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iPhone OS 2.0.2: Fix for Apps Crashing, Not Launching and Missing Music
iPhone OS 2.0.2 is causing a serious issue, in which some third-party applications crash or do not launch, for many users. This problem is generally accompanied by another in which music and other media are erased from the iPhone.
The simplest fix to try: erase one application, then re-download it. Apparently this process can correct DRM issues that occur after the update.
Failing that, the following fix will may for this problem: Connect your iPhone to your computer then select "Restore" in iTunes. When prompted, choose to set up the device as a new phone. You will lose any stored passwords and need to re-transfer any media.
In other cases, you may need to delete the actual update files, then re-download and restore. Delete the update files, located in ~/Library/iTunes/iPhone Software Updates under Mac OS X or C:/documents and settings/[yourusername]/Application Data/Apple Computer/iTunes/iPhone Software in Windows. Next, restore in iTunes as described above.
In other cases, the issue can only be resolved by downgrading to iTunes 7.7.0 for Windows or 7.6.2 for Mac (from 7.7.1) and re-syncing the device. Follow this process:
- Delete all third-party applications from your iPhone
- Disconnect your iPhone and restart it
- Delete iTunes from your system
- Downloaded iTunes (7.6.2 Mac, 7.7.0 Windows)
- Reinstall iTunes
- Connect your iPhone
- Selected the Applications Tab and checked "Sync Applications"
After I had this problem - the second time since this also happened with firmware 2.0.1,
I did is the following:
1. Synchronize the iPhone - including doing a backup.
2. Disconnect the iPhone.
3. Reconnect the iPhone and select "Restore".
4. Restore from the backup (NOT as a new phone).
This will reinstall the apps and data.
If this doesn't work, yes, restore as a new phone and synchronize your data again.
But before doing this, back up your photos to iPhoto and export any data you can from your apps so you don't lose everything.
They are probably defective. Apparently approximately 2% of iPhones are defective.
I'm going to return mine for a new one as soon as I can.
New to this. So frustrated, my first time responding to a forum. On a whim, I called Apple support... I thought I only had 90 days... 2 years with the iPhone. A very nice rep said that you could either select new phone or turn off your anti-virus/firewall and this would fix it. I haven't tried it because I selected new phone. She said it hasn't worked for everyone.
The second problem... crashing apps. After syncing, the 3rd party apps would not load. I deleted 1 and re-downloaded... fixed it. On a whim, I turned off my anti-virus/firewall and synced... fixed the crashing apps. Hope this helps someone.
Second time I just connected to my iTunes and downloaded an app (as described above) and they worked.
This is not only at 2.0.1. One day before this FW upgrade is released I tried to start up any of my 60 apps. Started up, saw the screen and back to the home page of the Iphone again. Not one app "bought" at the App store worked any more.
Next to that, ALL my music was gone. After sync with PC Itunes I saw 9Gb was used for music, video and podcast but they were not to be approached by Ipod.
Tried a restore so emptied my Iphone, after it was empty and clean again Itunes said the last copy was "broken"....Had a clean Iphone and lost EVERYTHING..!!!
Took me the whole evening to get things back, agenda/schedule lost forever. Contacts which were changed (about 200) lost and gone forever....
Danyel
White 16 Gb Iphone 3G
On the one hand the 2.0.x firmware brings a lot of cool functionality (and fun) and on the other hand this has been, easily, the most frustrating and infuriating series of software updates ever released by Apple for any product. I have to say that at this point my feelings about my iPod touch are decidedly mixed. The 2.0.x firmware was released before its time - we are testing beta software that should have been kept behind closed doors, or perhaps offered as an option but clearly noted as "beta" quality. Then the problems wouldn't sting so bad. Apple has really flubbed this up pretty badly IMHO. I really hope that the September update finally brings 2.x up to release quality, but am, admittedly, tending toward skeptical at this point.
2.0.2 didn't fix anything that I can see. Apps still need to be deleted/reinstalled every time a new app is installed, reception no better, keyboard lag still there, crashes, etc.....nothing changed.
Apple programmers seem to be busy doing something to the OS, but there is no evidence that they are actually accomplishing anything other than wasting our time installing updates and frustrating us. LOL.......It's almost like Apple is morphing into Microsoft.
After my latest post, dated August 20, I did not sync with my pc anymore and just restored data (contacts) by Funambol.
This morning I installed three updates and, while updating, the Iphone started up, asking me 5 times my password for Itunes and then finished the updates.
Tried Whoshere, an app from the App store, and after a second or two it stopped, back to the home screen. Tried another application, the same, started up and back to the home screen.
Wanted to know if my worse nightmare came through I started up Ipod to see if my music was still there......NOPE....
This is still with the FW 2.0.1 and tonight will first make a full backup, then update to FW 2.0.2 to see if that helps. If not, I will do a restore and put my latest back up on the Iphone to see if everything is fine then.....
I fear the worst, think I have to restore as a new phone and do all settings again. Hopefully not every two days I have to do this.
Everyone saying Apple is such a fine system, make a bid for my Iphone....!!
Kind regards
Danyel
White 16Gb Iphone 3G
Have been thinking of deleting all my apps again. But halfway decided against it. Have better things to do. Just incredible that this even happens. I just object that you have to go through this ******** to get everything running. Apple should post a fix.
Anyway, I had about given up on the whole thing and decided to wait till a fix would be released.
Then I read one post somewhere which gave me an idea: I downloaded the free song of the week from the iTunes store on my iPhone. And lo en behold, it asked for my password, and downloaded it.
Even more remarkable was that all my music was back and my apps started to work aswell.
So everything works for now. However I have decided to stay away from iTunes and syncing. Just use the appstore directly on my iPhone to download apps or music.
I will wait till Apple posts a new iTunes or a new FW before I plug back in again.
Maybe this trick works with others aswell. Good luck.
Hopefully apple software engineers can pinpoint the problem and post a real fix instead of us trying to find work arounds. As somebody mentioned - seems like apple is turning into the borg :-( .. workaround for this, workaround for that - shades of microsoft. hopefully not ...
http://www.iphoneappratings.com/2008/08/what-to-do-if-your-iphone-apps-wont-launch/
The solution is the Application setting tab in iTunes (at top of window when the iPhone is connected). When an iPhone with 3rd party apps (same may apply to iPod Touch) is plugged into iTunes, iTunes runs a backup of the 3rd party apps. If the "sync" box for applications is unchecked and the sync runs, the apps are removed from your iPhone, although the icons still appear (similar to deleting a program but leaving the shortcut to it). When starting the 3rd party app, it begins to run but then just exits.
The fix for this is to open iTunes, connect the iPhone, go to the Application tab, and ensure the "sync" applications box is checked (along with all the applications under it ). You will need to reload the 3rd party apps, but once the iTunes settings are correct, the problem should not recur.
- by shakirmhamdi September 21, 2009 5:13 AM PDT
- Finally a usefull comment, thanks cnetiphone
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