August 28, 2008 12:00 AM PDT
iPhone apps crash on launch (cont.): the fix
We continue to report on an issue under iPhone OS 2.x in which some third-party applications crash or do not launch, for many users. Previous reports indicated that the issue can be eliminated by reducing the number of applications installed on the iPhone. We also noted a separate fix that involves downgrading to an earlier version of iTunes.
We've now discovered a more definitive fix that should, in tandem with reducing the number of applications on the phone, resolve this issue in the majority of cases.
- On the iPhone, select Settings > General > Erase all Content and Settings.
- On a Mac, delete the following support files from the computer:
- /Library/Receipts/AppleMobileDeviceSupport.pkg
- /Library/Receipts/iTunesAccess.pkg
- /Library/Receipts/iTunesX.pkg
- ~/Library/iTunes/Device Support (the entire folder)
- /System/Library/Extensions/AppleMobileDevice.kext
- /System/Library/PrivateFrameworks/DeviceLink.framework
- /System/Library/PrivateFrameworks/MobileDevice.framework
- ~/Library/iTunes/iPhone Software Updates (all contents)
- On a Windows XP PC, delete the files in settings/[yourusername]/Application Data/Apple Computer/iTunes/iPhone Software Updates
- On a Windows Vista PC, delete the files in C:/users/[yourusername]/AppData/Roaming/Apple Computer/iTunes/iPhone Software Updates
- Delete the iTunes application
- Restart the computer
- Install iTunes 7.7 (Windows, Mac)
- When prompted, set the phone up as a new device and restore.
- Test some applications.
Feedback? info@iphoneatlas.com.
:%20the%20fix%20%7C%20iPhone%20Atlas%20-%20CNET%20Reviews&srcUrl=http://reviews.cnet.com/8301-19512_7-10115709-233.html){kind=small}
I found a possible alternate fix for this issue. I had the same experience as many other users, all of sudden all 3rd party apps don't launch anymore (I had never jailbroken my phone). I was not by my usual syncing computer so I had no way to restore or sync to fix the issue. I did try to restart the phone a couple time but that didnt' help.
However, I saw there's a notification on the "app store" app indicating some of my apps have updates. I figured if I freshly install / update a 3rd party app it should be launching correctly.
And so I did, update one of my existing 3rd party app over 3G network. It took a while (as the inconsistent 3G speed), but after it's done. I can successfully launch the updated application (i wasn't be able to launch ANY 3rd party app). And I tried the rest of the apps and they all work.
I am not a software engineer but my guess will be somehow the "launching right" for all 3rd party apps got flipped to "no", as I updated the app, it flipped back to an "yes", and led to all apps launching as usual.
That's my experience and my fix. I am not sure if other users had tried this method. All my apps are working okay so I don't have 2nd chance to test this method again. Please let me know if there are other feedback.
Thanks
Ryo
but that just woprks temporarily. i dont know if my apps are resetted every time i sync with my computer? it seems to bee. first of all, just a few apps wont work, but after brief time, none of the third party apps will work anymore.
i wonder if this is really a bug - or a "feature" ... -.-
i guess theres something wrong with the allowance flag as stated above - or even that this app store / itunes doesnt save your password.
i could also work around this problem with re-activating my computer to itunes as someone will tell later on in this comments ;)
This is the most ridiculous fix I've ever heard of.
The step that reads: "When prompted, set the phone up as a new device and restore."
If you set up as a new device, you're not restoring a previous backup, correct? If that's the case, what are you restoring?
If that is the case, this method needs a warning or disclaimer advising that setting up as a new device will delete all SMS and Call History records for the phone. SMS histories are important to some people.
There are workarounds, I believe, such as a $20 application for Macs that I think lets you transfer SMS and Call History back and forth off the phone; but I'm not sure how well they work.
And the solution is simple and logical: just de-authorize your computer from iTunes (Store->De-authorize computer), authorize it again (Store->Authorize computer) and then sync your iPhone/iPod Touch again. Boom, all apps will be working just fine.
delete the app off the iphone that does not launch...
Sync it again so the app is reinstalled (selecting ALL under the Apps tab or re-checking the app you have removed).
the App generally then works fine.
if the App then fails to work simply delete it in itunes and download it again unless and update is available.
Thee is a syndrome in which no non-built-in app will successfully launch. Once you have this syndrome, your media will fail to show up either (although it is still there in the phone). Also, custom ringtones can be selected, but they do not play any audio. Your proposed solution is not effective for this syndrome.
An equally problematic syndrome is the WHITE APPLE LOGO SCREEN OF DEATH. Great name. Basically, it is a 'That's all folks..." Once you see it, it is all you see again. There is a way to get out of it if your phone has been previously jailbroken. Otherwise, you must erase everything and start over.
The procedure described here is somewhat effective, but you can still experience the LOGO syndrome, particularly if you exceed thirty apps or update/download directly from the store.
While I am writing, remember folks, DO NOT add back your apps alphabetically. Especially if you have the large dictionary program (ADH4), ambiance, and/or aSleep. Add them back from smallest to largest. You will find this MUCH faster. By several hours if you have many apps.
I also recommend turning the phone off and back on BEFORE and AFTER each major install operation (reboot). This is a good idea whether you are installing one program or twenty.
Strangely, after I set up as a new iPhone and then did the restore (which included all of my apps), it didn't work right away. I was in the process of deleting the apps again via iTunes when I decided to cancel as the first one was deleting and then signed out of my iTunes account. For whatever reason, my apps all started working again! I was able to sign in again, install the deleted app and have been sailing along good so far. Fingers crossed!
So still no dice. Still more work to be done.
I was very happy to see someone finally found a solution to this problem. So I decided to give it a try. (i'm using a Intel Mac - Leopard and a iPhone 3G. (deleted the files/folders mentioned - deleted iTunes - rebooted - installed 7.7)
But now iTunes doesn't find my iPhone anymore. It doesn't show up at all. (it is charging however) Tried the iPhone on my notebook, and there it works fine (but is doesn't have my music library on it - so i would realy want to use the mac) - also restarted the mac and iphone a few times, but still it can't be found.
Someone any suggestions?
Does downgrading to iTunes 7.7 resolve the problem definitively?
Razvan Dobres solution worked fine for me and within minutes(!):
"just de-authorize your computer from iTunes (Store->De-authorize computer), authorize it again (Store->Authorize computer) and then sync your iPhone/iPod Touch again. Boom, all apps will be working just fine."
Try this first before investing mach more time in up/downgrading iTunes on your PC and restoring n Gigs!
There's an issue with the install process hanging / not completing properly for many third party apps, and when that happens, other apps will not launch until the installation is "complete."
The best way to do that is install another app.
Deauthorize ---- Reauthorize. Come on people lets try the simple stuff first before getting crazy. Thanks Dude.
I just got this phone and paid out the wazoo. I was getting worried I made a huge mistake.
Thanks again,
Go to App Store from your iPhone.
Download any app you want.
It will ask for your pasword as usual.
Once the app is installed try open the other apps.
That's it!
It worked for me.
Sometimes the simple solution is the best one.
This worked for me - I installed a new app from the App Store (probably what fixed it), and then one more from Cydia (which I'd wanted to download anyway), and next thing I knew all my old programs and games worked again.
THANKS!
After doing that, all my third-party apps started working again. I think ryopang's "third party apps, on/off switch" theory is right.
- by longleaf101 April 13, 2009 8:07 PM PDT
- Should have said that once you download iTunes 7.7 it would not recognize your music files because they had already been upgraded to 8.
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