• On GameSpot: So-called 'Halo killer' gets 23 to life
advertisement
July 7, 2009 11:55 AM PDT

iPhone 3GS oleophobic coating wearing off?

by David Martin

According to iLounge and Engadget, a user is complaining that the iPhone 3GS' oleophobic screen is wearing off prematurely.

(Credit: Samsas Traum)

The reports are based off of complaints by a 3GS user, "Samsas Traum", who has shared pictures of the problematic screen on his iPhone 3GS. You can see the original complaints translated from German here and here.

(Credit: Samsas Traum)

According to iLounge: "Traum claims that the localized nature of the damage is likely due to repeat playings of Flick Fishing. While we have yet to see a second report of such extreme wear in such a short time, iLounge editors have found previous products with oleophobic coating--such as sunglasses--to be problematic, with the coating coming off with as little as contact with certain types of water."

While we haven't experienced the use of such products, like those sunglasses, we do know that Apple has specific advice on cleaning your iPhone 3GS (emphasis added):

"Keeping the Outside of iPhone Clean To clean iPhone, unplug all cables and turn off iPhone (press and hold the Sleep/Wake button, and then slide the onscreen slider). Then use a soft, slightly damp, lint-free cloth. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, aerosol sprays, solvents, alcohol, ammonia, or abrasives to clean iPhone. If your iPhone has an oleophobic coating on the screen, simply wipe iPhone's screen with a soft, lint-free cloth to remove oil left by your hands and face. Please note that the ability of this coating to repel oil will diminish over time with normal usage, and that rubbing the screen with an abrasive material will further diminish its effect and may scratch your screen."

That last sentence seems to indicate that the coating does not last forever. But assuming that "Samsas" bought his phone on launch day, two weeks seems like an awfully short lifespan for the coating. We have not experienced problems with this issue on our iPhone 3GS, but that may be due to our immediate use of a screen protector after opening the phone.

If the problem persists and other users report a premature aging of the coating, should Apple offer reapplication of the oleophobic coating or replace the screens? Are you or someone you know experiencing this problem? Let us know in the comments.

Recent posts from iPhone Atlas
Official NASA app and a hovercraft racing game: iPhone apps of the week
Doom, Command & Conquer revived for iPhone
Blackra1n update adds unlock, Mac support
Why is baby crying? This app translates
RoboForm password manager for iPhone faces hurdles
ReelDirector enhances iPhone 3GS video editing
Retrieve iPhone MMS and Visual Voicemail with PhoneView
Blackra1n RC3 unlocks iPhone 3GS
Add a Comment (Log in or register) Showing 1 of 2 pages (39 Comments)
by carguy622 July 7, 2009 12:32 PM PDT
Got my 3GS on release day. I don't have a screen protector. No screen problems thus far. Although I'm probably not as intense a user. It does seem to work though. Fingerprints come off very easily.
Reply to this comment
by bluelight421 July 7, 2009 12:58 PM PDT
I would be willing to bet that if this becomes a large problem for 3GS users, Apple will probably be willing to make right of the situation. I mean lets face it... Apple usually does good for its customers especially if their product is defective. I say lets wait and see if this problem becomes more widespread before we get too crazy!
Reply to this comment
by make_or_break July 7, 2009 1:09 PM PDT
They'll probably need to, else those normally ambulance-chasing, class-action baiting lawyers will be on this like...um...fingerprints on an iPhone.
by The_happy_switcher July 7, 2009 1:08 PM PDT
Probably the same guy who leaves his iPhone in the car and on the dashboard in the Texas sun and wonders why it's hot.
Reply to this comment
by SNOOP_ROCA July 7, 2009 3:02 PM PDT
ROFL
by tcr071 July 7, 2009 4:36 PM PDT
Exactly. The iPhone isn't supposed to be used in hot states like Texas. If you want a 3GS then either move out of Texas or use it only indoors with the air conditioner on. Apple can't be expected to make a phone like every other phone out there that can be used in warm conditions. The iPhone is a premium product. if you want to use the 3GS to make phone calls AND surf the web or play games then please go indoors!
by electroplid July 8, 2009 7:11 AM PDT
Um, as a Texan, I find offense to the idea that the iPhone "isn't supposed to be used" here. What kind of cheap construction would preclude a whole state from using this device? Arizona and New Mexico get way hotter. Anyone who leaves an electronic device in his car and on the dashboard on a hot summer day, I don't care who or where they are, is asking for trouble.

Next you'll be telling Alaskans that they get to cold to have iPhones. Jeez...
by blusky08 July 8, 2009 7:48 AM PDT
It appears from the article that the user is located in Germany, not Texas.
by b_baggins July 8, 2009 8:32 AM PDT
@tcr

A tip for you. The secret to good humor is to base it in fact. The original poster gets it. He's poking fun at incompetent people. You don't get it, because you are trying to say that leaving a phone on a dashboard in a car in direct sunlight is the equivalent of using the device walking down the street. It's a non-sequitur. And that's why your comment wasn't funny, but simply trollish.
by ashwinkn July 7, 2009 3:00 PM PDT
I noticed that the new iPhone screen scratches more easily than the old one. I kept my iPhone in my pocket while I went to the beach and stood by the water, and when I returned to my hotel room, I found my iPhone screen having a scratch, probably from the small amount of sand that managed to get into pocket and case.
Did I scratch the oleophobic coating or the screen itself?
Reply to this comment
by blusky08 July 8, 2009 7:51 AM PDT
The iPhone screen is remarkably resistant to scratching, but sand is probably its biggest enemy. What likely happened is akin to you taking a sharp rock and running across the screen. This was a totally expected result for any mobile device exposed to sand.
by TowerTone July 7, 2009 3:13 PM PDT
My 1st gen iPhone spent two years without a cover and never got a scratch one.
It also cleaned easily with a wipe from a cloth or on my pants.
I haven't noticed a big difference in cleaning my new 3GS.
I would just as soon not have the coating.
Reply to this comment
by tipoo_ July 7, 2009 3:36 PM PDT
They should use such a screen on Macbooks and Imacs, you wouldnt touch it as often so the wearing out would be less of an issue.
Reply to this comment
by Minotauro79 July 7, 2009 3:43 PM PDT
I play that same game and haven't had any issues yet. I have a screen shield I need to go on and put on just to be on the safe side.
Reply to this comment
by Persico06 July 7, 2009 3:53 PM PDT
Poor iphone users. They buy a new iPhone just because they're finally able to copy, cut, paste, mms, and video record, keeping in mind that probably all smartphones have already had all these features, and Apple seems like they're letting down their customers again : """"(
Reply to this comment
by ywkhgqo July 8, 2009 10:06 AM PDT
hahaha
by Dan7637 July 7, 2009 4:24 PM PDT
persico06

you poor idiot , you come on cnet to hate on iPhone users because you are jealous and want an iPhone too but like that moron Lauren from the microsoft ads - youre not cool enough to be a apple person

and it seems like youre just being your normal stupid self :P
Reply to this comment
by Persico06 July 8, 2009 3:57 PM PDT
Dan7637

Why would I hate on an iPhone user, there was a huge convention that basically showed iphone users that they're now able to do the simple things that all smart phones have been doing for YEARS. "youre not cool enough to be a apple person" WOW, you must be 12 because you sound and spell like you are. Keep your iphone and keep downloading your games because that's all it's good for. PS The only feature I think is really cool about the iphone is the compass (seriously) !
by willieds93 July 7, 2009 6:43 PM PDT
Reply tcr071: People that want an iPhone 3GS should move out of Texas if they want an iPhone 3GS? Are you kidding me!? Apple should have conducted more wear/tear tests. I'm by no means a Mac hater- far from it in fact. If people are starting to notice the fingerprint resistant coating wearing down only a few weeks after launch, more field tests should have been done.
Reply to this comment
by Shumdit July 7, 2009 8:41 PM PDT
I think he was being sarcastic. I also think 1 isolated case should not really be enough to concern people at this point. Who knows what the person who had this problem might have cleaned the glass with or if it could be an isolated issue with his phone. It seems there are always two groups that respond to anything Apple: The people who will never concede Apple is as capable as any other company of a mistake or defect, and the people who seem to take pure delight in pushing the other groups buttons about said mistakes/defects.
by merlefisher July 8, 2009 7:30 AM PDT
@ Shumdit

Have to agree with you there... You never know, maybe that guy used a strong cleaning solvent on his iphone screen that wore off the oleophobic coating. One single case of this problem shouldn't be enough to conclude that a whole generation of phones is defective. Its crazy how much attention the iphone gets when someone discovers a 'flaw'. I think it just shows that people realize Apple has done such a good job with the iPhone that they really want to find flaws in it to prove that its still just a phone... and maybe to get famous on iLoung and engadget.
by trssho July 7, 2009 7:44 PM PDT
This article is crap! Some random guy out of over 1,000,000 3GS users reports his screen is wearing. BULL! He has likely worn through a screen protector, and looking for 5 minutes of fame, and posts up some pics. Then a "credible" sight like CNET propagates this nonsense.
Reply to this comment
by The_happy_switcher July 7, 2009 8:02 PM PDT
Exactly. And he's probably shorting Apple stock and doing his best to spread BS.
by SooneratND July 8, 2009 6:12 AM PDT
It is pretty irresponsible of CNET. One unconfirmed report does not a problem make.
by deepen05 July 7, 2009 8:36 PM PDT
the cleaning thing is dumb, because if you use a screen protector, you don't have to worry about damaging the screen while cleaning. I have a screen protector on my iPhone and i can clean it without worrying about rubbing it or touching the actual screen.
Reply to this comment
by calfee03 July 7, 2009 9:51 PM PDT
2 words! SCREEN PROTECTOR!!!!!!!!


Why would anyone not go all out to protect an item with a price tag like the iphone. We may only pay up to $300 w/ contract but it is actually a $700 phone by msrp. Thats just foolish to not put a $1 screen protector on it.
Reply to this comment
by SooneratND July 8, 2009 6:13 AM PDT
Personally, I don't use a screen protector because I like the feel of the new coating better than the protector. it's much smoother. I use a case, but not a screen protector.
by ender21 July 8, 2009 6:48 AM PDT
Are screen protectors also oleophobic? If not, then I'm wiping the protector every 5 minutes like I did with my Touch's screen. Otherwise, it's not too foolish to want to take advantage of an advertised feature of the phone. Not to mention, are screen protectors as crystal clear as the glass itself? My experience has been that most screen protectors end up with air bubbles underneath, or fog the image enough that text and graphics aren't as clear as without them.

Of course, I'm also more careful with my phone than others might be, so I'm not too worried. But hey, if there are oleophobic, crystal clear screen protectors out there, I'd throw down to try one.
by eg6motion July 8, 2009 6:50 AM PDT
Why would you need a screen protector for a screen that doesn't scratch? It's glass, not plastic...You can take keys, a knife or other sharp objects to it and nothing happens.
by bigmc6000 July 8, 2009 8:32 AM PDT
iPhone screen doesn't scratch unless you really intentionally beat the h#ll out of it - it's been shown time and time again - it's optical grade glass - you're just wasting your money...
by Persico06 July 8, 2009 3:59 PM PDT
Zagg makes the best screen protector out there and it has a life time warranty, so like calfee03, BUY ONE !
by tfreedman July 8, 2009 7:04 AM PDT
I had a 1st gen iPhone with an InviShield, mainly because the shield would not leave fingerprints. The oleophobic coating was a selling point for me in getting the 3G S because I prefer the feel of the uncovered screen. However, within a week I had a small scratch in the coating. I suspect that won't be the last. I assume if it gets bad enough I can remove the coating and add another InviShield.
Reply to this comment
by bigmc6000 July 8, 2009 8:31 AM PDT
Good grief - you guys are killing me. It's been shown time and time again that YOU DON'T NEED A SCREEN PROTECTOR... CNet, you should be ashamed for propagating that FUD. It's optical grade glass - I had my original since day 1 and never got a single scratch on it and that includes the 2 times I dropped it on concrete! (corner got dinged by the screen is still perfect to this very day). Do you put screen protectors over your glasses? What about your windshield? Do you go and buy a big piece of plastic to put over your entire car? Seriously...
Reply to this comment
by Wannabe Actuary July 8, 2009 8:41 AM PDT
Got my 3GS 3 days after launch and have had no issues so far. I wanted to keep my iPhone as slim as possible, yet provide protection for it so after about a week or so I put on full body "Ghost Armor". It's crystal clear, very protective, and easy to put on yourself. You can't tell it's on the front at all and the back you can only tell it's on at the corners.
Reply to this comment
by skunkpuddle July 8, 2009 9:22 AM PDT
Comedy on this site. When people don't get that someone is joking, all I feel like doing is banging my head against a wall. MOVE OUT OF TEXAS!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reply to this comment
by pcgeek79 July 8, 2009 10:36 AM PDT
Ya with the battery heat issue and now a fast wearing screen coating, I am not so sure about this iPhone 3Gs. I loved my first gen. iPhone and iPhone 3G, but I think I might wait for the next one.
Reply to this comment
by molotov July 8, 2009 12:31 PM PDT
lol that iphone has seriously been violated. again and again
Reply to this comment
by Bxindia July 8, 2009 12:32 PM PDT
I have my iPhone 3gs since the launch and no issues thus far, then again I keep a screen protector at L
all times. Common sence is to keep your phone away from extreme heat and handle with care...
Reply to this comment
Showing 1 of 2 pages (39 Comments)

Search iPhone Atlas

advertisement

About iPhone Atlas

iPhone Atlas helps you navigate the ins and outs of Apple iPhone ownership with how-tos, troubleshooting information, news, reviews, and more. Got a tip? Want to contact us? E-mail iphoneatlas@cnet.com.

Add this feed to your online news reader

iPhone Atlas topics