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April 6, 2009 1:34 PM PDT

Why the Palm Pre must launch at $149

by David Carnoy
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Ever since Palm trotted out the Pre at CES in January there's been a lot of speculation over what price tag Sprint would slap on its smartphone savior when it finally came out this spring. Initial reports pegged the Pre at $399. But that high price was quickly downplayed as a nonsubsidized, sans contract version. As we wait for official pricing--an announcement could come any day--the pundits seem to have settled on the $199 to $299 range as the likely number. But I'm here to tell you Sprint has to do better. It has to break $199 and preferably hit $149.

Obviously, when it comes to the Pre, Sprint's big problem is the iPhone, which is due for another upgrade in June. The base iPhone is currently $199 and an even cheaper entry-level model may be on the way. At the same time, you've got T-Mobile's $179 G1 with Android and RIM bringing out sexier, more consumer-friendly BlackBerrys.

Sprint's service plans for the Pre appear to be very similar to those of the iPhone, which means it's highly likely Sprint will release the Pre at $199 ($299 would be suicide). Sprint has already announced that individual Pre plans will come in three flavors: you'll pay $69.99 per month for 450 minutes, $89.99 per month for 900 minutes, or $99.99 per month for unlimited talk, with each plan including unlimited data. Meanwhile, the iPhone's base plan currently starts at $69.99 with 450 minutes and unlimited data. AT&T's 900-minute plan goes for $89.99. Where you save with Sprint is if you go with the unlimited plan, which currently costs $30 more with AT&T. (None of these prices includes taxes, of course).

Personally, that doesn't sound all that enticing. As I wrote recently, I'm a Sprint customer who owns a Windows Mobile phone (the Mogul) and has a two-year contract that expires in June. I should also point out that my current service plan (with unlimited data) is about $15 less than what a new plan with the Pre would cost me.

Call me crazy, but I actually like Sprint and would prefer not to switch because I think it's a better carrier than people give it credit for (and there's no great love out there for AT&T). I also appreciate that I don't have to worry--at least not yet--about restrictions on tethering (using my Mogul as a modem) or streaming my Slingbox to the phone using Sprint's 3G (and soon 4G) network.

But facts are facts and numbers are numbers. Why would I buy a first-gen Pre over a third-gen iPhone with a huge, mature App Store if their prices and cost of ownership were identical outside the "unlimited" plan? I don't hate AT&T that much (my wife actually has a BlackBerry Curve from AT&T) and while I've been a loyal Sprint subscriber for more than 10 years, I'm not that loyal.

Nobody is. Which is why Sprint will get some switchers during the period (through 2009) that it has an exclusive on the Pre. There are still hardcore Palm fans out there and lots of iPhone haters. But at $199, I don't think you're looking at game-changing numbers, especially if AT&T counters by lowering the price on the 16GB iPhone--or lowering the price for its unlimited plan.

The Pre at $149.99 may not be a game changer for Sprint either. But at least $149.99 gives it a fighting chance.

What do you think?

Hunkered down in New York City, Executive Editor David Carnoy covers the gamut of gadgets and writes his Fully Equipped column, which carries the tag line "The electronics you lust for." He's also the author of "Knife Music," a novel. E-mail David. Follow David on Twitter.
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Add a Comment (Log in or register) Showing 1 of 2 pages (74 Comments)
by jdloveskd April 6, 2009 2:02 PM PDT
Absolutly agree!!! I was so excited about the pre...then my wife got me an ipod touch. Holy cow the app store is amazing. Throw in the auto downloading podcast subscriptions thru itunes and I have been dreaming of a new iphone every since. The only thing is my wife will have to get one also and the subscriptopn fee would be a bit much to swallow. Thought a bout turning my winmo sprint phone into a wifi router and just use the touch we'll see.
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by FearNo1 April 6, 2009 2:34 PM PDT
Meh...the app store is OK. But you will soon realize that most apps are one of the following: 1. similar to other apps, 2. dumb gimmicks (iFart), 3. gimped by at+t/apple (skype, possibly slingplayer). Besides at+t's service has to greatly improve. There have been many reports of dropped calls on iphone.
by quixel1 April 7, 2009 3:39 AM PDT
The price for the Pre service includes unlimited text hich ATT's plan does not and costs I believe another $15-20 on top of the $69.99 rate.The writer also did not read between the lines when Sprint has talked about the plans.They have made it clear that you can use your current cheaper plan if it has some sort of internet package so he has a $15 a month cheaper plan currently and will be abe to keep it. In the long run he is saving $30 a month over ATT's plan with text making his savings $720 PLUS TAXES by keeping SPRINT. Give me Sprint anyday with those kinds of savings even at $299 even a little kid would see that you save over $600 more still.
by mdri917 April 7, 2009 6:38 AM PDT
I have to agree that the iphone is not worth switching to AT&T. I used to have AT&T and the the bar would go down resulting in dropped calls repeatedly. I have been with Sprint close to 4 years and have been happy with their plan. Hearing that AT&T still has problems with dropped calls makes me think why bother? The only competition to me would be the Blackberry Storm with Verizon. Their service is reputable but a lot more expensive. I'm waiting anxiously for the Pre release date!
by gftdpnut April 7, 2009 7:08 AM PDT
I've got to agree. I received my Ipod Touch roughly around the same time as the Pre announcement, and its done a lot to ease my anti-Apple sentiments. It does everything i need it to amazingly well, and whatever isnt pre-loaded i can find in the app-store. The only things stopping me from walking away from sprint are the impending Pre release, and the price of the phone plan i would need. So, as long as the Pre is $199 or less (the same i would pay for an iPhone) - and it doesn't completely suck - i'm probably going to stick w/ sprint.
Sprint and Palm should be very careful though, there are a lot of people who aren't as patient as me. The longer they delay the release = the more customers they risk losing.
by gigs727 April 7, 2009 3:01 PM PDT
I have been a Sprint customer for over 10 years and have been very happy with their service overall. Sometimes customer service wasn't all that knowledgeable, but I just figured that they couldn't keep up with how fast things were changing. I did find an 800 number that went straight to a treo guru and that was the best. - I was given an iPhone for Christmas and switched to ATT. Boy did I feel ripped off. The plan I chose which was similar to Sprint was outrageous. And the family plan would have cost me $600 more per year with ATT. When the pre announcement was made, I returned the iPhone (within 30 days) and went back to my treo and Sprint. The iPhone was very cool, but I'm banking on the pre and am loyal to Sprint.
by yoyotommy April 6, 2009 2:06 PM PDT
iPhone's service plans to not include texting. The above mentioned Sprint plans include unlimited text, gps, Sprint TV... etc. The iPhone plans are at least $20.00 more expensive than Sprint's plans... anyway you cut it.
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by LargeInTheMargin April 6, 2009 10:57 PM PDT
Not only does Sprint give you unl texting but you also get navigation and TV and music/radio and the NFL and nascar apps are really cool if youre into that... If you want a phone like the pre/iphone AND you want to use everything it can do you pay a lot more with ATT! I am sooo glad Sprint is getting the pre.
by Brent212 April 7, 2009 1:17 PM PDT
Unless it's changed recently, Sprint also starts its nights at 7pm, which is huge for me. Don't know if I could manage to stay under 450 minutes a month if the time between 7 and 9 (AT&T starts at 9, right?) ate away at those minutes.
by pcfish April 7, 2009 10:29 PM PDT
Why embrace the so old school texting thing, there are emails, twitter and facebook. I had put my text app to the very last page.
by mattflaschen April 6, 2009 2:27 PM PDT
Sorry, David, but I fundamentally have to disagree. $149 would be reasonable in a boom time, but given the recession, I think anything equal to or above $146.32 is just not going to work. Palm simply has to launch at exactly $146.31. There are /no/ other options.
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by LargeInTheMargin April 6, 2009 10:52 PM PDT
Oh I totally agree. anything above $146.31 would be suicide.
by make_or_break April 7, 2009 8:04 AM PDT
You two are nuts. The futures analysis clearly shows that the margin-to-demand equate to $147.64. Therefore why on Earth should Sprint leave $1.33 on the table?
by blusky08 April 7, 2009 9:10 AM PDT
Palm can't win this one.
If the price is too high, people will buy an iPhone.
If the price is too low it is tantamount to admitting its inferiority to the iPhone, so people will buy an iPhone.
by electroplid April 7, 2009 9:34 AM PDT
I don't see this as a no-win situation. I'll NEVER get an iPhone and I'm sure I'm not the only one, so I think they are going for a unique market. I've absolutely loved my three Treos (300, 600 & 700p) and I adore my Centro. Palm can do no wrong in my mind, and the Pre is just the sort of style/substance they need to move to the next level.

Plus, I've been with Sprint for 10 years now and I haven't had very many issues either with calls or with service and if it ain't broke...
by sn0wman108 April 6, 2009 2:28 PM PDT
You fail to mention that the unlimited plans for Sprint include unlimited text messaging too. To get unlimited texting with AT&T you have to pay $20 a month which puts your iPhone plan at $20 more a month than a plan for the Pre. Even if the Pre costs $299 ($100 more than the iPhone) you still would save $140 a year over the iPhone with the same plan because you have to pay extra to get unlimited texting with your iPhone plan. Sprint is the cheaper carrier when it comes to monthly plans.
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by lavern April 7, 2009 1:36 PM PDT
50% of the public is not smart enough to figure that out
by blusky08 April 7, 2009 5:30 PM PDT
That's a fine deal IF the coverage is comparable where you live/travel. The greatest phone in the world is worthless without good coverage.
by tbolto02 April 8, 2009 10:03 AM PDT
I've had nothing but good luck with my Sprint phone coverage in my area. Just like with ANY service provider some have better coverage in certain areas then others. Sprint has greatly improved on this and the only time I have any real issues is when I'm in the middle of nowhere but then I still have roaming to cover me if needed. I'm going to seriously look into getting the Pre when it comes out. Looks like a solid contender for the I-phone.
by elite532 April 6, 2009 2:34 PM PDT
Very True snOwman108. That is exactly what i was going to say.
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by Xenovic April 6, 2009 2:42 PM PDT
In addition, take a look at the family plans. If you look at the pricing for the "Simply Everything" family plan vs. AT&T's Family plan with Data for the iPhone, you basically pay the extra $30 per month (plus texting fee) for each iPhone you have.

Get the Simply Everything family from Sprint and you end up with a $169.99 plan with a good number of shared minutes, plus data and unlimited texts all included. Plus, if you add a line its 19.99 and shares all the pluses of the others. Unlike adding an iPhone for $9.99 plus an extra $30 for data...

If you want to save some money, David, get your wife to switch over to Sprint and share a data plan...

(I'm still undecided about the Pre vs. the iPhone--waiting for a good CNet review)
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by varsity90 April 6, 2009 3:36 PM PDT
yeah just so everyone is completley clear on the differences between the plans, the sprint and at&t plans are nowhere near the same. this article fails to mention that the sprint plans for the pre are unlimited EVERYTHING, and then you choose your minutes. at&t has additional charges for text, which is 20 more per month for unlimited. that right ther is $360 more per year if you go with at&t. im not even thinkingof swithching from sprint.
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by bankerdanny April 13, 2009 1:45 PM PDT
Turn -by-turn navigation is another $10/month minimum as well. Tethering adds another $10.
by Eric602 April 6, 2009 4:13 PM PDT
It would be nice for the phone to be released at $149 but Palm is stuck between the proverbial rock & a hard place. Palm is currently struggling as a company and they may only break even if they were to price the phone at $149. They can not afford to do that. It would not surprise me to see the Pre released at $299 after rebates and a new 2 year contract. Unless Sprint is willing to provide a huge subsidy for the Pre (which to this point they haven't been), do not count on the Pre being released at any price below $199. A couple of the decision makers have already been quoted as saying that the Pre is superior to the I-Phone so it would not make sense to price the Pre below their inferior competition. For Palm's sake, I hope they do not follow through with this.
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by djake1234 April 6, 2009 4:54 PM PDT
I agree with Eric. The Pre will not have a subsidized price of less than $299. When was the last Palm phone that Sprint offered for less than $399 at launch (other than the Centro)? The 700p was $649 when it was launched and Sprint offered a subsidized price of $399. Granted, the 700p was a great phone at the time but the Pre is looking great too. I have a feeling that the Sprint & Palm bigwigs think the Pre is so much better than the iPhone that it wouldn't make sense for them to offer it for less than $399 after contract.
by bseaton12 April 7, 2009 4:43 AM PDT
If the two of you are correct and Sprint\Palm decide to take some high minded principled stand about the Pre being a flagship phone and pricing it at anything over $249... They may as well start cleaning their desks out at Palm and Sprint could brace it's self to lose another 1.3 million (if not more) customers this year. Mark my words.

If you think about it, it is not about the Pre it is about WebOs. That is the future of Palm, they want to get WebOs in as many hands as possible. And to do that they have to sell as many Pre' as possible.
by djake1234 April 7, 2009 9:43 AM PDT
I really hope you are right. I was just considering Sprint/Palm's history in pricing their devices. Hopefully competition from Apple & RIM will convince them that they need to keep the price down to get WebOS in as many hands as possible. Unfortunately, I'm afraid they will price the Pre at $300-400 after subsidies which would be a disaster for Palm.
by poosarla April 6, 2009 5:14 PM PDT
I think you make a compelling argument about $50 less in initial price. What would be great is if sprint can shell out a plan that has voice and data and no texting. Right now they have voice, voice+text, Voice+text+data.
There are a lot of us out there who don't text but do email. So a voice+data plan would be ideal and will save us some monthly costs.
At&T does the same thing with iphone, their $69.99 plan includes voice and Data, whereas sprint throws in the texting too, but may be give us $10 bucks off instead of unlimited text.
what do you folks out there think?
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by LargeInTheMargin April 6, 2009 11:07 PM PDT
I recently watched a webcast where execs from Sprint and Palm talked about why Sprint was chosen as the exclusive carrier at launch. They said a big part of it was due Sprint being the only carrier that offered the simplicity of an "everything" plan. Palm wanted customers to be able to use anything on the pre without having to worry - that means data, text, gps, tv, etc. and Sprint has the best value by far.
by stanleyglick April 7, 2009 8:42 AM PDT
Yes, simplicity was the reason behind bundling.
Before the new plans, each seperate option would add another code to your account and eventually make your bill an list of unrecognizable items. By bundling it all together, it allows for a cleaner bill with easier understanding on the customer's part.
The majority of people are using text nowadays and offering a Voice/Data plan only would really only cater to a niche audience.
by April 6, 2009 6:15 PM PDT
I couldnt agree more! I also agree with you on liking sprint! I don't know what the hell everyones problem with them is. I have had them since they bought Nextel and have never had a problem with their service, and their CS is pretty good in my book. Not to mention their Kick A** plans.

As for the Pre, If they don't come out with it soon and within the margin that you said, they might have a real issue attracting subscribers from other carriers.
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by libertyforall1776 April 6, 2009 10:07 PM PDT
The Pre on Sprint NEEDS the Nextel Direct Connect as a standard feature -- THIS would be the killer feature (that iPhone does NOT have)... *hint hint*
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by bseaton12 April 6, 2009 10:26 PM PDT
David, As others have said I think you may want to update the details for the Sprint plans. The unlimited data plans for $69, $89 and $99 all have the following features:

Unlimited data: Web surfing, email, BlackBerry Internet Services (BIS), GPS Navigation, Music Premier, TV Premier, NFL Mobile Live, NASCAR Sprint Cup MobileSM
Unlimited Direct Connect: Direct Connect and Group Connect (for capable phones)
Unlimited messaging: Text, pictures and video
Talk: Unlimited mobile to mobile, night calling and weekends starting at 7 p.m., nationwide long distance and no roaming charges

In contrast to what you said AT&T does not offer all of these features at the same prices. I would say that they do not have a plan that could match Sprint at all. There are also extra cost for having a Blackberry or an iphone. Contrary to popular belief as far as carriers go I think Sprint is hard to beat right now.

I do agree with your assessment on the release price of the Palm Pre. If Sprint/Palm do not hit the right price point it will be certain doom for Palm and a large hit for Sprint.
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by noprobs April 7, 2009 12:22 AM PDT
Fearno1, you couldn't be more wrong. Sure there are plenty of frivolous apps out of the 30,000 apps in the App Store, by there are thousands of extremely useful apps as well. I have downloaded over 150 apps including the likes of SimCity (not the cut-down mobile version on other phones, but the equivalent of the desktop Simcity 3000), many amazing multi-touch enabled music apps like Band and Guitar, freeway webcam apps, weather apps, Epocrates, apps to find the cheapest fuel, Stanza eBook reader, Google Earth etc etc.

All amazing apps that go way beyond anything I ever had for my Windows Mobile phones.

-Mart
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by homercles82 April 7, 2009 6:51 AM PDT
so instead of putting weather.com in y our favorites in Safari you must have an app for weather? Instead of putting a traffic webcam service in your favorites on Safari you must have an app for it? instead of putting a cheap gas finder in yoru favorites you must have an app for that?

If you had to pay for these apps I sure hope they look great.
by cburke82 April 7, 2009 4:17 PM PDT
I have friends with i-phones and I have sprint after all the buzz wore off i realized my sprint phone dose alot of the "COOL" things the i-phone does and then some. Sprint navigation can get you directions and give you turn buy turn gps also can find the cheap gas movies food coffee and so on. plus for the price of the service the i-phone will be way more expensive even if they release the pre at $400(i hope the dont but still...) and if you look at the videos im more than sure the app store for the pre will soon be just as full as apple AND there will pe an emulator for all the old palm apps SO you will be able to use aps like EPOCRATES with one download straight from the box...... All that being said if print really wanted to do damage they should offer the pre as a free phone when customers are migrating from another service THAT would do major damage and they would more than get there money back with the 2 year agreement
by seigex April 7, 2009 2:43 AM PDT
As I've posted on other blogs.... While the price matters.. what is going to be most important is the community that supports it. I owned a Mogul and a Touch from sprint. I found the phones were the best sprint had, but had flaws. The only thing that kept me with the phone was the community support through www.ppcgeeks.com and other sites.

The most important thing that will make or break the phone is the app store. I started www.mojodn.com which for now is just a forum to have a place for people to learn how to program for the pre. While we don't have alot of information as of yet to program, we need to get the discussion going and get the community interested in development.

Please join me at the site and get the forum going while I prepare the actual website for release.

seigex

www.mojodn.com
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by strykernyc April 7, 2009 6:01 AM PDT
I don't care about what price sprint will be selling the Pre, but please Sprint allow me to keep my plan :) $49 unlimited everything and on the best Network hmm no one can top that.

By the way, last night I saw a couple of ads of Sprint advertising their 4G network on New York. let it be true :D and would be cool if Palm would add a 4G chip in their phone :)

If you want new accounts then Sprint need to price the phone at $149 and advertised the phone like the instinct. I don't understand why wasn't the HTC pro and diamond advertised like the instinct??
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by sweaty_taco April 7, 2009 9:17 AM PDT
Yup. I'm with you. I l also have the 450 mins at $39.99 with a data plan of $10. The new monthly subscription fees are just not in my budget. If I have to change it up, then I guess no Pre for me. =^(
by Czech_M8 April 7, 2009 6:54 AM PDT
I agree with you David - the Pre MUST come in under $150. It's not unreasonable to pay a decent fare for decent product. But this is a cut-throat market right now. I also agree with the majority of the comments; if you compare apples to apples (pun intended) then AT&T plans cost WAY more than Sprint plans as is. But Sprint (and others) can sharpen the pencil.

Where I think Sprint could seal the deal and clean house is by making two minor adjustments:
a) Drop the "Everything" plan to $89 MRC and drop other plans $10 each.
- The unlimited plans are the way of the future. Time for Sprint to take the lead and differentiate themselves "NOW" (also pun intended).

b) Make all plans follow in the foot steps of Boost Mobile and make the MRC a "no surprises" plan; roll all taxes and surcharges into the plan price. $89 means $89.00 monthly. Period.
- Setting customer expectations = customer loyalty and happiness for ever. No one likes surprises when they get that bill. No one.

These two small adjustments would make for major game changing in the industry. Sprint could not keep up with customer sign-ups if they did those two things. Guaranteed.
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by homercles82 April 7, 2009 11:36 AM PDT
If they did this I would switch to Sprint.
by JSafro April 7, 2009 7:06 AM PDT
I too am a long time Sprint subscriber who has been generally pleased with the service that I have received. In addition, I have been closely following the Palm Pre, as my contract has recently expired. Dave is right that $299 pricing will be a horrible mistake. Let's not forget that the Touchstone is likely to be sold separately for up to $100 (what a rip). Not to mention accesories like car chargers, cases and ringers and apps may effectively bring the tab up near or above $500.

If Palm wants to ride its current wave of media interest it needs to price the Pre no higher than $199. At that price, the Touchstone should be included too. If the Pre is too expensive or does not perform, there is no question that I will be moving to AT&T to get an iphone. I hope that Palm is listening. I will be thrilled if the Pre works as expected, is affordable, and allows me to stay with Sprint. It all depends what Palm decides to do.

Oh, and hurry up Palm. We're getting impatient. Make us proud!
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by cburke82 April 7, 2009 4:26 PM PDT
just a thought even at the theoretical $500 price with the accessories that you added up you would STILL save money staying with sprint. Go to ATT look up the plan you would need with then it is going to be AT LEAST $20 per month more thats ( $480 over 2 years) so that would mean your pre would be free in a way because you would still have to add the $199 on top of the $480 so.....................PLUS lol the pre WILL be a better phone
by BlitzBoy1120 April 7, 2009 9:55 AM PDT
Agreed. Spring isn't as bad as people say it is. I actually like their service a lot. Well maybe not their customer service, but AT&T doesn't have any better service in my opinion.
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by cardfan1212 April 7, 2009 10:55 AM PDT
The author is such an idiot. AT&T's plans do not include text. Compare apples to apples please.

Unlimited text and data with sprint and also includes Navigation is 99 per month.

Unlimited text and data with AT&T that doesn't include navigation is 149 per month.

Unlimited text and data and verizon navigation for a Storm would be 159 a month.

Tell me again why Sprint needs to lowball the Pre when over the course the year, you'd save all kinds of money with Sprint? The Pre could cost 299 and you'd still save more money easily. In addition the lower plans of Sprint are even cheaper if you go to their SERO site. http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp
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by homercles82 April 7, 2009 11:37 AM PDT
Exactly. This is why my fiance and I did not choose Verizon. They had BB's buy 1 get 1 so we would of saved like $200 up front but paying an extra $30 a month for 24 months was the problem.
by triplearockstar April 7, 2009 11:59 AM PDT
yea but its only available for "new lines" plus id have to randomly make up a CID
by bankerdanny April 13, 2009 1:57 PM PDT
Because people compare the up front out of pocket more than the savings over the term of the contract.

Saving $30 a month on your service is meaningless if you can't afford the $300 tab up front.

The Pre MUST come in below the iPhone in cost. Then the monthly savings is the selling point to offset the initial lack of apps (sorry, emulator mode for the old Palm OS doesn't count) and what will certainly be an inferior music player experience.
by Nerfman April 7, 2009 10:56 AM PDT
You are right on. If Palm and Sprint are going to change their fortunes and make an impact in this market with a first time handselt they need to be agressive.
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About Fully Equipped

Executive Editor David Carnoy has been covering electronics for CNET since 2000, arriving at the company just as "that whole Internet bust thing" happened. Early on, he launched CNET's cell phone coverage, earning him the nickname "Wireless Dave," then moved on to bigger and broader things. Hunkered down in New York City, he oversees CNET's Home and Hardware reviews, which includes all things related to home theater, PC, and digital imaging. Fully Equipped covers the gamut of gadgets and gizmos and, to keep things lively, Carnoy likes to alternate between writing useful, advice-oriented pieces or thought-provoking columns with inflammatory headlines designed to elicit commentary from readers. Fully Equipped is the longest continuously running column on CNET.com.

For older columns, read the Fully Equipped archive (2002-2008).

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