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August 26, 2008 12:00 AM PDT

iPhone error: "This movie format is not supported"

by Ben Wilson
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A number of users have reported an issue in which movies previously playable movies are suddenly unplayable after an iPhone sofware update.

One user writes:

"I had the same issue with some of my Videos that were converted using Visual Hub. Once I upgraded my iPod Touch to 2.0 they stopped working. I eas confused at first as all of the the ones that still worked were in 4:3 aspect ratio. Anyway after trying many different solutions and settings. I found that if I used ffmpegX instead of Visual Hub to encode I had no problems with any of the resulting my videos-both 16:9 and 4:3 aspect ratio and different frame sizes."

Per the above user's commentary, re-encoding movies may be the most viable fix for this issue. Try using an alternative video encoder or a lower resolution/bitrate.

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by Shibumi1956 August 30, 2008 7:10 AM PDT
I had the same issue but discovered accidentally that removing a few applications allowed the movies to play.
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by mook2420 August 31, 2008 12:04 AM PDT
my previously encoded mp4 files would not play but after chaning the extension to mov they work! No re-encode necessary! Well, at least check first.
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by jeffmatt September 2, 2008 7:40 AM PDT
I think you just need to convert your video to mp4 video, then you can add to iPhone, I found a guide about how to do that, share it here
http://www.top5soft.com/tutorial/how-to-convert-video-dvd-movie-to-iphone-windows.html
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by sundaymicky October 27, 2008 11:32 PM PDT
You should make sure the video is MP4 or H2.64 video for iPod.
You can try DVD to iPhone Converter Suite to rip DVD movie and convert videos in any format to iPhone. It is the fastest converter I have used. Also, the output quality is great.
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