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September 11, 2009 2:20 PM PDT

Is this your Kindle?

by David Carnoy
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(Credit: Sarah Tew/CNET)

On her way back from the airport the other day, our photo editor Sarah found a Kindle in the back seat of a New York City taxi cab. Being the honest person she is, she asked me if there was any way to get it back to the owner.

Well, it's actually not that easy to track down the owner of Kindle, especially if that person has a fairly common first and last name, as the owner of this Kindle does. We actually e-mailed him at the Kindle address that's registered to the device but it doesn't appear that you can get your @kindle.com e-mail unless you have the device.

Addtionally--and rather tragically--the person who bought this Kindle never inputted his personal information into the device. The link to "edit personal info" can be accessed from the "Settings and Device Information" tab when you click the menu button from the Kindle's home screen. On this Kindle, the box is empty.

Lesson 1: If you own and Kindle or another device that allows you to enter your personal info into it, do it, because while a lot of people would just deregister a lost Kindle and make it their own without ever trying to track you down, there are some people who want to return stuff that doesn't belong to them.

Lesson 2: Get a protective case for your device. The naked Kindle Sarah found has a small gash on the front (we're not sure if it got stepped on, sat on, or what) and it really does ruin the reading experience.

Now, we thought of calling Amazon and asking customer service reps for some possible info on the owner, but we've heard that Amazon doesn't like to give out info on Kindle owners. In fact, the New York Times recently wrote a story about how one owner of a lost Kindle pleaded with the company to brick his device so the person who found it couldn't use it. However, Amazon will only deregister the device to prevent your account from being accessed, but it won't keep someone from reregistering it. (The article talks about how there should be some way to authorize use from one owner to the next in the case the device is lost or sold.)

Coincidentally--or not--Ars Technica wrote a very similar story a week earlier. (Good headline I'd like to use someday: "Did the Times rip off the stolen Kindle story?")

But I digress.The purpose of this column isn't about ribbing Amazon or the Times but about taking a shot at finding this Kindle's owner.

Here's a hint. The device's name is "John's Kindle." So, if you're a John who lost your Kindle recently in New York, e-mail me through the link in my bio and we'll see if your last name matches up to the one on the device.

If you're name isn't John, and just want to comment on losing a Kindle, an iPhone, or another device you cherished, feel free to comment. We'd like to hear about your loss whether it has good ending or not.

Hunkered down in New York City, Executive Editor David Carnoy covers the gamut of gadgets and writes his Fully Equipped column, which carries the tag line "The electronics you lust for." He's also the author of "Knife Music," a novel. E-mail David. Follow David on Twitter.
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by margyh September 11, 2009 3:25 PM PDT
If instead of "naming" your Kindle "John's Kindle, you add a phone number, whoever picks it up can call you. i.e. John's Kindle 888-345-6789
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by Firehazel September 11, 2009 5:42 PM PDT
I remember i lost my phone once after i went hiking in Pisgah. I thought i had lost it forever! but 4 months later, i found it in the crack of the back seat of my car! 2 months later, it broke...
by tipoo_ September 11, 2009 5:15 PM PDT
When i saw the picture i thought there was something on my laptop screen, heh.
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by Landmein September 11, 2009 5:30 PM PDT
"If you're name isn't John..."

Come on - let's get a quick grammar check.
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by C433Z September 14, 2009 4:08 PM PDT
Have you ever noticed the use of the word 'and' instead of 'an'? It seems to happen a lot, like in the recent 3rd gen iPod Touch review "a faster processor help to refine AND already excellent product."
by pcraine September 11, 2009 9:36 PM PDT
I started a thread on Amazon's Kindle discussion board linking to this column. Maybe John will check in there and see it.
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by pcraine September 11, 2009 10:56 PM PDT
David Carnoy - If you connect to the Kindle Store, it should display John's first and last name at the top of the screen. ("Hello, John xxxx.")
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by pcraine September 11, 2009 11:07 PM PDT
Oh, I see you have his last name. It pays to read thoroughly, doesn't it?
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by djb_consulting September 12, 2009 3:42 AM PDT
I wrote a "Kindle Survival Guide" blog post a while back to address this exact issue. You can read it here:

http://ereadnow.com/2009/04/kindle-lost-and-found-survival-guide/

Dave
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by riprip67 September 12, 2009 4:38 AM PDT
David - you can at least try to contact Amazon, give them the info off the Kindle, and allow Amazon to contact the owner for you in order to try an reconnect the device with its owner. As noble as you effort here may be, this article seems more like a publicity stunt rather than a true effort to get this lost Kindle back to its rightful owner. Call Amazon first before making assumptions about how Amazon would handle the issue. Your digressions into unrelated issues (i.e. "New York Times recently wrote a story", etc...) doesn't help either. In situations like the one apparently outlined in this N.Y. Times story, the person finding the device wasn't making any effort to find the original owner, but was attempting to keep it for themselves, unlike you, who is trying to get the device back to the person that it belongs too. Call Amazon first, and a least give the company an opportunity to make it right with the original owner before slamming the company for its privacy policy.
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by dcarnoy September 12, 2009 4:58 AM PDT
Someone at Amazon will see this article. If they want to get this Kindle back to its owner, they'll contact me. However, we'll make an effort to contact them before we give up.
by 8oooo September 12, 2009 5:57 AM PDT
Many of us Kindle owners register and deregister our devices frequently so that they can't be used to order books on our credit cards. An e-mail confirmation system as described by the Times would be a royal hassle.
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by LNicoll September 12, 2009 6:05 AM PDT
Someone linked this article to KindleBoards, too, so if John is a member there, hopefully he'll see this. Of course, if he was a KBoards member, he'd have that Kindle dressed up in a skin and cover, and his Kindle would have had a more unusual name than just "John's Kindle." LOL. David, keep us posted if the Kindle gets back to its owner.
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by daffy4u September 12, 2009 9:39 AM PDT
Posted on MobileRead.com.

For my own loss prevention, I have named my Kindles [K1 and K2] with their own gmail and yahoo addresses. I've also used the screen saver hacks to label images with my name, cell phone number and email address.

Everyone should try to make it as easy as possible to have their Kindles returned to them.
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by bufocalvin September 12, 2009 12:54 PM PDT
I appreciate the effort you are making to return the Kindle.

This is a great example of a reason to use the recovery services, like TrackItBack or Stuffbak. For $12.95 (from TIB...that's the one I know better), Sarah would have had a number to call, gotten a reward, John would have gotten the Kindle back...and no personal information would have been exchanged.

Stickers work even if the battery has discharged (which isn't true of the personal information menu option), and don't require any searching of the device.

Rick Broida wrote about Stuffbak on June 11, 2009...on CNET. :) A commenter mentioned TrackItBack on that one.

I hope the rightful owner gets the Kindle back in this case.

Bufo Calvin
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by toastednut--2008 September 14, 2009 4:55 AM PDT
They just talked about someone losing their Kindle on an airplane on yesterday's TWiT. There may be a lead there.
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by rickbroida September 14, 2009 8:27 AM PDT
My sister lost her Kindle on a flight from Detroit to DC. Amazon was pretty unhelpful with recovery efforts. But it just goes to show that you really need to put some ID on your devices!
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by boy444 September 14, 2009 12:30 PM PDT
That was nice of Sarah to want to give the kindle back to the owner. I would totaly be like John here and not put any personal infermation in the info section of the kindle. I never even knew you could do that.
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by martyhowell September 14, 2009 1:52 PM PDT
Its my Kindle, gimme.
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by triangulo1 September 14, 2009 3:01 PM PDT
Next crave weekly giveaway? 1 used kindle...
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About Fully Equipped

Executive Editor David Carnoy has been covering electronics for CNET since 2000, arriving at the company just as "that whole Internet bust thing" happened. Early on, he launched CNET's cell phone coverage, earning him the nickname "Wireless Dave," then moved on to bigger and broader things. Hunkered down in New York City, he oversees CNET's Home and Hardware reviews, which includes all things related to home theater, PC, and digital imaging. Fully Equipped covers the gamut of gadgets and gizmos and, to keep things lively, Carnoy likes to alternate between writing useful, advice-oriented pieces or thought-provoking columns with inflammatory headlines designed to elicit commentary from readers. Fully Equipped is the longest continuously running column on CNET.com.

For older columns, read the Fully Equipped archive (2002-2008).

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