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August 22, 2003 8:00 AM PDT

APC Software can cause kernel panics, memory problems on Mac OS X 10.2.5 and higher

by CNET staff
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It appears that PowerChute Personal edition, software for interfacing with APC's uninterruptible power supply (UPS) devices, can cause problems with swelling memory usage on versions of Mac OS X 10.2.5 and higher. MacFixIt reader Tom Arnold writes:

"I was having crashes of my Mac OS X server every few days due to kernel panics when zalloc failed (translation: out of memory). This surprised me because Mac OS 10.2.6 is supposed to have a real, robust virtual memory environment. But it happened every few days, like clockwork. I started running 'top' and 'zprint' every 30 minutes, logging to a file. I found that 'hard wired' kernel memory use grew by about .1 mb every ten minutes.

"I looked around for something that might be problematic and found that PowerChute Personal edition which had been recommended to me by APC, its publisher, is listed as "compatible" only up to Mac OS X 10.2.4. So I uninstalled it. The problems stopped immediately and I have had no further crashes nor unexplained memory leaks."

If you are having problems similar to Arnold's with your Mac OS X installation, you may want to try a third-party UPS management application such as BenaTong's PowerGuardian 1.0.7. The software works with most popular UPS's from manufacturers such as APC, Belkin, TrippLite, and Best. With the addition of a USB-to-serial converter from Keyspan, PowerGuardian will work with other models that do not support USB.

Feedback? Late-breakers@macfixit.com.

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    MacFixIt Answers
    Add a Comment (Log in or register) (4 Comments)
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    by dfbillsPRO August 22, 2003 8:45 AM PDT
    I have not noticed a problem with the software on my setup at home.

    ---

    -d
    Reply to this comment
    by scotts13--2008 August 22, 2003 9:22 AM PDT
    I'm using PowerChute V1.3.1 build 105 under Mac OS X 10.2.6 without
    obvious problems. Unless it can cause my iSub to disappear after long
    periods asleep? <grin>
    Reply to this comment
    by swift2--2008 August 22, 2003 12:15 PM PDT
    No, I haven't noticed any problems since I upgraded my APC either.
    Maybe it's a problem with the server??? I have a Back-UPS x 5 1000. I've
    had two air-conditioner induced power outages, too. Aside from getting
    the landlord to upgrade the lines (ha, ha), I think the UPS is my best
    choice. Both times I needed it, it was a great comfort to know that it
    would have shut down by itself had I not been there.
    Reply to this comment
    by mckenna August 23, 2003 7:52 PM PDT
    Power Chute version 1.3 fixed the problem the kernel panic problem for
    me. Version 1.3.1 worked fine as well. (Version 1.2 was problematic for
    me...)
    Reply to this comment
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