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September 21, 2009 2:56 PM PDT

Chrysler ditching paper manuals, going digital

by Antuan Goodwin
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The new digital owners guide pictured with the old paper manuals.

The new digital owners guide pictured with the old paper manuals

(Credit: Chrysler Group LLC)

As cars become more complex, the accompanying user manuals have become proportionally thicker. These days, your average luxury sedan or SUV will often come with a vehicle manual, a navigation manual, separate safety systems manuals and pamphlets, and--in the case of hybrids--a final manual to explain how the powertrain works. That's a good deal of paper that will most likely only be referenced once or twice (if at all).

For its 2010 model Chrysler, Jeep, and, Dodge vehicles, Chrysler Group LLC will be ditching the bulk of its paper manuals and replacing them with digital DVD manuals. The automaker will be the first to do so. According to Chryler's press release:

"The DVD includes the owners' manual, vehicle and tire warranty information, navigation and entertainment system guides, as well as information on 24-hour towing assistance. Video tutorials also are available for commonly used features, such as folding down a Jeep Wrangler soft-top, operating the video entertainment system and setting electronic speed control. In addition, owners may search by topic rather than sifting through a 500-page book."

"The printed user guide includes photos and diagrams allowing customers to quickly find assistance for emergency situations, such as changing tires, jump-starting a battery or assessing warning lights. The printed guide also covers basic operating procedures for temperature control, windshield wipers, seat adjustment and navigation systems."

Luddites and your grandparents can request a traditional printed manual by contacting their dealer or calling customer service. The switch will save 930 tons of paper, the equivalent of 20,000 trees, on an annual basis and save about 4 pounds of paper per vehicle.

So, loyal readers, what do you think about the jump to digital manuals? Is this something you'd like to see more automakers emulate?

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by wizwaz3 September 21, 2009 4:07 PM PDT
I think it's a wonderful idea. Especially in this era of 'Green is Good'. It's a step in the right direction. I would like to see more auto manufacturers do this.
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by commenthound September 21, 2009 9:07 PM PDT
Great idea if you own a DVD player or computer. If you don't (and I know many that do not) you can make millions in court arguing that you were unable to read the safety portion of the manuals and had an accident. I think offering a DVD option or a player in the car would be a way around this issue. Otherwise, get ready to be sued!
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by knivestv September 22, 2009 1:16 AM PDT
Cool, so when something goes wrong with the car (tyre pop, broken headlight) and I need to reference the manual for info on how to fix it, all I will have in my possession is a plastic disc.

Awesome..... NOT.
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by antuan.goodwin September 22, 2009 12:22 PM PDT
The vehicles will still include a small printed guide, it just won't be 400-pages long.

"The printed user guide includes photos and diagrams allowing customers to quickly find assistance for emergency situations, such as changing tires, jump-starting a battery or assessing warning lights. The printed guide also covers basic operating procedures for temperature control, windshield wipers, seat adjustment and navigation systems."
by renynzea September 22, 2009 6:33 AM PDT
I think those of you decrying the idea are missing the point. The article said there will be a printed user's guide with emergency information in it. Sounds like they are just moving the non-critical stuff to DVD (e.g. how to change the alarm from a honk to silent). Which makes sense.
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by shmody September 22, 2009 3:53 PM PDT
As long as I can print it out or ask for a printed version, I like it. The time you are actually going to have to open it up is likely to be when you've got no other choice, i.e. there's not another living soul around for miles...and it's getting dark...

Now...consider and augmented reality tour of the vehicle using the DVD-Manual...hmmm...

--S
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by jw55 September 23, 2009 4:54 PM PDT
Isn't this like the on-line user manuals which are now provided for computers which are inaccessible if you are actually having computer problems?
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