October 7, 2008 12:00 AM PDT

iPhone, iPod touch Sync Problems: a Simple Fix

Font size
Print
E-mail
Share
1 comment

We previously reported problems syncing iPhones after updating to iTunes 8.0.1. The most common error message is as follows: "an unknown error 13014." Users reported similar issues with the iPod touch. In some cases, simply restarting the host computer and restarting the iPhone can resolve this issue. In other cases, this procedure is unsuccessful.

A simpler fix that has worked for many users is as follows: Quit iTunes on the host computer, then turn off the device (iPhone or iPod touch) and reconnect it to the host system.

Feedback? http://www.iphoneatlas.com/contact.

Topics:: Troubleshooting

Tags:: iphone,; iTunes,; sync

Share:: Digg; Del.icio.us; Reddit; Facebook; Twitter

Recent posts from iPhone Atlas: TomTom for iPhone version 1.3 gets new features, traffic charge; PayPal 2.0: Send cash by bumping iPhones; Four awesome alarm clock apps; App update: Rhapsody for iPhone to allow caching; Street Fighter IV hits the iPhone; Typing time savers--David's iPhone tip of the week; Adult content: Risque iPhone apps; A clipboard manager and 2D fighting at its best: iPhone apps of the week

Add a Comment (Log in or register)


by nate3w February 20, 2010 6:19 PM PST: hey my ipod wont sync it says "This Ipod cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install itunes again."

Does anyone know how i can solve this problem? If you do feel free to send me a comment and it will be well appreciated.

Thanks; Like this Reply to this comment

Search iPhone Atlas

About iPhone Atlas

iPhone Atlas helps you navigate the ins and outs of Apple iPhone ownership with how-tos, troubleshooting information, news, reviews, and more. Got a tip? Want to contact us? E-mail iphoneatlas@cnet.com.