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November 6, 2009 7:40 AM PST

Blue screen after installing Parallels Desktop 5.0

by Topher Kessler
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Some Parallels Desktop users who updated to the recently released Desktop 5.0 software have run into a problem where upon trying to boot in Windows the system displays the infamous "blue screen of death." This has been reported to happen when starting installations of Windows XP, but may also happen with other versions of Windows.

This problem has to do with how the program handles multiple CPUs, and according to the Parallels website the quick workaround is to install the Parallels Tools with only one processor enabled for the virtual machine. The following procedure will do this (from this Parallels knowledgebase document):

  1. Shut down your virtual machine if it is started now.
  2. Set virtual machine CPU number to 1 in VM configuration. To do this, open Virtual Machine menu->Configure... and set "1" in "Processors" drop-down.
  3. Start the virtual machine. This time it will boot normally.
  4. Login and wait until Parallels Tools are installed.

After the tools are installed, you can shut down the virtual machine and change the CPU settings to the desired number, and the system should boot normally and be functional again.



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Topher has been an avid Mac user for the past 15 years, and has been a contributing author to MacFixIt since Spring 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.
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by cspgqqt November 6, 2009 8:35 AM PST
This hint comes out too late. I have already erased my XP installation.
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by tkessler November 6, 2009 9:36 AM PST
One thing to keep in mind with virtual machines is you dont have to erase them right away. You can always create a new one to get yourself up and running, and leave the broken one untouched until problems can be addressed. Hopefully you didn't lose too much data.
by cspgqqt November 6, 2009 10:56 AM PST
All my data is stored on the Mac side. so I do not lose any data. Also I have another VM backup on my portable drive. So nothing lost really, just the irritations and time.
by jrbtempe November 6, 2009 9:21 AM PST
Many thanks! I was experiencing this problem on my XP VM and sure enough, your tip cleared it up. Faster than waiting for a reply from Parallels tech support, too! ;-)
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by Hootayah November 6, 2009 10:35 AM PST
My upgrade just freezes. Still waiting for a reply from tech support.
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by cyclesax November 6, 2009 8:31 PM PST
Oh dear! Very useful article but such an amusing slip. It is the Windows infamous blue screen of death, not that of OS X!
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