8e9bb">thread</a> in the apple discussion boards, so I guess someone knows. -chris
    Reply to this comment
    by widdawg April 6, 2005 10:15 AM PDT
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by LMaui</i></div></class><br />
    Same deal here, I had a recent shipment of eight PowerBook 15" 1.67Mhz
    models, and so far three of them have been sent back to apple with upper
    slot failure. Same apple repair for all three, replaced motherboard at
    applecare facility withing the last month. All 8 had 2GB RAM installed, 2
    chips, and only upper 1GB was showing up in System Profiler.
    From the now closed apple thread, it seems fairly widespread with a recent
    motherboard that was used with these "scrolling trackpad" models.
    Reply to this comment
    by mike3k April 6, 2005 10:15 AM PDT
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by LMaui</i></div></class><br />
    Same here. I had that problem with my 15" 1.5 GHz PowerBook purchased last May. I had the motherboard replaced under warrantee.
    Reply to this comment
    by Jason_Kingan_567 April 6, 2005 1:00 PM PDT
    Had my 1 week old 15" 1.67 PB's lower slot fail. To their credit, the local
    Apple dealer overnighted a new logic board and I was back to 2GB of memory
    the following morning. I thought perhaps it was a fluke.

    Now I'm paranoid and will be checking the "About this Mac..." box every 20
    minutes.
    Reply to this comment
    by The_Publisher_/_Developer_553 April 6, 2005 5:54 PM PDT
    I know a guy who had a problem picking up the RAM
    card in the slot on his PowerBook G3 Series "Wall
    Street". Apparently an Apple reseller gave the guy the
    wrong hard disk, causing his machine to overheat, then
    almost immediately his RAM card would not get noticed
    intermittently and then quickly failed.

    Can anyone confirm whether this is a heat-related
    problem?

    In other words, are the new aluminium G4 PowerBooks
    ata 2005 version) feeling unusually hotter than the
    average bunch of older aluminium laptops? Or is this
    just a coincidence?
    Reply to this comment
    by jlchee April 8, 2005 7:12 AM PDT
    In my older Titanium PB 400 I am running on the lower slot only. The upper slot fried about a year ago. If I install ram in it I cannot boot up. I started having problems booting up initially. The dead ram slot happened less than one year after I had replaced the MLB at my out of pocket cost of $1030.00. This was the third logic board my computer has seen. The computer works fine on one slot, until the second one smokes.
    JC
    Reply to this comment
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