October 7, 2008 12:00 AM PDT

iPhone, iPod touch Sync Problems: a Simple Fix

We previously reported problems syncing iPhones after updating to iTunes 8.0.1. The most common error message is as follows: "an unknown error 13014." Users reported similar issues with the iPod touch. In some cases, simply restarting the host computer and restarting the iPhone can resolve this issue. In other cases, this procedure is unsuccessful.

A simpler fix that has worked for many users is as follows: Quit iTunes on the host computer, then turn off the device (iPhone or iPod touch) and reconnect it to the host system.

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Topics:: Troubleshooting

Tags:: iphone,; iTunes,; sync

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iPhone Atlas helps you navigate the ins and outs of Apple iPhone ownership with how-tos, troubleshooting information, news, reviews, and more. Got a tip? Want to contact us? E-mail iphoneatlas@cnet.com.