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December 16, 2003 1:03 AM PST

Troubleshooting QuickTime 6.4: MPEG-2 component expires leaving users without functionality

by CNET staff

MacFixIt readers are reporting, and we have confirmed in-house, that an MPEG-2 component in QuickTime 6.4 expired on December 14th, leaving users without the ability to playback MPEG-2 files.

So far, the only identified workaround is to set the date back to December 14th, a procedure that compromises scheduling tools and other applications. Also, based on all the information we have received, it makes no difference which Mac or which version of Mac OS X is being used. The problem also has nothing to do with when the MPEG-2 component was purchased.

There are two ways to obtain the MPEG-2 playback component of QuickTime - purchase it standalone and download the package from Apple's Web site or receive it alongside Final Cut Pro 4 or DVD Studio Pro 2.

Apple has a Knowledge Base document explaining how to download an updated version of the MPEG-2 component with either ownership scenario, but there is no indication that the currently available version fixes the expiration bug.

UPDATE Several readers have noted that QuickTime 6.3, released in June, will still play MPEG-2 files with the date set accurately.

Feedback? Late-breakers@macfixit.com.

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    Add a Comment (Log in or register) (14 Comments)
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    by MacFixItUser December 16, 2003 3:50 AM PST
    crazy !!! - in the middle of a project I lost the MPEG 2 functionality -
    and the time reset workaround does not work here ....

    fine -a nice 2 hours transfer to my Windows PC
    Reply to this comment
    by brossow December 16, 2003 6:32 AM PST
    Interesting. The KBase article says it was created on 10/15/03 and
    modified on 10/20/03 -- four days from now!
    Reply to this comment
    by TK1 December 16, 2003 6:32 AM PST
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by brossow</i></div></class><br />
    Uh, 10/20/03 is four days from now? Guess who's not in a Christmas
    rush.
    Reply to this comment
    by lantzn December 16, 2003 6:32 AM PST
    <class="merchant"><span>&#62;&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by TK1</i></div></class><br />
    Well of course he's in no hurry, look at the car he drives.
    Reply to this comment
    by Gennx30 December 16, 2003 6:32 AM PST
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by brossow</i></div></class><br />
    whateer you had for breakfast, Ill take some!!
    Reply to this comment
    by 242 December 16, 2003 10:17 AM PST
    this is unbearable. i didn't have a windows pc to go to. my deadline WAS
    today.

    please fix fast.

    i guess i just relax for some days now.
    Reply to this comment
    by MacManX206 December 16, 2003 11:03 AM PST
    Re-install of the component has no effect.
    Reply to this comment
    by MacManX206 December 16, 2003 11:20 AM PST
    Repairing permissions has no effect.
    Reply to this comment
    by swift2--2008 December 16, 2003 11:56 AM PST
    Well, you know, if you're on a crash deadline, you can get the component
    as a download for $19.95. That's unfair, maybe, but there's no point in
    holding up a feature production for 20 bucks and a three-minute
    installation.
    Reply to this comment
    by MacManX206 December 16, 2003 11:56 AM PST
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by swift2--2008</i></div></class><br />
    Notice above, installing the component again has no effect. This whole
    this is about that $19.95 component.
    Reply to this comment
    by ankh_too December 16, 2003 11:56 AM PST
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by swift2--2008</i></div></class><br />
    Isn't the download the old file that won't work? It's always been a $20 download.

    I bought this long ago; hadn't updated Quicktime so haven't noticed a problem.

    What I read sounds like that download currently available is still the outdated version.

    Something is rotten in the state of Cupertino.
    Reply to this comment
    by MacManX206 December 16, 2003 11:56 AM PST
    <class="merchant"><span>&#62;&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by ankh_too</i></div></class><br />
    The MPEG-2 component was updated for QT 6.4. The component for
    6.3 works fine, it's the 6.4 one that doesn't.
    Reply to this comment
    by seanjdaniels December 17, 2003 10:15 AM PST
    Log into your account at the Apple Store and go to Software Download
    Purchases to download a new version of this component that is fixed. I
    don't think there has been any official word on this, but I just did it and it
    works again!
    Reply to this comment
    by Lief December 17, 2003 10:15 AM PST
    <class="merchant"><span>&#62;</span><div class="datestamp"><i>This is a reply to a previous comment by seanjdaniels</i></div></class><br />
    I tried this as well and it fixed it.
    I logged into my account and went to the Software Downloads section.
    There was a green button by MPEG component.
    I downloaded, installed, restarted and whommp, there it was.
    Reply to this comment
    (14 Comments)
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