• On CHOW: Can girls use the guys' bathroom?
advertisement
November 4, 2009 9:20 AM PST

Update: Reports of Flash playback issues in new 27-inch iMacs surface

by Joe Aimonetti
  • Font size
  • Print
  • 12 comments
Update: As more people have had a chance to dissect this issue, it is becoming more apparent that the problems with the new 27-inch iMacs are not directly related to Flash, but more likely a system-wide issue. As The Unofficial Apple Blog (TUAW) reports, Flash just highlights the issue because of the system resources it requires. TUAW also reports another possible workaround. Try power-cycling your wireless setup. Many users report relief, if only temporarily.

Original Article: With a new design that includes a 27-inch display with a 16:9 aspect ratio, and nearly as many pixels as the 30-inch Cinema Display, the new 27-inch iMac promises to be a media-watching Mecca. Right now, however, some users are having issues surrounding Flash playback. Apple has had no response on this issue, though several outlets are now picking up the story.

The main issue seems to be when any Flash content is being viewed, the CPU in the new 27-inch iMacs spikes to over 100%. The problem could also be occurring when any video source is used for a substantial amount of time. Users then report a general slowness in their systems. The best summary of these issues comes from Apple Support Discussion user "tgriff7":

1) I first experienced the problem after several hours of heavy editing in IMovie rather than in Flash. Here's how it happens. First, audio becomes choppy and playback increasingly jumpy until the whole machine eventually grinds to a halt. I thought this was an IMovie problem at first. (does Imovie use Flash?)

2) I pulled up a YouTube video, and there was the exact same issue. So, I am getting an identical problem in I-Movie. Unless Imovie uses Flash, I don't know, this shows me that it's not Flash.

3) A Quicktime video I tried to view in my gallery on me.com had a different issue, it froze after playing back for 14 seconds and would not load further.

4) The night before last, a cooling fan came on. I assumed i had just been working for too long and it just needed a few minutes with the fan to cool off. I went to bed and got up the next morning to find the fan still running. Something is overheating.

5) While Flash may trigger it, given enough time up and running, things start to bog down regardless of Flash. This afternoon, without running video of any kind (Flash or otherwise) my machine ground to a halt again -- to the point that I was getting the swirling rainbow and extreme latency trying to type an email in Entourage.

6) I've been watching the Activity Monitor. The longer the computer is on, the more CPU resources dwindle. When I started typing this post, I had 2.47 GB free. At this point I am down to 2.19 GB (correction, now 2.18 GB). I haven't opened any additional software.

I definitely think that this is a hardware bug of some kind. There seems to be a leak of system resources that goes on the longer I work on my computer. Flash seems to be trigger it, but I certainly don't think, from what I've seen using this machine pretty heavily over the past week, that this is a problem limited to Flash.

(Credit: Image by Apple)

Another thread on Apple's Web site also gets into this issue. For a look at video of the issue, click the link to the Engadget report in the first paragraph of this story. We will keep an eye on this situation as the story develops and let our readers know if and when Apple produces a solution. Remember, Mac OS X 10.6.2 should be coming out soon and could very well have fixes for this issue.


Be sure to check us out on Twitter and the CNET Mac forums.
Do you have questions, issues, or stories you would like to see on MacFixIt? Email Us.

Joe is a seasoned Mac veteran with years of experience on the platform. He reports on Macs, iPods, iPhones and anything else Apple sells. Before joining CNET, he even worked in Apple's retail stores. He's also a creative professional who knows how to use a Mac to get the job done.
Recent posts from MacFixIt
Apple releases Bonjour Update 2010-001
Quick Tip: Disable the Problem Reporter in Snow Leopard
Apple seeds 10.6.3 to developers; Crash and bug fixes
Apple KB Updates: Small iPhone issues, and iDisk sharing
Using CD/DVD sharing on any Mac
MacBook and MacBook Pro battery issues with Snow Leopard upgrade
Screen blanks when viewing FLV videos
Address Book: 'Last Import' showing too many entries
Add a Comment (Log in or register) (12 Comments)
  • prev
  • 1
  • next
by petersconsult October 30, 2009 10:11 AM PDT
This exact same thing happened to me on a 17" Unibody MacBookPro after I updated the Flash Player plug-in (the version included with Snow Leopard is also marked as 10.0r32, but it is different).
Reverting the plugin resulted in smooth playback and normal processor usage.
I hope this helps,
Peter
Reply to this comment
by MacFixIt Joe October 30, 2009 10:44 AM PDT
I have heard that downgrading can bring about better results, however, be careful when doing so. Most Flash updates are due to security patches. Older versions of Flash are much more susceptible to malicious attacks.
by nbevan--2008 November 2, 2009 9:26 AM PST
I am having the same problem with my 15" Unibody MacBookPro after updating to Snow Leopard. Particularly noticeable with over 100% utilisation of Flash Player when several Safari pages have Flash ads.

I have searched the forums, but so far the only solution I found is to use ClickToFlash to disable Flash.
by midnightgolfer October 30, 2009 10:43 AM PDT
I hate Flash.
Reply to this comment
by BobForsberg October 30, 2009 11:29 AM PDT
OUCH!! How does this happen to a shipping product? Should have been caught prior to shipping....Quality Control? Given Apple's prior attention to detail, some people have become unemployed.
Reply to this comment
by MacFixIt Joe October 30, 2009 11:42 AM PDT
It is weird to see this with a shipping product. I'm not sure how related it is to other issues (downloaded programs, migrations, etc.) or environmental things (bad connections, poor power sources).

Either way, it appears to be an issue that is bigger than just Flash, though Flash seems to be the gateway to it.
by lkrupp October 30, 2009 12:59 PM PDT
Care to explain how "some users" translates into "How does this happen to a shipping product?" followed by the usual snakry comments? Endgadget (the source of the report) even says they have been unable to reproduce the results on their new iMacs. Are you implying that ALL shipping iMacs have this problem? My daughter would beg to differ with you. I really, really don't understand how people immediately jump to conclusions based on anecdotal reports from users whose expertise and competence is unknown, then proceed to expound on what they think the problem is, followed by the obligatory Apple bashing. Most of these reports are probably from people who barely know how to turn the machine on.
by MacFixIt Joe November 2, 2009 9:20 AM PST
@lkrupp ... Unfortunately, the issues, as reported, do appear to be on iMacs as shipped. As with any issue, however, we do not intend to imply that ALL shipping iMacs have this issue. Instead, as the article clearly denotes, "some users" (a.k.a., the users that reported the problem in the forum thread) are experiencing the issue. And, as I clearly stated in my last comment, the issue may be related to many other factors that we are not aware of at this point and that the issue seems to be more than Flash, but rather a problem that is highlighted by the use of Flash.

Clearly commenters well have snarky remarks (none of us seem to be immune), but that is the spawn of frustration for many users and does not necessarily translate to Apple-bashing. I am sure these are users that are aware of the capabilities of their power buttons, the intricacies of the mythical Safari, and other mysterious computational wonders that Macs provide. They're just upset that they dropped a couple grand on a machine that isn't acting the way they hoped.

If your experience has been other than that of a commenter, absolutely feel free to relate it. But, please try not to incite an argument over it. Words may never hurt us (as the nursery rhyme goes) but in comment threads words are all we have.
by bender42 October 30, 2009 2:36 PM PDT
ClickToFlash is your friend.

http://rentzsch.github.com/clicktoflash/
Reply to this comment
by macdad614 November 1, 2009 4:36 AM PST
So what does clicktoflash do to enable smooth video playback? Does it somehow purge memory of whatever has been piling up and preventing more video from loading?
by Sumtiingwong November 1, 2009 6:11 PM PST
Roll back to Flash version 9 r151. This pretty much takes care of the security issues and my browsers are now working smoothly again.
Reply to this comment
by BrianMarsh November 4, 2009 1:03 PM PST
Where I work we have a 27" iMac Core2Duo 3.06 Ghz model on display. I've noticed 2 cases of its video going choppy, it seems to happen in almost any video update - Screen Saver (RSS feed saver) - Scrolling in Safari (page without flash) - Downloaded 1080p movie trailer. Today after being very unreliable at the end of yesterday, it is perfectly smooth, the video trailer that wouldn't go for more than about 30 seconds without major frame rate drops went through the entire trailer without so much as a hiccup.

When it was choppy, CPU usage did seem to be spiking higher than normal, but no process was hitting 100%, hard drive activity seemed normal.
Reply to this comment
(12 Comments)
  • prev
  • 1
  • next

Navigate MacFixIt

  • Help
  • Archives
  • Utilities
  • Forums
advertisement
Click Here

About MacFixIt

MacFixIt is CNET's troubleshooting resource for all things Mac. The information here helps you navigate the ins-and-outs of Mac ownership with how-tos, troubleshooting information, news, reviews, and more.

Add this feed to your online news reader

MacFixIt topics