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September 16, 2008 4:15 PM PDT

BMW upgrades BMW Assist feature with Google Search, Maps

by Antuan Goodwin

google logo(Credit: Google)

BMW has been telling us that the iDrive interface will be upgraded soon. It's even given us a peak at the next generation of vehicles. It looks like BMW owners will be getting a double dose of new cabin tech as BMW has just announced that the BMW Assist feature will be upgraded with a search feature to be powered by search engine giant Google.

In actuality, the Bavarian automaker has also been teasing us with information about its partnership with Google since the 2007 Frankfurt Auto Show, but only recently announced final details of a production implementation.

After enrolling in the BMW Assist Convenience Plan (available at an additional cost of $199 per year), the system will use AT&T's GSM network to connect to Google Search to look up business information such as the names of restaurants, hotels, supermarkets, and public facilities such as schools or city halls. Once found, the driver will be able to navigate to the point of interest or call the business using the system's Bluetooth connectivity. Users will be able to, for example, search for the lowest gas prices in the area or find out what movie is playing at the nearest cinema and display search results on a Google Map.

Essentially what BMW is offering is in-car internet access using a wireless connection and drivers and passengers will also be able to browse the web from the dashboard, albeit at EDGE speeds.

The BMW Assist service will continue to offer its core functions such as remote unlock, automatic collision notification, and location of stolen vehicles. The system will be available on 2009 model year BMW models, as an option on 1 and 3 Series models (except for the X3, which gets no Google love) and standard on 5, 6, and 7 Series models.

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by skillingssucks September 16, 2008 7:34 PM PDT
Wow, Edge speeds. Sounds so 20th century.
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by anonyms October 28, 2008 11:02 PM PDT
I've used BMW Assist twice. Horrible service. The dispatchers repeatedly provided faulty information to drivers (no matter how many times I repeated the information and asked them to repeat it back to me to make sure they had the correct information), of the two times I used the service, one of the drivers was outright condescending and sexist in his attitude, and the service providers themselves were not even sufficiently equipped to deal with a flat tire (i.e. they brought no air to top up or fill a spare tire that may have been sitting in the trunk for months or even years). I would DEFINITELY NOT recommend purchasing the service. AAA is better than this.

BMW Assist farms out the real work of the program to a company one of the dispatchers called GE Money. Given the fact that those dispatchers are probably being paid $3.99 an hour, I imagine she got that name mixed up with maybe the manufacturer of something they were using to monitor or make calls or she just got it confused with the actual name of the company contracted to do the actual "assistance" of the 'Assist'. At any length, the people sent out to do this job on both occasions were incompetent and one of the guys had such poor vision, it's amazing he was even able to drive his vehicle over to where mine was. Horrible experience all around. I would STRONGLY URGE you, if you are considering BMW Assist, to use something else.
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