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Can't restore iPhone: Fixes
Restoring the iPhone is one of the most widely applicable fixes for a variety of issues affecting the device, including problems installing Apple-released software/firmware updates, the unlock slider being stuck, missing calls while locked (sleeping), crashes, and more. In some cases, however, the iPhone refuses to restore, with iTunes providing a cryptic error message and failing. In these cases, there are some simple fixes:
For Mac OS X
Method #1 Delete the following files:
- /System/Library/Extensions/AppleMobileDevice.kext
- /System/Library/PrivateFrameworks/DeviceLink.framework
- /Library/Receipts/AppleMobileDeviceSupport.pkg
then restart your Mac. Next, download iTunes and re-install it.
Method #2 Create a new user account: open the "Accounts" pane of System Preferences, click the padlock and enter your administrator password, then press the " " (plus) button to create the new user. Login as the new user, then connect your iPhone to your Mac and re-attempt the restore with iTunes.
For Windows (various editions)- Select Control Panel from the Start menu
- Select Add/Remove Programs
- Remove Apple Mobile Device Support
- Remove iTunes
- Restart your system
- Download and install iTunes again
Feedback? info@iphoneatlas.com.
