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August 21, 2007 12:00 AM PDT
Fixing iPhone email account issues: Delete then re-establish
Email accounts stored on the iPhone can exhibit a number of strange issues including:
- Refusal to accept incoming mail
- Problems retrieving new mail, with the "Last updated" status message showing an old time
- etc.
In many cases, the fix for these issues is drop-dead simple: delete and re-establish the afflicted account. Tap Settings and then tap Mail. Tap on the problematic acount, then scroll to the bottom and select Delete Account. Go back to the main Mail settings pane and tap Add Account to re-create the account, re-entering your settings. Note that you'll lose any mail downloaded to the iPhone from non-mirrored POP accounts.
We're not sure why exactly mail accounts start exhibiting these issues, or why deleting then re-establishing them alleviates the problems.
Feedback? info@iphoneatlas.com.
Switch to IMAP on the iPhone to solve this problem. Using Gmail as an example, do not create a default POP Gmail account on the iPhone, start out creating an "other" type of email account to get to the IMAP option. For step-by-step instructions, including how to specify a different "from" email address if needed, then read my blog entry at http://slapphappe.wordpress.com/2008/07/27/iphone-mail-this-message-has-not-been-downloaded-from-the-server/.
- by paps9617 January 16, 2010 4:49 PM PST
- This did not fix my problem. I did delete the e-mail address, and tried to put it back in, and I get one of these msgs: SMTP does not support authentication. or the server does not work with SSL.. and it says go back and check the settings. Sence the EM address was deleted, Idon't know how to reset these settings (ssl, and authentication), can anyone help me?
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(4 Comments)tks Paps