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October 30, 2009 4:18 PM PDT

Progress bar appears on grey screen at bootup

by Topher Kessler
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A few users have described a problem with their Macs where upon loading the boot screen with the grey Apple, instead of showing the revolving indicator below the Apple logo the system will show a grey progress bar. In some cases the system will boot normally once the progress bar completes, but in others the system will turn off about half-way through the progress bar.

This progress bar may display when firmware is being updated

This progress bar is usually shown when the system is updating firmware, and seems to have happen with a few people who recently updated their system software. This may be normal in the case of older computers, since some system updates will require you apply firmware updates before the system can be installed. Later versions of OS X support these systems will contain firmware updaters for them, and will apply them automatically when you install the software. As such, upon installing a new version of OS X on older systems you may see this progress bar after the first reset.

Despite this possibility, some people have also had this problem appear after installing boot camp or partitioning their hard drives. In other cases, it has repeatedly displayed after every boot.

One thing to keep in mind is that this is a new feature when booting into Safe mode in Snow Leopard, so if you have the shift key held after updating your software you will see this progress bar. Additionally, if the firmware is somehow set so it passes the "Safe boot" argument to the kernel at each booup (regardless of whether or not the shift key is held) then you will see the progress bar. As such, it is possible that faults in firmware settings may be contributing to this progress bar repeatedly appearing, and you should first try to reset the computer's SMC and PRAM to see if it clears the problem.

Another possibility could be faults in how the firmware itself is being loaded, which could be especially true if this behavior is coupled with system freezes, hangs, kernel panics, or other crashes. If this is the case, then first check the system by inserting the grey installation DVD that came with your system and holding the "D" key at boot. This will then launch the hardware diagnostics test suite for your system, which should indicate if there is a problem with one or more components. More information on running the diagnostics tests can be found in this Apple knowledgebase article.

If for some reason you are not able to get past the progress bar and the system either sits at a black screen or shuts off, try restoring the computer's firmware to the factory default version. To do this, you will need to make a firmware restoration CD (using another Mac if yours is not bootable) and use it to reset the system's firmware. The procedure to do this can be found in this knowledgebase article, and while the article claims the firmware restoration software is available at the Apple Support downloads page, Apple has changed their downloads page so you will have to search for it using the term "Firmware Restore". Be sure the firmware you choose matches your computer model (ie, MacBook 5,2) which you can find in the "Hardware" section of the System Profiler utility.



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Topher has been an avid Mac user for the past 15 years, and has been a contributing author to MacFixIt since Spring 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.
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by sciontcya October 30, 2009 5:59 PM PDT
This now happens in safe boot mode.
It's good.
Why? because safe boot does a lot of things, and people always think it's hung.
Good change, IMHO.
Reply to this comment
by tkessler October 30, 2009 6:26 PM PDT
Yeah, that is a better indicator that the system is doing something "different" than the normal boot process.
by October 30, 2009 7:20 PM PDT
I had this appear when I was trying to re-install my system after I'd had a problem shortly after installing Snow Leopard. I had loaned my Snow Leopard install disks to my kids in college, and had to face going back to Leopard for a while. I put the original Leopard install CD in the computer and tried it, but either starting from that CD or starting from the hard drive after doing the install from the CD (can't recall which) resulted in this screen, and a failure to boot. The solution was to re-install from the install CD that came with the computer (which I purchased in late 2008, long after Leopard was released).
Reply to this comment
by mark@markburr.com October 31, 2009 1:48 AM PDT
IMO, this is a hard disk corruption issue.

I too have had the same problem (I wrote a huge reply on the apple forums).

If you leave the progress bar long enough the Mac will eventually boot up, and it will tell you that you have no hard disk space left. I knew I had 70+GB's and it told me I had none.

Doing disk checks showed sibling errors which no repair program could fix.

I spent hours and hours on this (and I have been servicing Macs for 20+ yrs) and couldn't fix the issue.

In the end, I resigned to formatting the drive and restoring from my trusty time machine backup :)
It wasn't worth wasting the time to try and fix what I believe was an unfixable disk error.
Reply to this comment
by TimH94595 October 31, 2009 10:29 PM PDT
Are you saying the hard disk is corrupted, or the DATA ON THE DISK is corrupted? There is a great difference between the two! If the disk is corrupted, the defective sectors need to be isolated and taken out of use, otherwise the unit needs to be replaced.
by Gorbag November 1, 2009 5:26 AM PST
I've seen it on occasion - when I thought fsck was running (unsafe shutdown).
Reply to this comment
by electroscribe22 November 1, 2009 6:36 AM PST
I think the progress bar when booting up in Safe Mode or after installing software, or in my case, after a "dirty" shutdown, is a good thing! It beats the heck out of just having a gray screen with the pinwheel going around and around, It's My Mac's way of telling me, "Yeah, I know we have a problem and I am dealing with it."

Cool feature, not a problem.
Reply to this comment
by glennbah November 2, 2009 3:35 PM PST
I also have this occur when depleting my MBP battery, which I do at least once a month if I don't use the battery for some time. I always was under the assumption that data was be written bace to RAM prior to coming back on line.
by bjlevine November 1, 2009 9:16 AM PST
MacBook Pro 5,5 - Anyone know where a Restoration CD image might be found? Can't locate one at the Apple Downloads page. Thanks!
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by limahuli November 1, 2009 11:53 PM PST
Just curious...I had to re-read the opening sentence of this article three times. Does cnet have anyone copy-editing this stuff?
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by WhiteDog November 2, 2009 4:00 PM PST
I agree this is a boon when starting up in Safe mode. For one thing it lets you know when the Safe boot process has begun and you can take your finger off the Shift key. It's definitely an improvement. In other situations it may not give you all the information you require, but it at least indicates there is something unusual going on.
Reply to this comment
by kilauea66 November 2, 2009 4:54 PM PST
Glennbah has it right:

> by glennbah November 2, 2009 3:35 PM PST
> I also have this occur when depleting my MBP battery, which I do at least once a month if I don't use the battery for
> some time. I always was under the assumption that data was be written bace to RAM prior to coming back on line.

Although not well documented, this means that the battery ran down, the contents of memory were saved to the hard drive, and the gray screen and progress bar on startup indicates that the contents of memory are now being restored. You should pick up exactly where you left off when the system was shutdown previously. This option has been around for some time, it's the same as the "hibernate" function in windows. There is a way to force this as default action for sleep, but I don't have the info in front of me, someone else can probably chime in.

Don't always assume the worst! :-)
Reply to this comment
by tridebri November 11, 2009 10:22 PM PST
@kilauea

No, this is not the same as the battery dead > wake up status bar. This is a different issue.
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