• On TV.com: TOP 10 Shows CANCELED Too Soon
advertisement
July 22, 2005 12:35 AM PDT

iPod Special Report: Revitalizing a frozen/unresponsive iPod

by CNET staff
  • Font size
  • Print
  • 1 comment

Generally when your iPod becomes "frozen," (the iPod either stops responding or will not wake from sleep), Apple recommends a few simple procedures including leaving the unit unplugged for 24 hours. For some users, however, none of the suggested solutions restore normal functionality, and units are sent in for repair.

MacFixIt reader Robert Snell, however, found that temporarily opening the case and disconnecting the battery for a short period of time worked:

"Before sending it back for service, I decided to try resetting the unit by opening the case and disconnecting the battery for a short period of time. After reconnecting the battery, the Apple logo appeared and operation was returned to normal. Measuring the battery voltage revealed it to be fully charged.

"Also, be very careful NOT to accidently short out the battery when disconnecting it. Since the 'off/ battery discharge time is about one month, I would have waited a long time for the power down reset to occur."

"This occurred after returning from a trip where my iPod had been through several X-Ray inspection machines and it was fully charged before I left."

Index

Resources

  • simple procedures
  • When songs won't play
  • Warning about Windows DRM ...
  • Using Apple's Disk Utility, other disk tools to solve iPod directory/permissions problems
  • USB 2.0 synchronization/da...
  • Audio dropouts, pauses
  • Revitalizing a frozen/unre...
  • Sudden, Unexpected Resets
  • Repair difficult, replacem...
  • Quirkiness when synchroniz...
  • Mac freezes when going to ...
  • iTunes-purchased tracks won't transfer to iPod
  • iTunes crash on iPod conne...
  • iSight interference
  • Falling Asleep (appearing ...
  • iPod-stored tracks cannot ...
  • Updater software issues
  • Shuffle USB connectivity i...
  • Remote Control problems
  • iPod not showing up in iTu...
  • Batteries: Charging, maint...
  • Preferences not sticking
  • Extracting files from an i...
  • Distorted/static sound
  • Dealing with Smart Playlis...
  • AppleCare for iPods
  • Complaints about Apple ear...
  • Data loss -- Music disappe...
  • More from Late-Breakers
  • Recent posts from MacFixIt
    Address Book: Search not working properly
    iTunes 9.0.3 breaks AirTunes connection for some
    Apple releases Aperture 3.0
    Manage iCal's automatic e-mail generation for invitations
    CNET TV Apple Byte: Apple faces critics
    Weekly Utilities Update: Net Monitor, MiniUsage, TimeMachineEditor, more...
    Odds and Ends: Essential video codec packs for OS X
    Address Book: Unable to add, view contacts
    Add a Comment (Log in or register)
    by moky March 11, 2006 3:17 PM PST
    Several months ago, I upgraded iPod firmware as suggested by Apple Software
    Update while I had my original 4.5GB, the very first iPod, connected to my
    Quicksilver G4, as a part of routine system upgrade. I do not remember the
    exact 10.4.x incarnation, but as soon as the upgrade was complete, I rebooted
    the iPod, except that it has never come alive, to show anything on its screen
    since that moment. I received an email from Ben Wilson who made a few
    suggestions and pointed to an Apple website, all of which I tried and followed
    up, but NOTHING tried has revived this swell old iPod. I have a 20GB clickwheel
    iPod that works great, but I would surely love to revive this great old original
    iPod. Still looking and asking. moky
    Reply to this comment
    advertisement

    About MacFixIt

    MacFixIt is CNET's troubleshooting resource for all things Mac. The information here helps you navigate the ins-and-outs of Mac ownership with how-tos, troubleshooting information, news, reviews, and more.

    Add this feed to your online news reader