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October 19, 2009 10:40 AM PDT

Freezes in Mac OS X 10.6 Snow Leopard

by Joe Aimonetti
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In a growing forum on the Apple Support Discussions site, several users express dismay over an issue with Snow Leopard continually freezing, especially after updating to 10.6.1.

Discussion user "accolon" reports:

It seems to me that Spotlight is the cause for the problem, at least it's heavily involved. When I use Spotlight to start an application (by pressing Cmd+Space and entering something), the hard disk remains constantly active even after the search box has disappeared. If I simply ignore this, it takes a couple of minutes until the spinning beach ball begins to appear. At first it's only there for a couple of seconds, freezing just the application I'm currently using (e.g. Safari, no scrolling possible). After some time, the whole system freezes, and I can't do anything besides moving the mouse. Even my keyboard is dead while the beach ball is spinning for 30 seconds or more.
Attempting to solve the issue by rebuilding the Spotlight index offered no relief for the freezing. Other users report their freezes clearing if they wait--sometimes upwards of five minutes. Other programs that users find freeze include Skype, Safari, or when using music discs with iTunes.

Apple recently released Performance Update 1.0 which was designed to solve hard drive issues on qualifying machines. Users in this forum with those machines report that it seems to have cleared the freezing issues, however not all users experiencing the freezes are eligible for the update. Try using Disk Utility and running Verify (and subsequently Repair, if necessary) Disk on your hard drive. You should also be sure any third-party software you have running (especially applications that run in the background) are completely up-to-date and Snow Leopard compatible. Many believe the issue to be related to Apple's WebKit standard which drives applications like Safari and Mail. The ominous "INSERT-HANG-DETECTED" error message is the most common thread in Console logs from reporting users, suggesting some sort of network issue.

Are you experiencing this issue? Let us know about it in the comments below!


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Joe is a seasoned Mac veteran with years of experience on the platform. He reports on Macs, iPods, iPhones and anything else Apple sells. Before joining CNET, he even worked in Apple's retail stores. He's also a creative professional who knows how to use a Mac to get the job done.
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by markcoyne October 19, 2009 11:04 AM PDT
I have been having a similar issue. At least once a day if I have constant use, I get a freeze. Everything locks up and I have to force shutdown. If I have VMWare running and it locks up, when I try to restart it, it gives a disc error warning and says it can't recover. Sounds like it could be hard drive related.
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by Elembytes October 19, 2009 11:06 AM PDT
I don't have Snow Leopard installed yet but the last OS 10.5.8-(I believe) gives me freezes constantly mainly at startup. Sometimes it will do it at the grey screen, other times it freezes up at the desktop right before all the icon's are rendered. So maybe this issue has been underlying and carried over into Snow Leopard? I have done permissions repair, starting up in safe mode, I have zapped the PRAM etc., and this doesn't solve the issues. Sometimes this is a lot more prevalant after I empty the trashcan. Otherwise the trashcan accumilates a lot of "recovered items" upon start ups.
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by Todd_V October 19, 2009 12:10 PM PDT
re: Mainly at startup

Check to see if you have an older version of "Dashboard Kickstart" installed (or other older dashboard widgets). Also experiment with some of your automatic login items, particularly iChat. I've noticed some freezing upon logging in with 10.6 (have only had it happen once with 10.6.1 so far) where the screen goes dim just before the OS begins loading some automatic login program (e.g., iChat, Dashboard Kickstart, Mail, etc.). it may have to do with the "timing" of when the automatic login program is launched before some process in the OS has finished loading.
by avfolk--2008 October 19, 2009 11:23 AM PDT
Random hangs here also on a MacBook Pro with scads of memory and power. Spotlight
indexing events usually trigger them -- as do cancelled TimeMachine backups. Both types
of actions usually result in long delays or hangs.
Reply to this comment
by cnet.aaron October 19, 2009 12:14 PM PDT
I was having a major issue with Snow Leopard on my pre-unibody MacBook Pro. After installation, it changed the screensaver setting to random, so it was using a different saver every time the screen went to sleep. This was causing problems with Quartz, and the machine would take minutes to wake. When the trackpad was touched, the active screensaver would stop, and the screen would just go black, with no response whatsoever from the machine. Eventually the machine would recover, but I forced it to shut down at least a few times in trying to solve the problem.

I was able to get around it by disabling the screensaver altogether, but this seems like a poor solution to something that should 'just work' on the computer.
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by fantasticglass October 19, 2009 12:36 PM PDT
Random freezes of my MacPro starting with Leopard and possibly getting worse with Snow Leopard. Last one occurred playing "Klondike Forever"
In conjunction with the freeze, the fans will speed up, noticeable heat increase from the tower. Force quit. Upon restarting, the fans will are at high speed and the screen(30"Cinema) stays dark. After a second forced shutdown and restart normal operation is restored for a day or so.
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by Cowicide October 19, 2009 1:56 PM PDT
MenuCalendarClock 4.1 was causing the same behavior, I wonder how many of you are running that app or some other apps that are the true cause of your problems? Update MenuCalendarClock to 4.1.1 and it might stop some of the crashes for you guys running 10.5.x
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by Cowicide October 19, 2009 1:59 PM PDT
By the way, I'd like to thank you all for beta testing Snow Leopard for me before I finally start using it once it gets stable and apps like CS5 are available and utilize GCD and OpenCL.

Your selfless sacrifice is appreciated.
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by sciontcya October 19, 2009 4:40 PM PDT
<yawn>
by dragondave--2008 October 19, 2009 2:31 PM PDT
I've been seeing random freezes since before Snow Leopard, but now it's worse. With Snow Leopard, it mostly seems tied to iTunes, especially when iTunes is doing a lot of work. For example, downloading a bunch of podcasts, then trying to go the Store. First iTunes will freeze, but in less than a minute the entire system will be frozen.
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by TheManta October 20, 2009 10:15 PM PDT
I'm seeing the same freezing pattern on my iMac 2.8GHz Core 2 Duo, 4 GB RAM. It used to freeze ~ weekly with Leopard. It freezes at least daily with Snow Leopard. , I did a clean install of Snow Leopard and don't have any 3rd party apps running in the background. 10.6.1 didn't help, and might be worse. The freezes seem like they're related to iTunes most of the time.
by WhiteDog October 19, 2009 3:10 PM PDT
If you're waiting for CS5 to upgrade to Snow Leopard you're in for a long wait. Besides the usual feature tweaks and additions that an Adobe upgrade usually entails, they will be optimizing for 64 bit operation, Intel only operation. Like the move to the Universal code base for Intel Macs, this extra optimization will add time to the upgrade cycle. No doubt Adobe will be optimizing for 64 bit in Windows 7 as well. Snow Leopard should be good and stable by that time (we hope). In the meantime, I'm discouraging anyone who asks from upgrading to Snow Leopard now. Just as with early versions of Tiger and Leopard, we are indeed beta testing the new OS.
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by MacVaultDweller October 19, 2009 3:33 PM PDT
Some freezes took place while using apps during Time Machine backups in Leopard and Snow Leopard
Reply to this comment
by jameskatt October 19, 2009 4:08 PM PDT
I found the cause for my Mac Book Pro freezes:

I had an unprinted job on a Brother Printer. The printer would be on another network after traveling. The Brother Printer driver, apparently, will try to print the job by looking for the non-existent printer. There apparently is a bug in the printer driver in that the search for the printer would end up taking almost all of the CPU cycles. The CPU temperature would rise to 218 degrees, at which point, the Mac freezes.

I solved the problem by eliminating that particular Brother printer driver (the 2140 driver, which is used for the 2170 network printer).

Now, I don't have any more freezes.

Thus, perhaps some freezes are due to rogue printer drivers that end up taking all of the CPU time.

The first indication of this was when I looked at Activity Monitor to find out why my MacBook Pro was overheating in an iChat session - when it never did before.

I was ready to blame Adobe and Flash but found the printer driver, instead, acting up. In the past, if there was an unprinted job, the printer driver would not act up this way.
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by jeromegamez October 19, 2009 6:17 PM PDT
It's not so much the freezes that bother me (they occur sometimes, but not very often), but the fact, that my RAM is constantly used to its limits (4 GB). After some hours of use, iStat menu Pro shows me about 2GB active memory, the most of which seems to be held by the "mds" process (this is Spotlight, isn't it?).

I can't remember that I had these effects in Leopard.
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by miss n October 19, 2009 8:12 PM PDT
I have an '07 imac and have Snow Leopard 10.6.1 and I have had not been able to use my word processor of Appleworks, or Microsoft's for Mac office not sure of the year, maybe '01. I get crashes
everytime I try to use them. Is it possible I have download a strange file to Word which may be
causing it? I am not too smart computer wise, but have had Macs for 13 years and never had a problem
so bad. I have lost ability to use my mail also. Just use it on the net.
Reply to this comment
by miss n October 19, 2009 8:12 PM PDT
I have an '07 imac and have Snow Leopard 10.6.1 and I have had not been able to use my word processor of Appleworks, or Microsoft's for Mac office not sure of the year, maybe '01. I get crashes
everytime I try to use them. Is it possible I have download a strange file to Word which may be
causing it? I am not too smart computer wise, but have had Macs for 13 years and never had a problem
so bad. I have lost ability to use my mail also. Just use it on the net.
Reply to this comment
by xbjllb October 20, 2009 3:13 AM PDT
Spotlight's been an unneeded resource-hog and hard drive eater from day one. The first "new feature" in Snow Leopard should have been a way to turn it completely off. Thank God for Spotless and Easyfind.
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by richardk32 October 20, 2009 3:17 AM PDT
My freeze problem is limited to Safari, Firefox, and sometimes mail. It appears to be related to Flash, but it has been impossible to isolate it. It's also gradual - no freezes for a while, then the occasional beach ball & (not responding) that requires a force quit, and finally so many freezes that the only solution is to re-start the Mac, after which the cycle continues. I've tried de-installing Flash and Fireworks, restarting, running the full gamut of diagnostics and rebuilds (Disk Utility, Disk Warrior, Snow Leopard Cache Cleaner), restarting again, and then re-installing a new download. That fixes the problem for a while, and then it creeps back in. Any clues?
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by Claudio1206 November 10, 2009 4:31 AM PST
I have had the same problems - and in the end the freezes became - a non responsive HD that was invincible in the DISK Util and could not be fixed - when using the boot dvd.

so my advise - backup NOW! ( my timemachine did not help at all) - so im manually copying some stuff

delete all - reinstall a clean version - update to 10.6.2
that helped
ps. now i cant double click on a browser window to hide in the dock or get a smalll running screen preview of a movie on my desktop

so.. im getting tired of this microsoft-intel crap...
by BillGDolphinSquare October 20, 2009 3:20 AM PDT
I have an early 2008 MBP, with SL 10.6.1 - which crashes at least 2ce a day. I don't use spotlight, I don't use anything Adobe except Reader. It's not iTunes - because it crashes when I'm not using that, but it seems to always start in Safari - and most often when viewing video or opening tabs in the background that may have flash on them? It *might* be a MS thing as I do use Office, but it's so random I can't tell.
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by pettiblay November 6, 2009 11:18 AM PST
You don't need to actively use Spotlight for it to still run it's indexing process, mds. Please see my post on this topic on how to troubleshoot this!
by ksmm October 20, 2009 9:50 AM PDT
I recently upgraded a MacBook from Mac OS X 10.4 Tiger to 10.6 Snow Leopard. With Tiger, my laptop was very stable. Now, not only do my applications crash on a weekly basis, but I've also had a handful of kernel panics that required hard resets. Not sure of the reason, but I seem to lose the most performance and have the most problems when I've been running Firefox 3.5.2 with lots of tabs open for long periods of time.
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by Tim Niego October 20, 2009 10:34 AM PDT
I've experienced more hangs on a MB Air, MB Pro, iMac and MacPro in the past two months of using Snow Leopard than I have in the past 14 years on all my macs combined. I'm really disappointed with the stability issues of 10.6.1

Doesn't matter what is happening- wake from sleep, switch wireless networks, move between apps, I'll get 5-8 grey boxes for hard restart a week.
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by Epsilon519 October 20, 2009 11:48 AM PDT
I've had Finder lock up and cash so many times that i decided to do a fresh install and it still didn't fix it. After installing the performance update last night it seems a bit better but now my MacBook Pro has an ever so subtle electronic hiss. It wont do it in the Apple Hardware Test be as soon as it loads into Snow Leopard its there. Its not the speakers because i connected head phones to the jack. I wish Apple would do more testing of their software before releasing it. Will try another fresh install and see if it goes away.
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