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August 6, 2007 12:00 AM PDT

iPhone international data charge warning: Data access can occur involuntarily

by Ben Wilson
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Taking your iPhone overseas can be a costly proposition, and you may not even know that you're racking up a huge data transfer cost until you get your AT&T bill. The problem is a combination of the following two facts:

  • 1. The iPhone is capable of using international data roaming, which is billed at $5/MB in select countries ("DataConnect Global" countries), and nearly $20/MB in other countries (you must activate a per-use international roaming data plan)
  • 2. The iPhone will automatically download data over available data networks without notifying the user for applications like Stocks, Weather, etc and other purposes which we can't yet identify. Even if a user deletes all companies from the Stocks application, and cities from Weather application, data transfer may still take place. (You can check data transfer stats in the in the Usage section of the Settings application.) In other words, even if you have turned off off all options you think could result in data access and don't directly access any data functions, you could still find transfers of several hundred KB on your bill.

So some users who have taken their iPhones overseas and used only voice functionality, or thought they were using only WiFi-based network access are receiving significant bills for international data roaming. There a few ways to obviate these charges:

  • Take the SIM card out of your iPhone. This will allow you to use the device to access WiFi services, but will disallow any EDGE/GPRS based data access, eliminating the potential for unwanted charges. You won't be able to make calls, however.
  • Call AT&T and ask them to temporarily disable EDGE access capabilities on your account while you are traveling. Use this number: 916-843-3685. Unfortunately, we haven't found a way to manually disable EDGE data access on the iPhone.

Feedback? info@iphoneatlas.com.

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Add a Comment (Log in or register) (8 Comments)
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by kirk5 August 6, 2007 12:47 PM PDT
I really wish the iPhone had the feature my Sony Ericsson phone does where you can set in the email application and the RSS reader (the only two apps that would access the internet without user manually asking) whether you want to use the data network while roaming. It wasn't turning Edge off so when I turned the phone on after getting back from a trip, I didn't have to change any settings.
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by sorensen August 6, 2007 7:43 PM PDT
http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp

lists a roaming plan for the iPhone. $24.99/month for 20MB.
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by learner1--2008 August 9, 2007 11:38 PM PDT
This happened to me! I bought the phone on 1 July and left for London on 2 July. Obviously still excited about trying things out. and used Google maps quite a bit. I came back early and left it with my wife for another week in Oxford. Yes, I did get a surprise when the bill came, over $700.00. $380.00 was for data. Luckily AT&T was understanding and let me off the hook for the data charges. Thank you AT&T!

By the way it is buried in the fine print on the AT&T iPhone brochure and contract., but who reads the fine print:.
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by amztselos August 17, 2007 8:08 AM PDT
After a great deal of effort It is possible to have the IPhone Data Plan turned off/temporarily disabled so that you can still make phone calls (with roaming charges) but not incur data charges. Then you can rely on WiFi for data.

It took a long time to get the right person at ATT to figure out how to do this but I did get it done while traveling in Winnipeg, Canada.

You call the International Group at ATT (800) 335-4685. They may tell you that it is impossible to turn off the "data plan" for the IPhone but that is incorrect. You can. I have dealt with two wonderful representatives at ATT Wireless who did this form. They explained that the following should be done.

Have them enter have a SOC code called "NWIX" and then have them go into "Snooper" and remove all GPRS.

This results (at least in Canada) of seeing Rogers Wireless for phone calls but not seeing the "E". I confirmed that I could not download email, etc. so data was blocked until I linked to a WiFi network.
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by Impish September 18, 2007 12:12 PM PDT
AT&T is no longer willing to disable the data plan in any way.

They claim to know all about this web page, and say it is no longer valid: the reps are forbidden to follow the procedure described above after changes were made to their policy.
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by beglad January 10, 2009 6:17 AM PST
I also got caught in Data Roaming charges in my recent trip to London. What remains when you go to settings:general:network:data roaming-off and enable 3G off? Doesn't that stop all connections to the Internet? Do you also have to set Push to Manual?
by matt5617 July 15, 2009 8:45 AM PDT
What if you put your phone on airplane mode until your reach a WiFI spot?
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by vesjr00 February 18, 2010 6:37 AM PST
I am going to London in a few days and that is what I am planning to do....if I leave the airplane mode on I can still JUST turn on the wifi which should not cost me anything right?
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