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September 8, 2009 12:27 PM PDT

Snow Leopard wiping home directory after guest log-in?

by Topher Kessler
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A few people on the Apple discussion boards have found a problem with Snow Leopard, where the system has deleted their home directories after logging in to the guest account.

Apple discussion poster "Bas B" writes:

"I upgraded from Leopard to Snow Leopard last week. By accident I clicked on the 'guest log-in' icon on my MBP 30 minutes ago. After about 1 minute it automatically returned to the log-in screen, without showing up the guest desktop, so I decided to click on the 'guest log-in' again. This went pretty smooth and when I logged out the message appeared that all the 'guest log-in data' wouldn't be saved, but returned to normal. When logging in to my regular account, everything was gone. I don't use filevault. Nothing has been renamed to something else. My home-directory still exists under /Users/username but it is just empty."

Other people have reported a similar situation, where they log into the guest account and then log into their regular accounts, only to find all data gone and the accounts reset to the default "new account" look. This could be due to a bug in how guest accounts are managed since data and settings are deleted from these accounts upon logout, but also could be from some corruption in the guest account. So far, it does not seem to be a widespread problem.

If this happens to you, immediately restore using your latest Time Machine backup (or other full system backup), and then go to the Accounts system preferences and disable log-in on the guest account.

This problem does not happen on my Snow Leopard machine (upgraded from Leopard) upon enabling guest log-in, which suggests one possibility could be some Snow Leopard incompatibility with how the guest log-in was initially enabled. If you had it enabled in Leopard before upgrading and the problem happened without any changes to the guest account settings, then it could be from an incompatible setting between how Leopard and Snow Leopard handle the guest accounts. As such, try going to the Accounts system preferences and toggling the guest log-in setting to see if that refreshes the way the system is handling the guest account.

If you need guest account functionality and do not trust the built-in account because of this problem, for now just create a new non-administrator account (call it "Visitor" if you need a semi-decent alternative name) for use as a guest, and customize restrictions for it with parental controls. In most instances this will work just fine, since the only real difference in behavior for guest accounts is that data and settings are reset upon logout.



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Topher has been an avid Mac user for the past 15 years, and has been a contributing author to MacFixIt since Spring 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.
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by parshallnet September 22, 2009 10:21 AM PDT
I just had this happen to me this morning. I've been combing the Apple Support discussion forums and have gotten a little more information. I was wondering if anyone had any more info to share here, particularly when it comes to recovering lost data from the users home directory. Unfortunately, I do not use Time Machine, so those suggestions don't help me. Just wondering if the data is completely erased, or if it is recoverable in any way.
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by mattlon September 22, 2009 8:28 PM PDT
Is it normal to put on the market an operating system with such a destructive bug?
this happened to me as well and, I guess, it has happened and will happen to many more.
Sorry, but really APPLE this time has not met my expectations at all.
I won't be brand ambassador anymore.
Is it possible those bright people at Apple overlooked such a big flow?
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by emperoroflove October 4, 2009 12:53 PM PDT
yeah, I got owned by it too. one day before my external arrived, so no time machine backup. haha, sucks! apple doesnt know anything about it either. still waiting to receive my call from engineering, as if that would retrieve my data. gg
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by October 13, 2009 9:57 PM PDT
Has happened to a few people???? Crap it is happening to lots and lots of people just look at the forums and has been happening for a long time since before Snow leopard came out. I upgrade to SL and now my printer doesnt work this is a joke.

This is happening all over the place and it seems is getting worse by the day, why is the press acting like some sort of Apple apologising service if this was any other company the vitriol would be dripping from these pages.
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by hidrobakuryu October 19, 2009 4:20 PM PDT
The same thing happened to me. Every information on my desktop is erased. Please help me to recover it!
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by MiloRambaldi October 25, 2009 5:39 PM PDT
I am very very dissappointed with Apple response to this outrageous problem. Data loss!!! This is one of the worst things an OS could do to your computer. I cannot imagine what would had happen if Windows did that to its users. I imagine millions of blogs talking about how bad is Windows.
Meanwhile, the response from the the Mac users community is quite mild. In all the blog entries/blog comments/news I read how you can restore your data using Time Machine (if you have enabled it) and that's all.

As a new Mac user (a bought a MacBook Pro last week) I'm very disappointed with Apple's response.
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by macdad614 October 29, 2009 5:12 AM PDT
Is it really a LOSS or simply an inability to access it?

What is the purpose of a guest user account on a computer used only by me in my home?
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by 44Ka November 3, 2009 12:46 AM PST
A slightly different story here.
I had, and still have, a -disabled!- guest account on Leopard. It was disabled before upgrading. I was not aware of any upgrade issue, the people at the Apple store did not tell me about it and I assumed upgrading was without problems.

I upgraded to Snow Leopard from the "root" account. After upgrading and logging in to the "root" account I was forced to change the root password. Then I found a "virgin", empty account: no data, applications removed from the dock, all application settings lost (Thunderbird, Lightroom, ....).
BUT there was a "Libraries (from old Mac)" folder under the root account, from which I was able to restore Thunderbird settings and mail folders. Lightroom and Garmin still don't work.

This is a nasty bug! Thank God I had a backup of all user folders.
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by November 12, 2009 11:08 AM PST
The worst thing I ever did was to install Snow leopard. In the space of 3 months I have gone from having a first-class imac to having a crippled computer.
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