More on ATI X800XT: ROM update startup issues

We continue to cover some serious issues with the just-released ROM update for the newly shipping, high-end ATI Radeon X800XT.

MacFixIt reader Scott reports on an experience with ATI's technical support department with regard to obtaining a replacement card that does not have the updated firmware (the firmware updater does not offer a rollback option).

"The card worked great until I applied the ATI recommended "April 2005 ATI RADEON X800 XT MAC EDITION ROM Update". After applying the update and installing ATI Displays, I get the dropping grey curtain at startup along with the "Restart your Mac now." message.

"Called ATI today to report issues and asked for an installer to restore the original firmware since this one doesn't appear to have that option. Customer Service agent didn't believe that the ATI site recommended that I update the ROM. She was convinced I was flashing the card with illegal firmware. Finally had to ask for supervisor but got a tech instead. The tech (Gabriel) was very helpful. She said that she would get in touch with the department who controls the firmware to try and get me the original ROM firmware so I could restore my card. Later went onto the My Support at ATI to find that they want me to return the card for repair. I called them back asking why they won't post an installer to restore the old firmware. The tech I got this time was clueless and rude. Kept talking over me when I was trying to explain that I didn't see an option on this ROM updater that would restore the previous firmware. He said all the previous updaters had this option. If it's there, please enlighten me. So, my only current option is to send in my card and be without a computer for up to 2 weeks. All because, ATI recommended I install this broken ROM update. And I have to pay shipping."

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