September 9, 2008 12:00 AM PDT

Where's my iPhone's number?

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Several iPhone 3G users have reported an issue in which their own numbers are not displayed on the devices. Generally, the subscriber's own number is displayed at the top of the contacts list (above the search function). The simple answer to this issue: the number was never properly saved to the iPhone's SIM card.

This problem can be solved in one of three ways:

Insert the SIM card in another phone (such as a Motorola RAZR) that allows you to manipulate SIM card contacts directly and enter your number.
Call AT&T customer support at 1-800-331-0500, explain the issue, and ask them to send you an over-the-air SIM update with your number.
Go to an AT&T store and ask them to program your SIM card appropriately.

Topics:: Troubleshooting

Tags:: iphone,; Troubleshooting

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by Impaler80s September 9, 2008 9:38 AM PDT: Oddly enough it shows in the contacts portion of the phone app, but not in the contacts app on iPhone 2.x.; Like this Reply to this comment


by thumbmaster September 9, 2008 1:10 PM PDT: On my 1st gen iPhone, "My Number" shows up just fine when you access the Contacts from the Phone app. But it does not appear when you access Contacts app directly.; Like this Reply to this comment


by William Robinson September 9, 2008 2:36 PM PDT: Your phone number shows in the Contacts viewed in the Phone App. Launch Phone App, click on Contacts and your number is there. It is not in the Contacts App, and I'm not sure it's meant to be. Entering your mobile number in your own Contact sheet doesn't add it there either.; Like this Reply to this comment


by steameng8 September 10, 2008 8:48 AM PDT: I called AT&T customer support at 1-800-331-0500, and asked them to update my SIM and add my phone #. I was looking for my # in the Contacts APP. The ATT guy sent it and it still did not show up. He said to look in the "Settings" and "Phone" and it was there. I also found it in the Phone "Contacts" at the top.; Like this Reply to this comment


by papjo September 10, 2008 10:48 AM PDT: Just call AT&T and have them send the over the air update. You turn your phone off then on again, takes 5 minutes and you're done. I had to do this as well.; Like this Reply to this comment

by joneskeee November 29, 2008 5:26 PM PST

You can fix this problem without calling AT&T. Go to Settings, General, Reset, Reset Network Settings. Press Reset Network Settings again (red button). iPhone will power off and back on automatically. This will fix the problem.

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by DFWKen February 10, 2009 9:00 PM PST: That didn't work. AT&T couldn't help. After 3+ hours on the phone and on hold, the trouble was escalated to the top level. Tomorrow, Apple is going to work with AT&T about the problem. It has something to do with "Family" plan with two phone numbers on one line or something like that.; Like this

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iPhone Atlas helps you navigate the ins and outs of Apple iPhone ownership with how-tos, troubleshooting information, news, reviews, and more. Got a tip? Want to contact us? E-mail iphoneatlas@cnet.com.