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July 27, 2009 1:00 PM PDT

Road test: Navigon's flat-rate iPhone navigation app

by Rick Broida
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MobileNavigator offers 3D maps and turn-by-turn directions, but no text-to-speech or real-time traffic.

I don't know which is more disappointing: that it took this long to bring navigation software to the iPhone, or that most vendors are charging monthly fees for it.

That's one reason I was excited to try Navigon's MobileNavigator, which has a flat-rate price of $69.99 (until August 15, at which time it jumps to $99.99).

Steep, yes, but to me that's much more attractive than paying $9.99 per month for AT&T's Navigator or Networks in Motion's Gokivo. (TomTom hasn't yet announced a pricing plan for its forthcoming nav app.)

I took MobileNavigator for a test-drive on a recent trip. Bottom line: It performed like a typical navigation system--a really, really basic navigation system.

Indeed, while the app offers solid voice-guided, turn-by-turn routing, it lacks several obvious features.

For starters, it doesn't support real-time traffic data, so forget about steering clear of construction zones and traffic jams.

Nor does the app let you call phone numbers in its points-of-interest database. In fact, it doesn't even include phone numbers, which is mind-boggling.

Perhaps most disappointing, MobileNavigator doesn't do text-to-speech, meaning you don't hear street names. Instead, it merely says, "Turn right ahead." That's pretty inexcusable; even old closeout GPS models like this one do text-to-speech.

The good news is that all these oversights will be remedied in forthcoming updates. However, only one--POI phone calling--is on tap for the free update that's "coming soon." The others will be added later, and it's not clear if you'll have to pay extra to get them.

(Map updates will definitely cost extra, which is one point in favor of subscription-based GPS, which usually includes frequent map and POI updates.)

MobileNavigator does offer a few amenities, including an admirably simple interface, portrait and landscape map views, and a lane-assist feature coupled with photo-realistic views of expressway ramps and exits.

The app worked quickly and accurately with the routes I gave it, though I did encounter an odd bug: Sometimes the screen would dim and then turn off (with voice prompts still coming through, however), and sometimes it stayed lit. I'm all for power-saving, but give me a choice in the matter.

At this point I honestly can't decide whether to recommend MobileNavigator or not. The flat-rate pricing is a big draw, but even $69.99 seems high for what you get--especially when you can buy a standalone GPS for the same or less. (And the future $99.99 price? Too high, period.)

Meanwhile, the app is missing a few too many features for my liking, though I'm glad to know many of them are in the works. And I think that's the best way to describe MobileNavigator: an app that's in the works. It's good now, but it could be much, much better.

Rick Broida, a technology writer for nearly 20 years, is the author of more than a dozen books. In addition to writing CNET's The Cheapskate blog, he oversees BNET's Business Hacks. Rick is a member of the CNET Blog Network and is not an employee of CBS Interactive. Disclosure. Deals found on The Cheapskate are subject to availability, expiration, and other terms determined by sellers. Follow Rick on Twitter at cheapskateblog.
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by EarlyAdopter July 28, 2009 9:07 AM PDT
The real utility of this sort of program is that it has an on-board data base, even when you are out of range of WiFi or cell networks. The phone's GPS receiver can find your location and then display the surrounding roads and POI's. You can't do that in Google or MotionX. For on-the -road navigation, a full-blown GPS unit will be better. The Navigon app is a battery-consumer, so if it's used as fulltime road nav, get an external power source.
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by sting7k July 28, 2009 1:09 PM PDT
Stick with Google Maps for finding your way on the go. For driving get a real GPS unit. I got Gmap East from the app store ($25) and it pretty much the same as navigon it looks like, very basic. If you want maps on the device get GMap from Xroad.
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by harleymr12 July 28, 2009 10:29 PM PDT
Be aware of recommending navigon iphone ap.If you read many of the reviews regarding this ap, especially those posted on 0722/0723/09 you will see that many people, including this reviewer had much difficulty with this ap regarding its ability to get or maintain a GPS signal. Meaning it virtually rendered the ap useless. Navigon goes through a long explanation on their support page in regards to alteration of iphone memory in order to attempt to correct this. Is this somethiing that should have to be done in order to get an app to work right? Apple is now aware of problems with this ap and I was able to get complete refund. Might be best to wait for other navigation companies to develop their aps before making this purchase.
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by koodos2123 July 29, 2009 9:14 AM PDT
How did you go about requesting your refund? I have been fighting to get a refund since I purchased this app. I first contacted the developer who forwarded me to apple for a refund. Last week I "reported a problem" through Itunes and have yet to hear back from apple. I just had to email them AGAIN today to find out what is going on with my refund. I tried calling a 1800 support line but they instructed me I had to email apple to obtain a refund. So I am now waiting for apple to finally reply back. If they do not reply by the end of the week I am calling my credit card company to dispute the charge. Navigon is pure crap!
by koodos2123 July 30, 2009 7:58 AM PDT
I just receieved an email back from Apple and they were very apologetic about my negative experience and promised to refund all my money. Thankfully my nightmare with Navigon is over!
by bigstein25 July 29, 2009 11:02 AM PDT
Apple/AT&T are just out of hand. First, their cell phone rates are through the roof. Then, they charge you extra for texting. I understand that the Iphone is a very smart, useful device with a well-developed app store. However, charging extra for services such as texting and turn-by-turn GPS is inexcusible.

With Sprint (and I know there are plenty of Sprint haters out there), text is included and so is turn-by-turn GPS is included. This all works great with the Palm Pre. Great phone, hands down!

I'm afraid that if apple/AT&T keeps this up, they will ultimately fail.

I'm just sayin'
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by luckyzdad August 17, 2009 4:57 AM PDT
Personally I'm saving money every month from our switch from Verizon to AT & T. Our Verizon bill was $138/month for our two phone family plan with no data plans, a 100 count text plan on each phone and two $5 warranties. Our bill with AT & T is $122 with two phones, one data plan for my iPhone, two 100 text plans and one warranty on my wife's AT & T phone. Every now and then we exceed the text limit and do get a higher bill, but we've remedied that with free App Store software.

Yes, I find the current omission of affordable GPS (and MMS) on the iPhone frustrating, but it's still a wonderful device. I think we're so used to getting great apps free from Apple that we're having a tough time adjusting to App Store pricing.

As for the occasionally dropped calls, an Apple tech told me to just reset the network settings when I change locations drastically. he said the iPhone puts favorite networks and cell towers in cache and uses them even when you're well out of range. I pass this along to everyone on an iPhone.

Lastly, my wife hates all other AT & T phones because she has to keep the ringer off at work and needs a good vibration to alert her that she's receiving a call. The iPhone's vibration control is too weak as well. Certainly, the iPhone should have a stronger vibration setting we can adjust.
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by ajkling August 20, 2009 4:04 PM PDT
I strongly recommend avoiding Navigon products like the plague. Navigon suddenly "pulled out" of the USA personal navigation device market in May 2009 to, in their own words, "reallocat[e] resources from its branded line of portable navigation devices to focus on more profitable segments within the navigation sector in North America." In doing so they left customers of expensive devices, in many cases bought brand new mere months before, completely unsupported. They refuse to update maps, sell promised accessories such as European maps, or even fulfill their map update subscription obligations, responding to all customer support requests with the odious phrasing I quoted above ("focus on more profitable segments" than customers who spent $300-$500 for their devices a few months back, indeed!). The money I spent on my Navigon 7200T is basically money down the drain, but I hope that a few who are considering the iPhone app will take into account that this is a company that's likely to leave you stranded. I certainly wouldn't expect any updates they promise to materialize.
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by ajkling August 20, 2009 4:04 PM PDT
By the way I have posted the background to my Navigon story at http://www.kiscica.com/navigon-screwed-me.html
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by thehairyscot September 12, 2009 9:21 AM PDT
I am curious if/how/when Navigon will keep up the iPhone app support, if they are pulling their PND support from the US. Will the iPhone app warrant their investment to keep up the US maps.
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by yourfriend_jon September 30, 2009 1:52 PM PDT
Dear Sir,
I really wish CNET would look into the Navigon USA warranty policy. They have abandoned the USA market as far as their GPS systems. The failures of their units are abundant and honestly I used CNet as a resource for reviews. I really wish you could look into this for me. I have numerous emails between myself and Navigon. They have not done right by the customer. I have taken excellent care of my unit and it broke, as countless others on the internet it is still well in warranty. Promoting the newest app without knowing the full story I would think you would want to know.
thank you
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