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May 27, 2003 7:15 AM PDT

Troubleshooting iTunes 4 (#8): Strange track stopping issue

by CNET staff
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[From Tuesday, May 27th]

MacFixIt reader Simone Manganelli describes an issue that we have noticed in-house, and has been corroborated by other readers, but as of yet bears no explanation:

"I've noticed an issue that continues with iTunes 4, that started with iTunes 3. What happens is that when you're playing any song, the playback sometimes stops randomly. However, iTunes has the appearance that playback is continuing: the playback button is still a pause or stop button, the remaining/elapsed time still tick, and the scrubber still ticks ahead. This can happen on any song, and does not matter whether iTunes is in collapsed or non-collapsed mode. The solution is simply to click the stop/pause button and then click the play button -- the sound then resumes playing.

"It doesn't seem to be the MP3 files themselves that are corrupted, since the problem happens on any song, and it never happens in the same place (i.e.: not reproducible)."

If you are experiencing a similar issue, please drop us a line at late-breakers@macfixit.com.

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    Add a Comment (Log in or register) (12 Comments)
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    by Glenn Pillsbury May 27, 2003 9:18 AM PDT
    FYI,

    This started happening to me just this weekend.

    iTunes 4, 10.2.6, PBG4.

    Glenn
    Reply to this comment
    by Jakacmar May 27, 2003 9:37 AM PDT
    I too have been experiencing this (although very sporadically) since
    iTunes 3. Occurrences are very rare and as said in the article hitting
    pause and play again brings the sound back.
    Reply to this comment
    by tliv--2008 May 27, 2003 9:37 AM PDT
    >
    This is a reply to a previous comment by Jakacmar


    Me too. DP 1.25. 1GB RAM 10.2.6. It's random.
    Reply to this comment
    by datkinso May 27, 2003 10:30 AM PDT
    It has happened a few times on my machine. Nothing besides iTunes 4 and the screen saver running. Totally random and not music file related. A very intermittent bug, that will be fun to find.
    Reply to this comment
    by [APi]TheMan May 27, 2003 1:14 PM PDT
    Yep, the article says that you have to click pause then play again to get iTunes to start PLAYING the song (rather than "playing")... you can also just wait a few seconds and it will start again

    I used to make myself get up from where ever I was to hit the space bar twice (to pause and unpause), but now I just wait out the 5 or so seconds.

    Good to know it's not just me experiencing this. I've been having this problem for a long time. :)
    Reply to this comment
    by loc_nar--2008 May 27, 2003 2:33 PM PDT
    I have the exact issue described in the report. Pausing iTunes and
    hitting play again makes it work again. It's been doing this for me
    on and off for quite some time now. Doesn't seem to be related to
    the specific MP3 files. My machine is a 733mhz Digital Audio G4
    with 1 gig of ram running 10.2.6 and iTunes 4.0. The problem
    started with iTunes 3.0.
    Reply to this comment
    by otto_m May 28, 2003 2:14 AM PDT
    My problem is even worse. On my G4 1.42 DP, iTunes randomly hangs,
    and the speakers repeat the last second or so forever.
    Trying to force-quit iTunes via Terminal.app causes the entire system to
    freeze, necessitating a hard reboot.
    This bug has been occurring since I received my Mac about six weeks
    ago, even on a freshly installed system with nothing but Apple software
    on it.
    Reply to this comment
    by datkinso May 28, 2003 2:14 AM PDT
    >
    This is a reply to a previous comment by otto_m


    I had this exact problem with a pismo. It turned out to be a logic board problem. Applecare ended up replacing the board and the problem has never reoccurred.
    Reply to this comment
    by lost_n_mad May 28, 2003 6:59 AM PDT
    I too had this problem, but it started happening very often after about 4
    months. Yes it started it iTunes 3 for me, and kept going into iTunes
    4. About three weeks ago I stumbled on a small fix: delete the library
    and XML file, then restart iTunes. After you get it set up again, if it
    happens again, then retry that particular song again. If that song hangs
    then the MP3 file is corrupted. After going through this for a week, I've
    gotten my iTunes to run without hangs for two weeks.
    Reply to this comment
    by 123 May 28, 2003 7:02 AM PDT
    This started a long time ago. Stopping and starting has never worked for
    me (I'm back in iTunes 3 because I sort songs by album, but want to be
    able to select them by typing the name - no, not search). I don't think I
    had it in the short time I had iTunes 4.

    If I stop, and wait the however-many seconds, and start, of course it
    works. Waiting takes just as long, though, so I just wait.
    Reply to this comment
    by Felix01 May 29, 2003 8:54 AM PDT
    I've also had this happen sporadically. I just thought it was my computer
    because it seems to only happen when I'm loading up the CPU with
    something processor intensive. Maybe the "problem" is more than that?
    Reply to this comment
    by Nerdude February 2, 2005 1:35 AM PST
    I recently 'upgraded' from my mom's 400mhz imac to a 450mhz g4 tower. I
    took only my home folder and the OS. That Created a permission problem
    right quick and I fixed it with chmod in terminal. That worked wonders, but
    the only problem I have is that damn pausing. I'm going to try to diasble my
    Altivec unit and see if that helps.
    Reply to this comment
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