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June 19, 2009 7:44 AM PDT

Apple releases iPhone Configuration Utility 2.0

by David Martin
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Apple's iPhone Configuration Utility 2.0, released this week, isn't designed as an end-user troubleshooting tool--it's really meant to help enterprise users create configuration profiles for device deployment--but it provides two functions that can be very useful for troubleshooting.

1. It can uninstall applications directly from the host computer, which can be useful for removing stubborn apps that cannot be deleted directly from the iPhone. Some third-party applications can cause systemic issues, which can be resolved through their removal via a host computer.

2. It allows easy access to the iPhone's console log, which shows application and general system errors, successful or failed attempts to connect to networks, and much more. These logs can prove invaluable for pinpointing otherwise elusive issues.

(Credit: David Martin)

Additionally, according to Apple:

Configuration profiles are XML files that contain device security policies, VPN configuration information, Wi-Fi settings, APN settings, Exchange account settings, mail settings, and certificates that permit iPhone and iPod Touch to work with your enterprise systems. For instructions on how to use iPhone Configuration Utility, see the iPhone and iPod Touch Enterprise Deployment Guide, available for downloading at http://www.apple.com/support/iphone/enterprise/

The iPhone Configuration Utility 2.0 is currently available via Software Update or as a direct download for Mac OS X or Windows.

(Credit: David Martin)
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by thosem June 22, 2009 7:22 AM PDT
It's a good thing. I tried out the previous version and it disabled iTunes connectivity to my iPhone, and even recharging of the iPhone using a USB cable to my computer. It did this consistently on two computers, an iMac and a MacBook Pro. There was no uninstaller available but my sysadmin came up with two different Apple bulletins that explained how to remove different pieces of what it had done to my system. But both had to be done in right order to get things back to normal. This was a very serious breech of user friendliness on Apple's part. Not that it was intended for users, but there were no warnings provided about what sorts of problems could arise, though it was freely available on an Apple site. I certainly hope the new version is better, but will avoid tinkering with it, for now!
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