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July 9, 2009 5:08 PM PDT

Apple says cases cause iPhone 3GS discoloration

by David Martin

Summer in Texas this year is hot, but not as hot as the debate over the iPhone 3GS overheating, an issue circulating the Internet for several weeks now. The debate finally came to a head when some users blamed white iPhone 3GS discoloration on overheating and only worsened when Apple updated the heat advisory for the iPhone 3GS.

After some users interpreted Apple's advisory as an admittance of guilt over the widely reported overheating issue and Apple responded that it was merely updating a technical document to cover the iPhone 3GS, a French site--FrenchiPhone.com--is claiming that certain cases discolor the white iPhone 3GS when exposed to heat.

FrenchiPhone reports (English Translation):

  • After numerous calls to Apple technical service and maintenance of contact with a level 3 (engineer) the problem seems to come not from a hot 3GS but contact with some covers! This was evident by ourselves on a device with a small sticker (a warning not to listen to music too loud) remained stuck, part of the hull below remained white.
  • A simple solution to the problem is to clean the back of the iPhone with alcohol, tested by myself I can confirm that it works and reassure you it is safe for your precious.

While this problem sounds relatively insignificant, we haven't heard of similar issues with previous iPhones. Does the new color transfer indicate that the 3GS runs hotter than its predecessors? What do you think--are the heat problems about the iPhone 3GS much ado about nothing, or something to worry about? Let us know your thoughts in the comments.

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by July 9, 2009 7:53 PM PDT
I have a Iphone 3GS inside a Case Mate Naked Case... I go walking every day during lunch in Texas and the heat lately has been in the 100+ degree mark, I also run runkeeper a gps application that requires the screen to be on and listen to music while I walk my 2-3 miles in blistering heat... Not once has the phone discolored, melted, caught on fire or exploded... I think the reports are BS...
Reply to this comment
by timber2005 July 9, 2009 8:43 PM PDT
Yeah... the most likely answer is these people are liars.

Its not happening in every case, so you are lucky, but that doesn't mean it's not happening. I'm sure someone will post below here and say they had the problem.
by timber2005 July 9, 2009 8:44 PM PDT
Wow that discoloration is hard to see. Can we add a outline? I know its probably more prevalant in real life.
Reply to this comment
by vijayalphonse July 9, 2009 10:03 PM PDT
Anyone ever heard of FUD? Common marketing tactic to create Fear, Uncertainty or doubt ! Ignore and enjoy the phone.
Reply to this comment
by slapppy July 9, 2009 10:21 PM PDT
It's all FUD. At least the iPhone haters had a few days to enjoy. Posting this and that and now looking even more foolish. :-)
Reply to this comment
by frozenjello July 10, 2009 1:35 AM PDT
I bought my white 3GS on release day. Within 2 weeks of using it in my Griffin Technology Elan Holster, I noticed a faint brown stripe, 1 inch wide by 2.5 inches long, running from the top of the Apple logo to just above the "iPhone" lettering. I've used this holster for the past 2 years with my first generation iPhone and wanted to keep using it.
http://www.griffintechnology.com/products/elanholster

The holster holds my 3GS with surprising tightness, entirely by friction against the interior lining (feels like suede, but I'm not sure if that's what it really is). I slide my 3GS - headphone jack end first - into the holster, with the glass touchscreen facing the belt clip. The location of the brown stripe is exactly the area of highest friction of the iPhone's curved back against the flat-walled holster.

Anyways, I used 99% isopropyl alcohol and a soft cotton cloth and was able to buff out the faint brown stripe! This proves that the discoloration is caused externally, not from interior overheating (which, by the way, I have never experienced). Thanks for the tip!
Reply to this comment
by Madhangp July 10, 2009 3:18 AM PDT
Guys why are you stuck up with the iphone and the ipods there are so many other good things in the market. Get ride of the "i" madness.
Reply to this comment
by bsorli July 11, 2009 8:08 PM PDT
I agree 110%. I've been a long Apple and Mac lover, but never quite figured out why anyone would want a phone that can't receive calls most of the time. I have 3 clients in Gainesville that can't get call on ATT's 3G network when inside buildings. Doesn't that kinda remove the whole point of having a phone. I guess iPhone lovers enjoy only driving their luxury cars on the weekends or every once and a while.

I personally like having my phone service all the time and rely on it with my business. Sorli...
by tfuchel July 10, 2009 9:31 AM PDT
I have used several different phones from various providers. I loved my Blkackberry the most, until the iphone.. this prone (particularly 3Gs) is better than all of them. There is no comparison.
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by Daniel-Castaneda July 10, 2009 10:14 AM PDT
My phone does get hot...but has not dscolored. one time it did get hot the point where i had to turn it off, and put it fornt of my ac vent in the car.
Reply to this comment
by JerryJDavis July 10, 2009 10:53 AM PDT
I've noticed my 3GS does run warmer than my 3G, but not alarmingly so. And since mine is black I've not noticed any discoloration.

With a faster processor you have to expect it to run a bit warmer. But it's never gotten "hot."
Reply to this comment
by AlphaVirus2g July 10, 2009 12:44 PM PDT
You all are funny, especially the very first comment, saying people are lying and that the Apple phones are the best on the market. Welcome to reality the phone is not amounting to the hype, your phone is turning colors and overheating in less than a month of realease. Yet no matter what happens Apple will say "its not our fault" and you will say "Oooohh I am sorry Apple, well let me buy a new one this one must just have a defect". News flash!!! There are phones better and that don't discolor or got hot and shutdown. For example I live in Houston (100+ heat right now), broken A/C, drive 20 miles, phone plugged to charger and plays internet radio through 3.5G and does get hot but never shuts down.

If the product does not "Just work" then move on, don't stick with a wilting company that does not care about you and will blame you for all the issues that arise. Good luck!
Reply to this comment
by frozenjello July 10, 2009 7:29 PM PDT
When you cast stones like this, please be brave enough to reveal the make and model of your phone so other people can highlight all its flaws.
by zato_3 July 10, 2009 5:37 PM PDT
"While this problem sounds relatively insignificant, we haven't heard of similar issues with previous iPhones. Does the new color transfer indicate that the 3GS runs hotter than its predecessors? What do you think"

Good flamebait writing, CNet, this one should be good for a few thousand clicks, once the gamer/haters show up.
Reply to this comment
by ScottGibbons July 10, 2009 7:06 PM PDT
The iPhone continues to move farther and farther away from the pack...buy your Apple stock now, while it is cheap...the other smartphone companies are slowly starting to realize that it is BOTH the OS and the hardware together that make the best phone. Now that Apple has their own dedicated chip fabrication company, they will be able to pull farther away with their own chip designs that no other phone will have access to. Get ready for the next iPhone with 5 mp camera that records and plays back full 1080p HD video. Goodbye Nokia...
Reply to this comment
by lazycat202 July 11, 2009 4:20 PM PDT
good luck! I'll stick with my HTC Touch Pro2. With it, i'm saving tons of $$$ (software and contract fees) and I don't wanna deal with a company that always blame customers on its faults. $0.99-$4.99 applications! gezz! junks!
5Mb?? heard of Sony-Ericsson Idou CyberShot?? that's 12MB cell phone!!
by tgibbs July 11, 2009 4:10 PM PDT
It all sounds pretty improbable. Plastics are not normally prone to discoloration from heat over short periods of time. After all, they are generally formed at substantially higher temperatures than they will ever encounter in use. External transfer sounds much more plausible. As for my own iPhone, it is still as white as the day I bought it, but I don't use a case.
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by jmenkart1 July 14, 2009 7:43 PM PDT
I believe you are actually saving money. When you can't actually buy apps that run on your phone you save but then again you have a lesser phone and certainly not an evolving platform like the iPhone. Good for you.
by jmenkart1 July 14, 2009 7:40 PM PDT
I believe this 'News Story' is flamebait. Typical for C-Net the worst thing that ever happened to this site was being acquired by CNET. Nuff on that.

My wife's white iPhone 3G got stained by her leather case and while I just upgraded from Gen1 to the 3Gs I notice it runs slightly warm but I would never call it hot. Since not a single user has posted this as a real problem with any validation, I would suggest that CNET stick to real news and stop the click baiting.
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by JustTap July 16, 2009 10:45 PM PDT
i dont trust the french anyway my phones never gotten to hot at all.
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by ledzep23 July 23, 2009 2:42 PM PDT
My iPhone 3GS burned my hands. I now have 2nd Degree burns on my palms.
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by ledzep23 July 23, 2009 2:43 PM PDT
Funny how the Palm Pre is advertised on this iPhone story..LMAO!!!
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