• On GameSpot: $299 PS3 Slim and price cut announced!
advertisement
October 23, 2009 12:10 PM PDT

iTunes 9 creating issues with AirTunes?

by Joe Aimonetti
  • Font size
  • Print
  • 1 comment
Share
Some users that take advantage of the ability for iTunes to stream to external speakers wirelessly via AirTunes are finding that after upgrading to iTunes 9 their AirTunes capabilities no longer work properly. A growing thread in the Apple Support Discussions has users communicating their experiences with the issue.

The issue begins when users with previous AirTunes setups upgrade their iTunes application to the current version, 9. (Now 9.0.1.) ASD user "Vengance" reports:

It's [AirTunes] connected once or twice, randomly. Most of the time it says "An error occurred while connecting to the remote speaker "myairport'sname". An unkown error occurred (-15000)."
ASD user "westworthy" reports their experience:
I'm having the same issue. I try to stream to airtunes. I get about 2 seconds of audio then the audio stops, but the song is still playing. If I switch to the computer speakers you can hear the audio again.
There are many variables to examine when considering troubleshooting AirTunes. Of course you will want to be sure you have the latest firmware on all your AirPort Express units and be sure to have a stable backup of all your important data when attempting any troubleshooting steps.

Many users on this forum report that using earlier versions of iTunes on other computers on their network report no issues connecting and streaming to external speakers via AirTunes, so one option is to downgrade your existing version of iTunes 9 to iTunes 8.

Other suggestions for fixes include disabling the iPv6 setting in your AirPort configuration. ASD user "Joe-ri" suggests:

So people; when you have problems with iTunes not connecting to your AirTunes maybe you can try the following:
  1. Open System Preferences
  2. Open Network pane
  3. Select Airport in the left list
  4. Click the Advanced button
  5. Go to the TCP/IP tab
  6. Set the "Configure IPv6" field to Off.
  7. Click "OK"
  8. Click "Apply"
  9. Let iTunes connect to your AirTunes speakers
Some users experienced improved performance after navigating to System Preferences > Security > Firewall and toggling it on, then off again, and rebooting their machine.

Users should also reset their network devices. Power-cycle your modem, router, and any AirPort Express units you have connected. Once everything has rebooted, check your AirTunes connections.


Be sure to check us out on Twitter and the CNET Mac forums.
Do you have questions, issues, or stories you would like to see on MacFixIt? Email Us.

Joe is a seasoned Mac veteran with years of experience on the platform. He reports on Macs, iPods, iPhones and anything else Apple sells. Before joining CNET, he even worked in Apple's retail stores. He's also a creative professional who knows how to use a Mac to get the job done.
Recent posts from MacFixIt
FAT32 copy bug in 10.6 Snow Leopard
Troubleshooting the Apple IR remote
Snow Leopard: Sound volume resets after rebooting Mac
System Preferences not opening properly
Managing the user spelling dictionary
Apple updates Airport, MacBook, and Superdrive Firmware.
Google Chrome Beta for OS X now available!
Move your Time Machine backup and continue using it to backup
Add a Comment (Log in or register)
by Colin Sutton again October 24, 2009 4:20 PM PDT
Another possibility is that someone else nearby has coincidentally started to use the same channel and is causing interference. Use istumbler to check.
Reply to this comment

Navigate MacFixIt

  • Help
  • Archives
  • Utilities
  • Forums
advertisement

About MacFixIt

MacFixIt is CNET's troubleshooting resource for all things Mac. The information here helps you navigate the ins-and-outs of Mac ownership with how-tos, troubleshooting information, news, reviews, and more.

Add this feed to your online news reader

MacFixIt topics