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October 28, 2009 1:18 PM PDT

Snow Leopard: iSight unavailable after upgrade?

by Joe Aimonetti
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Some users, after upgrading their Mac OS to Snow Leopard, have lost functionality with their iSight built-in camera. When checking "About This Mac" from the Mac OS X  menu > More Info... (or opening System Profiler), the iSight does not show up (USB > USB High-Speed Bus). Users are experiencing this issue on external iSight cameras as well.

Options for solving this issue vary and many users report varied success as well. First steps include opening Disk Utility (Applications > Utilities) and running a Permissions Verify and Repair. Once completed, reboot your Mac and test your iSight camera. Another place to check right away is if you are using, or have used, Skype. Skype tends to maintain control of the iSight camera in its preference file which can cause other applications that are attempting to access the camera to not see it (even if Skype is closed). To solve this, find the Skype preference file (com.skype.skype.plist), located in (username > Library > Preferences) and drag it to your Desktop. Try out your iSight in iChat and if it works, delete the Skype preference file.

Users may also attempt resetting their PRAM and/or SMC:

PRAM

  1. Shut down your Mac.
  2. Press the power button to start your Mac, holding (Command + Option + P + R) until you hear three tones.
SMC
  1. Shut down your Mac.
  2. Disconnect the AC power and remove the battery. For newer Mac notebooks with non-removable batteries, keep the AC power source plugged in, press the (Command + Shift + Option) keys, and press the power button once. Wait about five seconds and press the power button to start your Mac.
  3. In older Mac notebooks, once the battery is removed, press and hold the power button for about five seconds and release.
  4. Reinstall the battery and connect the AC power. Press the power button to start your Mac.
If repairing permissions, resetting the PRAM, and resetting the SMC do not change the functionality of your iSight, you may want to consider reinstalling Snow Leopard. Before doing so, be sure to have a stable backup of all your data.

Alternative places to check
Apple Support Discussions user "Ralph Johns" reports:

In Leopard there was an App called iSight Update app that was in Hard Drive/System/Library/Core Services

This does not seem to be there in Snow Leopard.

An issue with some computers with the camera was that in System Preferences > Displays the Colours needed to be set to Millions.

Also check the Hard Drive/System/Library/Extensions folder and see that you have the Apple_iSight.kext (this is likely to handle the Internal iSights as well).

One last thing.
Some Web sites can make use of the camera using Flash.
If that tab is still open the Browser may have use of the camera.
It sounds like you have done computer restarts and this will not be the case unless the browser is set to go back to that page.

If the camera is indeed in use by a Web browser, be sure to reset Safari (from the Safari menu bar > Reset Safari...), Firefox, or whatever browser you use. Users can also reference this Apple knowledge base article about troubleshooting their external iSight.


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Joe is a seasoned Mac veteran with years of experience on the platform. He reports on Macs, iPods, iPhones and anything else Apple sells. Before joining CNET, he even worked in Apple's retail stores. He's also a creative professional who knows how to use a Mac to get the job done.
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Add a Comment (Log in or register) (8 Comments)
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by m-bomb October 28, 2009 1:46 PM PDT
updgrade? fix spelling please in headline
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by C.A.R.L October 28, 2009 2:21 PM PDT
Also for me low battery cuts off camera access on Snow Lep.
Reply to this comment
by VirgilMedia October 29, 2009 12:29 AM PDT
Should that not say;
Firewire>Firewire Bus

?
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by HarryO53 October 29, 2009 12:55 AM PDT
You know, I'm surprised at CNET. They have been focusing on problems that, for the most part, only plague a small portion of the Mac community. I belong to several Mac mailing lists and groups and have yet to see the last two problems that CNET highlights in their columns, as serious Mac problems. As a matter of fact, no one on any of these 6 lists have yet to claim having any of these problems. The problems I mention are the color profile and iSight camera problems.
by MacFixIt Joe October 29, 2009 7:52 AM PDT
It is not always the "serious Mac problems" that are reported on here. We focus on a range of issues, from hints and tips to troubleshooting basic issues to big issues. The links in the article will bring you to the forums where these issues are brought up. There is no minimum or maximum amount of people that have to be experiencing an issue to help or bring it attention.

If you have issues that you would like to see us report further on, feel free to email us with the links at the bottom of the articles and we will look into it.

Thanks
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by lynne Pariseau October 29, 2009 9:29 AM PDT
strangely enough, my isight camera on my macbook quit working in Leopard (all of a sudden- I hadn't added any new programs but had done an update from 10.5.2 to 10.5.6) - though it worked through the Facebook interface -- however now that I've upgraded to Snow Leopard it's working again!
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by BrianMarsh October 29, 2009 10:54 AM PDT
Personally I welcome the increased number of "fixes" offered, small & big, for a while it had really slowed down, even before the cnet transition...
While it may not be common, it sure saves frustration when you do run into a problem, and you are just a quick search away from the fix =)
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by dlclaytor November 1, 2009 3:09 PM PST
More to the point of the original article...has anyone come up with a workable fix for those of us running Snow Leopard? My external iSight on an Intel mac mini running Snow Leopard is dead in the water. The very same iSight, plugged into my wife's PPC G4 PowerBook running Leopard, works perfectly in iChat and Skype.
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