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November 6, 2009 10:00 AM PST

Multiple copies of Mail messages miff much maligned Mac users

by Joe Aimonetti
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MacFixIt reader "Bob D." sends us an issue with Snow Leopard's Mail where multiple copies of messages are downloaded to a user's inbox. For Bob, this started the day after upgrading to Snow Leopard. Over 300 replies to an Apple Support Discussions thread later, the issue still does not appear to have a permanent solution.

The issue is reported by ASD user "String Bass", who writes:

I installed Snow Leopard yesterday. When I came down this morning I discovered that all of my rogers.com email boxes had 4 copies of each email in each in box. The me.com mailbox did not have this issue. I put them all off-line when it appeared that copy number 5 was starting to download. The box to delete files on the server had ben reinstated for one of the rogers accounts, which had not been set in Leopard. I have used this computer since late May using Leopard without this problem.

The problem seems to persist whether users delete their messages or not, though there does not seem to be a pattern as to when or why the messages download again. The issue seems to be directly related (in most cases, at least) to POP3 accounts and is only present (with the exception of one user on the thread) in Snow Leopard.

ASD user "Ernie Stamper" suggests this workaround for POP3 users:

Those having this problem, please use the Finder to open Home/Library/Mail and locate the file named MessageUidsAlreadyDownloaded3. Use Get Info to see when this file was last updated -- should be after the last time new messages were downloaded?

Quitting Mail and removing this file, and then relaunching Mail will result in a freshening of the file, if it has become corrupted, but will once more download everything still on the server. But hopefully for the last time.

Some users also found success when excluding the same "MessageUidsAlreadyDownloaded3" file from their Time Machine backups. To do this, navigate to System Preferences > Time Machine and click Options. Click the (+) button in the new window to add a file to exclude from backups. Navigate to username > Library > Mail, select the MessageUidsAlreadyDownloaded3 file, and click "Exclude".

There is still no official fix from Apple, though as we continue to mention, Mac OS X 10.6.2 is fast approaching release and may address this issue. Stay tuned to MacFixIt for a complete breakdown of the update when it is released.


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Joe is a seasoned Mac veteran with years of experience on the platform. He reports on Macs, iPods, iPhones and anything else Apple sells. Before joining CNET, he even worked in Apple's retail stores. He's also a creative professional who knows how to use a Mac to get the job done.
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by chrisdatt November 6, 2009 10:41 AM PST
I had this problem. I fixed by making sure I had a good Time Machine backup. Then I deleted all 5 of my IMAP email accounts. Closed mail, reopened and had zero emails. Then I added each email account again. Once my IMAP email accounts synced with their servers all my emails returned. Emails that were stored locally on my Mac that had been archived were still there, never deleted. Since this fix, I've had no double emails.
Reply to this comment
by rationalreview November 9, 2009 5:32 PM PST
It would be better if Apple just made good software and you didn't have to stand on your head while blinking and wiggling your index finger to get something to just work.
by lkrupp November 6, 2009 11:07 AM PST
All of my email accounts, with the exception of me.com, are POP3. I'm not seeing this issue at all. What's wrong with my 10.6.1 installation?
Reply to this comment
by macistotle November 6, 2009 11:30 AM PST
Sarcasm aside, this issue is, in fact, one of the more commented on issues gracing the Apple forums these days. No, that does not make it universal by any stretch, but it is worth calling attention to, as the commenter below says, sometimes its better to hold off on upgrades until some of the kinks get worked out.
by rhpatrick November 6, 2009 11:21 AM PST
I am in the minority of not upgrading to Snow Leopard; if the expression "if it works don't brek it" has meaning then Leopard 10.5.8 would be all that you need until "every issue" is resolved. I have zero troubles with 10.5 . Deleting all problematic P list files is the first thing to do to see if you have a corrupted file. Next is to install the "Combo updater; not the Delta upgrade: next run a disk utilities check from the DVD of Snow Leopard; and also run permissions; lastly update your "driver software" for your printers/scanners.
Reply to this comment
by manaboutown November 6, 2009 11:55 AM PST
I can't even install the Snow Leopard...I didn't know you had to have an Intel based chip....Is there a way to intall it
in the PowerMac 6.3 that has the Panther installed? Stephen
by manaboutown November 6, 2009 11:53 AM PST
just bought the new Snow Leopard....but my iMac is a PowerMac 6.3 ...I have Mac OSX 10.4.11 installed...question...
can I now install the Snow Leopard if I don't have the Intel chip? and how? Stephen
Reply to this comment
by MacFixIt Joe November 6, 2009 12:09 PM PST
The best you can do is Leopard at this point, but read the tech specs before you buy and make sure your system can handle it.
by macdad614 November 9, 2009 3:31 AM PST
Shoulda read the System Requirements?
by linnsondek November 6, 2009 4:42 PM PST
I have had this problem with one of my POP3 accounts since I upgraded to Snow Leopard. I have 10.6.1. I checked the Home/Library/Mail folder and discovered as well as the MessageUidsAlreadyDownloaded3 file which was recently updated that I also had one called MessageUidsAlreadyDownloaded3.corrupt dated 1/11/2009 which was when I last had the problem. It seemed to happen last time when the POP3 server went off line temporarily. When it came back on line I got multiple copies of the emails.
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by mnfilm November 7, 2009 6:36 PM PST
We've seen this only with Snow Leopard and Exchange 2007 mailboxes, but it's consistent. The phantom duplicate messages cannot be deleted, but can be moved into other mailboxes. Doing a Mailbox->Rebuild appears to delete the phantom dupes in some cases.
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by marikavs November 7, 2009 8:51 PM PST
Hm. More and more like Windows... If I wanted to be a beta-tester I'd sign up to be one. In this case I had to pay! Before I changed to Snow Leopard I didn't have these problems. Now that I've reverted to Leopard I do. Common sense says that shouldn't be - I brought Leopard back to my HD using Disk Utility, erasing the partition (I left BootCamp alone.) Makes no sense.
The Mail hickups was one of the reasons I reverted, and now I've got them in Leopard too!
Reply to this comment
by BrianMarsh November 9, 2009 8:31 AM PST
I've had to resolve mail issues like this with POP accounts since I started doing tech work, back with system 7.5
it is not common generally... there could be an issue with the Mail in snow leopard using a new "MessagesAlreadyDownloaded" file, and the import has an issue, or the old format had slight corruption to it...

surprisingly, I have not had any customers with this issue (yet). Had to deal with a few different ones for Snow Leopard, including a data recovery after the guest account bug showed itself on one system.
I had far more client issues to fix with 10.5 until about 10.5.3
by adam101569 November 9, 2009 11:56 AM PST
It sounds to me like there is something else going on, perhaps with your email accounts themselves, that is exhibiting similar symptoms but is actually a different issue. If you used Disk Utility to erase your Mac partition and then did a fresh install of Leopard then you would have removed the offending SL code. It seems simplistic, but check your email account settings in Mail and on the servers.
by rationalreview November 9, 2009 5:34 PM PST
Windows is usually a general setting that got defaulted to something the general public wanted, this just an example of Apple's terrible beta testing because the programming behind it isn't sufficient.
by dmanasco November 8, 2009 12:58 AM PST
.
Shouldn't the title of this article be:
.
Multiple Mirrors of Mail Messages Miff Much Maligned Mac Mavins ?
.
:)
.
If you're going to go for gratuitous alliteration go for the greatest grandeur !
.
-=-D
.
Reply to this comment
by macdad614 November 9, 2009 3:30 AM PST
Can you not come up with a tenth M word? ;-)
by m-bomb November 9, 2009 2:22 PM PST
By the way "maligned" is misused here. "Maligned" means "spoken badly of", not "suffering from evil". So it should be "Mail.app" that is maligned, not mac users!
by macdad614 November 9, 2009 3:33 AM PST
Does this happen to Mail users who have only one mail account?
Reply to this comment
by BrianMarsh November 9, 2009 8:29 AM PST
it could potentially happen to any "POP" (POP3) account.
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