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April 14, 2009 4:49 PM PDT

iPhone Wi-Fi failures caused by battery heat?

by David Martin

iPhone Atlas has already covered a number of complaints from iPhone users about iPhone OS 2.2.1.

Frequently, faulty Wi-Fi connections were the source of these complaints. Recently, that problem has resurfaced, and one user is linking the Wi-Fi problems to heat generated by the iPhone and its battery.

A discussion in the Apple forum describes a problem in which some iPhones are randomly dropping Wi-Fi signals, then failing to reconnect to any network for a period of time.

Many people think that the problem is caused by the iPhone overheating, and some go so far as to place their iPhone into a refrigerator to speed up the cooling process. (We don't suggest that you do the same; refrigerating your iPhone could cause water damage and void your warranty.) We recommend letting the iPhone cool at room temperature for 30 to 60 minutes, or until cool to the touch.

Apple Discussions user ScottieWil goes a step further and actually opened his iPhone to apply a nitrogen stick directly to the relevant chip. His Wi-Fi immediately returned to working order. ScottieWil researched the problem further and said in one of his posts:

I have now found the common factor in my Wi-Fi working and not working...its charge level of the battery. If the cell is under 50 percent, Wi-Fi just works...if it's above, it has problems. If the charge level is 90 percent or more, and I try to use Wi-Fi, the phone can reboot with(out) warning.

This, as I said before, may be the cell not being able to provide the current demand of the phone.

He also suggested that the iPhone's battery is very sensitive to temperature, which explains why Wi-Fi would work temporarily when the phone was cool, but not later, after the phone heated up.

Due to the varied nature of Wi-Fi problems reported, we suggest that you follow some of the troubleshooting tips we wrote about previously here and here before contacting AppleCare.

If the tips above fail to resolve the problem, some people on the same discussion thread are reporting that AppleCare is replacing iPhones experiencing this heating problem. However, Apple is doing so only after the iPhone is examined at a local Apple store.

If you or someone you know has experienced this problem, let us know in the comments.

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Add a Comment (Log in or register) Showing 1 of 2 pages (35 Comments)
by SCSNSE April 14, 2009 5:50 PM PDT
Hmm... I have a 1st Generation 8GB model that does this after about 2 hours of continuous browsing over Wifi (when I'm extremely bored). It refuses to reconnect so I either have to turn Wifi off then on, or do a reset (holding the home and lock buttons at the same time) to get it to work if the previous option doesn't. It doesn't really get hot on the outside enough to really notice. I don't believe its as common for me as it sounds with these people, though.
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by SNOOP_ROCA April 14, 2009 6:21 PM PDT
I'm looking into my crystal ball........I see a bunch of fanboys going to this article and having an argument with each other because they have no lives......
Reply to this comment
by Shaun822 April 15, 2009 7:45 AM PDT
Really, my crystal ball sees the same thing.
by patrick_i April 14, 2009 6:46 PM PDT
@SNOOP_ROCA "I'm looking into my crystal ball........I see a bunch of fanboys going to this article and having an argument with each other because they have no lives......"

I see a loser reading this article and making a comment on fanboys because they are less depressing than he is.
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by patrick_i April 14, 2009 6:50 PM PDT
Hmmm do these guys think we live in a physics vacuum where a 3.5" LCD, Cellular radio transmitter, Wi-Fi, etc. don't use power or generate heat from use?

You guys have either been watching too much Sci-Fi channel or think video games are actually a lot like real life.
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by AdamB5000 April 15, 2009 8:42 AM PDT
I don't think that's the argument. The bigger issue is people expect their device to work as advertised. They don't expect their expensive phone to drop wifi signals after some battery heat. You don't need a physics vacuum to get proper wifi signals from a smallish device.
by sosowhat April 14, 2009 7:37 PM PDT
I thought if it was Apple it was perfect. I will not buy one now.
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by ikramerica--2008 April 14, 2009 8:15 PM PDT
It's not the battery. It's the networking chip. These are routinely the hottest chips inside laptops because they don't get adequate cooling. The are also some of the hottest chips in older computers before they thought of putting little heatsinks on them. And the logic is backward on the battery, as obviously he means below 90%, not above, and a draining/overworking battery may be the contributing factor to making the network chip work harder, but I highly doubt the battery itself is causing the wifi drops.
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by whycali April 15, 2009 6:16 AM PDT
I had a problem with my Iphone 3g wifi connecting to my home network...after I installed Windows 7 Beta to one of my network pc's. Turn off Windows 7 computer wifi restored. Bet I am not the only one.
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by viper396 April 15, 2009 10:05 AM PDT
How pathetic can an Apple fanboys get? Going so far as to try to blame Windows 7 for your iPhone problem borders on complete absurdity. Moron.
by ikramerica--2008 April 15, 2009 10:28 AM PDT
Excuse me, but rogue machines can and do cause wifi interference, even when not broadcasting their own networks. I've seen this time and time again in the coffee shop I frequent. Everything is working fine, all of a sudden one person enters, opens their computer, and everyone has wifi troubles all of a sudden. And yes, it's always a Windows machine creating this. Both Windows and Macs go all wonky when it happens. It either requires a resetting of the wifi device or closing the offending laptop to resolve the issue.
by whycali April 15, 2009 9:33 PM PDT
Wiper396, I am sorry you think I am an apple "fanboy" but I am pretty sure I would qualify as a "fanman" since my first apple experience was on an apple 2e in 1985. However, I can say that was my last previous apple experience before the Ipod shuffle my girlfriend got me for my birthday last year fried the motherboard on my gateway laptop. Anyhow, my report here was simply to inform there is more than one way to screw up wifi. The irony here is that the windows 7 computer also zapped my wifi connectivity on my t-mobile dash running windows mobile 6.1 so, in summary, thanks for your knee jerk reaction and come back when you are done having your chromosomes counted. irkamerica--2008, I had no idea that sort of thing was actually more widespread than just some new ultra modern windows 7 safety feature, and what the heck are you doing frequenting a coffee shop when mcdonalds has wifi?
by rich12313 April 15, 2009 6:48 AM PDT
i know quite a few people with this issue. They have all gone to the apple store in the mall and gotten a replacement quick and easy.
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by ballmerisanape April 15, 2009 7:03 AM PDT
If you cover the antenna with your hand for a minute or two... your signal drops.
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by Vegaman_Dan April 15, 2009 8:38 AM PDT
I can attest that this happens with the Touch as well. I have a 32Gb unit and it connects to wifi decently, but if that signal is weak or at the fringe, the unit will keep trying to reconnect even while idle and not actively doing anything. The unit gets very warm- nearly uncomfortable to the touch. If I am in an area with such a variable signal, it's better to turn wifi off entirely and not use it until you need it.

I like to leave it on for known sites that I come into range for and it will auto connect, fetch my mail, etc. If i'm in a fringe area, it's a real battery killer.... but a very nice hand warmer on cold days. :)
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by ikramerica--2008 April 15, 2009 10:31 AM PDT
This happens on Mac and Windows laptops as well. I think what people are finding out is that the first widespread, consumer mini-wifi enabled device has the same wifi issues that every other wifi device has. But because it's an iPhone, it's supposed to be somehow immune to this?

Constantly seeking a signal is a huge power drain, as is competing for signal with many other machines, and it heats up your components and draws a lot of power. It's a problem with the wifi standard and the chips designed to access it.
by anilsudh April 15, 2009 8:54 AM PDT
Among all the discussions on apple.com this was the only one worthy of cnet's attention.
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by viper396 April 15, 2009 10:10 AM PDT
Did you really expect anything less for CNET? When it comes to CNET you can forget about unbiased tech news reporting. They either make up the news or they throw as much negative spin or controvery into the subject as they can.
by David_W_Martin April 15, 2009 1:09 PM PDT
Hello Anilsudh:

I appreciate your comment and feedback. I attempt to cover as much as I can, but I do miss a few things every once in a while. If you have a topic that I missed or you think is worth CNET or myself looking into please see this post:

http://reviews.cnet.com/8301-19512_7-10218122-233.html

That post details how you can submit news, tips and other information to myself and others at iPhone Atlas.

Regards,

David Martin
by whycali April 15, 2009 9:40 PM PDT
Seriously anilsudh it is David's job to pick up on something of interest from a very narrow field of stories and write something interesting to at least his editor so that he can keep his job, I am certain he wants to know what the people care about. Wiper396, also seriously get those chromosomes counted immediately.
by BetterthanurX April 15, 2009 9:11 AM PDT
Weird. I don't seem to have this issue, i recently made an hour long Skype call over WiFi and didn't experience any issue whatsoever. The phone did get hot but it still kept working. Then again my phone is using a 2.2 baseband as opposed to that of 2.2.1
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by Neumenon April 15, 2009 10:11 AM PDT
If one spends their life browsing the internet on their IPhone using wifi, enough for it to heat up in the manner described

well,

they is kinda silly dumbyheads
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by gjl229 April 15, 2009 10:24 AM PDT
How I love the scent of roasting troll flesh ....

Now - back to the work for which I get paid.
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by MAGRS5 April 15, 2009 3:03 PM PDT
Hmmm... I have been having WiFi problems with my original iPhone. But it doesn't seem hot. I think it might just be my crappy router...
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by surfman96 April 15, 2009 4:40 PM PDT
My wifi worked for a 2-3 months and hasn't worked at all for the last 3 months. I'll try the steps you recommend and report what happens.
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by surfman96 April 15, 2009 5:02 PM PDT
didn't work.. btw I'm at ATT version 2.1 modem 02.11.07
by boy444 April 16, 2009 11:52 AM PDT
So I'm not the only one that oesn' have wi-fi. IS that because apple is so dumb that they can't update there softwhere to , oh this may scare kids so mom grabs to kids and run"2.2.2" not 2.2.1. Ok maeby it's 2.2.3. I never had wi-fi issues untill tee days ago. So I have to blame this one on apple. They are gonna fix this or I'll complaine . IN fact I'll do that right now.
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by marwwin April 28, 2009 7:33 PM PDT
Hi, I am one of the first iPhone (2G) users who had to unlock their phone to be able using it in Australia. Still running the 1.4 version and was thinking of updating it to 2.2.1 but if I see now some ppl experience difficulties with WiFi, I am not sure if it is worth updating it? Are there any other problems known with this software version?

What do you think guys?

Cheers
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by angrysmoker April 28, 2009 9:50 PM PDT
My old, dented, first gen iphone worked great for a year and a half till it had a little short. Out of warranty, so i bought a 3G this past Friday(4/24), by Monday (4/27) I experienced this problem. Did all the troubleshoots, restored, blah blah blah. Turning the wifi on and off on the phone seems to help it "see" my network and connect, but it just drops it again after a few mins. Going to "genius" bar this 4/29 for a replacement, but I'm always going to wonder if this problem is going to occur again every few days, or a week from then, or just a few hours out of the box.
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by Jeremy2010 May 26, 2009 9:29 PM PDT
hey all! I recently installed a wifi transmitter at home. using speedtest, by ookla, (speedtest.net), i was getting great bandwidth.... once getting 6.2MB/s download speed and 433K/s upload speed. However, just after that blazing test, my wifi dropped and this seems permanent; I have waited, restarted, reinstalled to backup, and as new phone. My wifi option in settings is greyed out. I have the feeling that the circuit is burned out.... any comments on this issue would be appreciated. from infrequent free wifi to full wifi to no wifi.... :( when are those new iPhones out again?!
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iPhone Atlas helps you navigate the ins and outs of Apple iPhone ownership with how-tos, troubleshooting information, news, reviews, and more. Got a tip? Want to contact us? E-mail iphoneatlas@cnet.com.

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