July 3, 2007 12:00 AM PDT

Fix for iPhone syncing problems

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We previously reported on an issue where iTunes fails to properly synchronize contacts with the iPhone, hanging repeatedly at the "Syncing contacts" phase. We've now identified a potential fix for this issue, as it occurs under Mac OS X. Navigate to the directory: ~/Library/Application Support (this is the Library folder inside your user directory folder) and delete the following folders:

iSync
SyncServices

Note that according to Apple, deletion of the SyncServices folder can result in duplicate contacts in Address Book or appointments in iCal and data loss in Address Book or iCal. However, it's the only workaround that has proven successful for some users.

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Topics:: Troubleshooting

Tags:: iphone,; Troubleshooting

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by gregrutter March 22, 2009 6:53 PM PDT: I was having this same problem and even removing those two problems didn't help. What I realized is that there was a notification behind iTunes alerting me that I was changing a significant number of contacts and I had to confirm that I actually wanted to do this. Once I confirmed I was good to go. Might be a fairly easy fix if anyone is having similar problems.; Like this Reply to this comment

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iPhone Atlas helps you navigate the ins and outs of Apple iPhone ownership with how-tos, troubleshooting information, news, reviews, and more. Got a tip? Want to contact us? E-mail iphoneatlas@cnet.com.