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July 9, 2003 8:30 AM PDT

Troubleshooting DiskWarrior 3.0 (#2): Use the option key to select startup disk

by CNET staff
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MacFixIt reader William Hofius describes an intermittent problem with the DiskWarrior 3.0 CD, which we have experienced and worked around in-house: "I have a Dual 450Mhz Power Mac G4. I attempted to boot from the DiskWarrior 3 CD-ROM. The suggested method is to restart the Mac from the OS X Apple Menu and hold down the 'C' key while booting. I followed this procedure and everything seemed to be going just fine. The Mac re-started, (I pressed the 'C' key), the gray Apple screen appeared, the little spinning daisy appeared and spun away. Suddenly, the screen went black. I waited and waited but the screen remained black. I waited 15 minutes, nothing. The system was still powered on, but other than that it was dead."

Selecting the DiskWarrior 3.0 CD as your chosen startup volume through System Preferences can cause similar results.

To solve this problem try starting up while holding down the option key which will display a list of available startup drives and allow you to select the DiskWarrior 3.0 CD. In-house, this method worked well, while holding the "C" key caused the system to be unable to find any startup disk, simply displaying the blinking question mark icon.

UPDATE: If you have access to a second hard drive or bootable removable media, you can startup from that volume and run DiskWarrior 3.0 without the above-mentioned problems. The second disk can be booted into either Mac OS 9 or Mac OS X.

See this report for coverage of other startup problems with the DiskWarrior 3.0 CD, including an inability to properly restart after repairs are made.

Feedback? Late-breakers@macfixit.com.

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    Add a Comment (Log in or register) (9 Comments)
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    by JDMathews July 9, 2003 1:04 PM PDT
    I had to disconnect the 3rd monitor in order to get my Dual-800 G4 to boot from the Diskwarrior CD -- it booted immediately on my 15 inch TiPB. Diskwarrior 3.0 seems better at least speedwise than earlier versions.
    Reply to this comment
    by JDMathews July 9, 2003 1:04 PM PDT
    I had to disconnect the 3rd monitor in order to get my Dual-800 G4 to boot from the Diskwarrior CD -- it booted immediately on my 15 inch TiPB. Diskwarrior 3.0 seems better at least speedwise than earlier versions.
    Reply to this comment
    by lmacdonald July 9, 2003 1:04 PM PDT
    >
    This is a reply to a previous comment by JDMathews


    I am still waiting for my upgrade.

    I emailed them about why
    there was up to a six week delay in shipping upgrade CDs, but
    received no response.

    In this day and age, I would think a
    company with such a valuable utility would make arrangements to
    have CDs duplicated quickly. The DiskWarrior products have been
    great. This is my only complaint: they don't really care enough to
    get the darn CDs printed and shipped to their existing customer
    base quickly. It is bad marketing. Think of all the great word-of-
    mouth that cannot take place, since they don't have the product. If
    there is a good reason for this, I'd like to hear it.

    Reply to this comment
    by slboettcher July 9, 2003 1:04 PM PDT
    >>
    This is a reply to a previous comment by lmacdonald


    Me too - this is crap, especially since we are such loyal customers.
    Apple Stores have boxes of them in stock - what's up?
    Reply to this comment
    by rockinphotog--2008 July 10, 2003 5:45 AM PDT
    The Diskwarrior 3 CD boots my Dual 1.42 when I hold down the C key
    with no problem.
    Reply to this comment
    by Macsure July 10, 2003 1:28 PM PDT
    My biggest question is whether going to this update is worthwhile at all, esp. considering the (IMHO) rather high
    cost of the update.

    I'm going to be running OS 9.2.2 on a 400Mhz iMac DV for a few more months, then hope to go to a new Mac with Panther. Meanwhile, I run DiskWarrior 2.1 with complete satisfaction.

    But this is ONLY after having to do very similar workarounds to those startup issues described for DW v 3! So, do I want to "upgrade" only to have to go thru the same faldarol to use this $80 utility?

    Sorry Alsoft, but after a few years, customers expect REAL improvements on such fundamental bugs.
    Reply to this comment
    by langerhan July 10, 2003 6:39 PM PDT
    Actually I wish this were my problem, that is having to hold down the
    option key to boot the DiskWarrior CD. I was able to successfully start
    the DiskWarrior CD by holding down the "C" key. I ran the program.
    After all was done and I rebooted from the Sys HD. Now, I am unable to
    see any CD or FireWire device. The only way I can use these items is if I
    boot using Sys 9.x
    Reply to this comment
    by langerhan July 10, 2003 6:39 PM PDT
    >
    This is a reply to a previous comment by langerhan


    Disregard... apparently DiskWarrior was the cause, issue resolved.
    Reply to this comment
    by jchuzi December 25, 2003 9:57 AM PST
    My PowerMac G4, dual 450 boots easily (while holding down the
    C key) from the DiskWarrior 3.0 CD, but only from a cold start.
    Attempting to start from the CD by clicking "restart" either doesn't
    work or I give up too soon (and force a shutdown). Does anybody
    have an idea about this?
    Reply to this comment
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