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August 17, 2009 11:51 AM PDT

Will a Verizon iPhone be better? Maybe

by Kent German
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CNET News Poll

A Verizon iPhone
Will a Verizon iPhone be better?

Yes
No
Maybe



View results

Since the introduction of the first iPhone model, AT&T has largely been blamed for the handset's variable call quality and data reception. Many CNET users, and even my colleagues, have blasted the carrier while largely exonerating Apple. What's more, we about said as much in our iPhone 3GS review.

At the same time, the hopes of many have turned to Verizon Wireless. Though Big Red has yet to announce that it will carry an iPhone, it's become a common assumption that a Verizon iPhone will be better. But I say not so fast. While the reasoning is mostly sound--a strong and often superior Verizon network should offer better performance--it's also somewhat simplistic.

When testing a carrier's network, the only constant is that there is no constant. Not all of the Verizon phones that CNET has tested have been exceptional. Similarly, we've reviewed many AT&T handsets that have surpassed the iPhone both in voice quality and 3G data reception. So I'm somewhat skeptical that a Verizon iPhone will be better simply because it's on Verizon.

We also can't forget that both the strength of the carrier's signal and the handset itself (its antenna and receiver) play a part in signal quality. Though I've had better reception when using the iPhone in Spain and the United Kingdom, it hasn't been that much better. So it's not illogical to suggest that Apple's design may be partly responsible for the performance that the iPhone presents.

Unfortunately, we won't know the success of a Verizon iPhone until the device lands at the carrier. Until that day comes--and I don't think it will until the carrier adopts LTE technology--we're just speculating. A Verizon iPhone may be better, but then again, it may not.

So what do you think? Will a Verizon iPhone be better?

Kent German is a senior editor for cell phone reviews at CNET. When he's not testing the newest handsets on the market, he's blogging about cell phone news for Crave. In his On Call column, he answers reader questions and gives his take on the rapidly changing mobile industry. E-mail Kent.
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Add a Comment (Log in or register) Showing 1 of 5 pages (150 Comments)
by Donniebrasco August 17, 2009 12:30 PM PDT
No, because Verizon would probably cripple the features that make the iPhone appealing.
Reply to this comment
by cmmbac August 17, 2009 1:31 PM PDT
Could not agree more, not to mention that Verizon besides crippling their devises also has 99% of their phones that don't work oversees.
by VJGthe3 August 17, 2009 1:44 PM PDT
@cmmbac
That's true, but what do you think is the percenage of U.S. users that need a phone that works overseas? Wouldn't you think that if thats a priority, Verizon's handset lineup is irrelevant?
by ccmike72 August 17, 2009 2:52 PM PDT
My thoughts exactly. Verizon has a real problem with cramming their own proprietary software into phones and taking out anything good. I love the service i just wished they would leave the phones be. If they don't cripple it count me in for one.
by slapppy August 17, 2009 4:23 PM PDT
Verizon will disable the ability to load up any ringtone you want from Garageband or buy it at 99 cents on iTunes. Verizon would want that 3.00 plus charge.
by Skulljibb August 17, 2009 7:18 PM PDT
You noobs are living in the past. Verizon no longer cripples any handsets, its been that way for sometime now. All of their newest smartphones are CDMA/GSM (world phones). Its idiotic to think that they wouldnt allow you to download anything from iTunes, and they havent limited my downloading of Google Voice to my Blackberry. If the iPhone were to come to Verizon, it would have all features available that AT&T doesn not have/allow.
by teknikkle August 17, 2009 9:05 PM PDT
How can you cripple an iphone anymore??
by Donniebrasco August 18, 2009 6:07 AM PDT
Verizon has repeatedly stated that they don't want to be a "dumb pipe" carrier, as in not meddling with software or content available on their network. The iPhone thrives on AT&T being a "dump pipe". My Omnia shipped with a built-in GPS. Only within the last month has Verizon officially allowed people to use it (official...meaning not from Modaco), and I've had my phone since December. Of course, I was assured by Verizon Store staff that the GPS was going to be unlocked "early" in 2009, which turned out to be another bunch of BS. Besides dropped calls, that was my main complaint with this phone, which you can't blame on Samsung or Windows Mobile.

My service is okay most of the time, but there are dead spots, and I live in the DC Metro area. I used to think it was my old phone and not Verizon, but the new phone didn't improve anything. People I know with AT&T and Sprint in this area never have many complaints, and Sprint HQ is about 20 minutes from where I am now, so you would think if coverage is good anywhere...it would be here.

I just don't see how two companies that love to control everything related to them would be able to coexist. AT&T seems to let Apple control the iPhone universe and are fine with that. I don't see Verizon allowing them that kind of control when it is on their network.
by bluelight421 August 18, 2009 6:22 AM PDT
Too much hate in here. AT&T works fine for both me and my fiance in upstate NY, with full 3G coverage everywhere we go. Also Verizon has worked fantastic for phones and smartphones I have owned in the past. These personal reviews of the carriers have no credibility due to the fact that each person's experiences may differ based on location.

So the bottom line here is whether or not Apple would be willing to produce a CDMA version of an insanely successful phone to simply appease the sea of voices who are dissatisfied with AT&T's service. Remember that Apple only cares about making money and getting high scores for iPhone satisfaction. As long as people are still buying it (as they are in droves), Apple will not see a reason to make a hardware switch to accommodate a new carrier.

Now that brings me to a previous point that was made several times... When Verizon and AT&T begin the switch to LTE, Apple will begin to take notice. If and when this happens (hopefully 2011 as has been reported), Apple will probably jump ship and offer the iPhone in the flavor of LTE which will now be marketable on both carriers. At least this is all just my opinion, and who the hell REALLY knows what Apple is planning anyway?!
by OldShoeLover August 18, 2009 9:08 AM PDT
As a Verizon user, I'd have to agree. For me it's call quality and reception vs. features that EVERY PHONE SHOULD HAVE! I still stick with reception, but they are slowly pissing me off more and more by crippling phones.
by wsmith89 August 18, 2009 3:39 PM PDT
Did you ever think that maybe....just maybe....Verizon "cripples" their phones in order to keep their network running secure and efficiently? And perhaps that's why their network speed and reliability is far superior to any other carrier in the U.S.? Just a thought.
See more comment replies
by tetsujin619 August 17, 2009 12:32 PM PDT
I hope so. I have a BlackBerry Pearl right now, and can't wait for the iPhone to come over.
Reply to this comment
by Ksal005 August 17, 2009 12:34 PM PDT
I think a Spring iphone would be better than a Verizon one. Sprint adds their bloat-ware but at least they don't cripple their devices as much as Verizon. It's the lesser of the two evils. AT&T doesn't even compare as their network is a joke.
Reply to this comment
by Paul_Christie August 18, 2009 10:59 AM PDT
It is simply "a joke" where you live, Ksal.
by skwerlhater0 August 18, 2009 2:40 PM PDT
I don't think the iPhone is a Spring, more like an Autumn.

In honesty, although I would love a Verizon iPhone, Sprint seems less likely to ruin the experience.
by trackstar55 August 17, 2009 12:35 PM PDT
Didn't Steve Jobs go to Verizon to launch the iPhone and Verizon passed?

I don't see Verizon being able to sell the iPhone,,,,,dont they have their own Vcast software that they are so proud of. Personally, I like the service from Verizon and would love an iPhone from them, but I cant stand the Vcast which the iPhone would have to use I assume. Correct me if I am wrong. So how would the App store work with all that?
Reply to this comment
by Bsmove08 August 19, 2009 10:38 AM PDT
i think it would not need to use Vcast... it will be just like AT&T's iPhone, but with Verizon...
by acheron5 August 17, 2009 12:37 PM PDT
The presumed superiority of a Verizon iPhone doesn't rest exclusively on the call quality of the device on that network. It's a major factor, and a major complaint among AT&T iPhone users, but perhaps at least equally important is the cellular carriers amenability to adding customized services to the device. Much of the angst against AT&T lately has been not only for the poor reception some/many users experience but also the ongoing lag between the announcement of a feature such as MMS and its availability.

If Verizon works closely with Apple to enable new features to the platform in a way that is more robust than AT&T the phone would definitely benefit from being on that network. But an improved signal strength without a more enthusiastic rollout of new features would land Apple in the same situation it is currently in.
Reply to this comment
by ewelch August 17, 2009 12:39 PM PDT
Having to use one on the Verizon network automatically makes it worse. They are the worst carrier on the planet for how they treat customers. Reception is one thing, but it's not everything by any means.
Reply to this comment
by iroq321 August 17, 2009 12:49 PM PDT
i have been a long time VZ customer and not once have had a problem with customer service. neither any of the people i know who are also on verizon and trust me, that is plenty. i don't see where this calim is coming from at all.
by Shaun822 August 17, 2009 1:26 PM PDT
I've had mixed experiences with VZW's customer service but it almost always involved the purchase of a new phone upgrades, damaged phones, etc. As long as Apple takes the time to do the technology right the iPhone on VZW would blow away the ATT version.
by jgvillan August 17, 2009 2:11 PM PDT
I dont think it Verizon's customer service, but more how they treat their customers by nickle and dime of the past. Disabling certain features on phones, where similar phones on other carriers are enabled. Bluetooth file push for one example.
by viper396 August 17, 2009 2:19 PM PDT
@ewelch, "They are the worst carrier on the planet for how they treat customers."

Many say the exact same thing about AT&T, Sprint, etc.. In fact, if you did a search, the exact same can be said for practically every cell phone carrier on the planet. There is always someone unhappy with the service they got for some reason. Given that fact, your opinion about Verizon changes nothing.
by ccmike72 August 17, 2009 2:56 PM PDT
except for all the national surveys that always seem to list them as the best provider. They have problems just like all the rest but for every provider there is someone with a bad experience.
by iroq321 August 17, 2009 12:43 PM PDT
all this talk about crippling the phone, i don't buy it. verizon has already announced that starting with the 2nd gen. storm, they will carry devices with wi/fi. also, i've had both at&t (will never go back) and verizon (current) and i would say definitely, any phone would be better on verizon rather than at&t service-wise.
Reply to this comment
by dumbspammers August 17, 2009 2:38 PM PDT
ATT's network is unstable and unreliable. Verizon's network is robust and - despite the lies sprad in ATT's TV commercials - has the best coverage within the USA.

That said, however, Verizon's history of deliberately making phone manufacturers change features or crippling them (the LG phone series "lock" feature is a prime example; I am on my third VZW LG phone, and where it used to take 1 keypress to lock the phone, it now takes a minimum of 8) means you can expect a VZW iPhone to cost more and do less.
by PeteyBrian August 17, 2009 4:56 PM PDT
On AT&T, I EXPECT dropped calls. On Verizon, I'm SURPRISED by a dropped call. No brainer for me. A win win for consumers - AT&T's network not as "taxed" by exclusive iPhone users and Verizon customers given the hottest selling phone.
by alegr August 17, 2009 12:43 PM PDT
iPhone = GSM

AT&T = GSM

Verizon = CDMA
Reply to this comment
by thefever August 17, 2009 1:07 PM PDT
Phones have been ported to a carrier with different cellular technology. The Moto Q9 was available on both GSM and CDMA, and were roughly the same phone.

Obviously, they would take the GSM radio out and implement a CDMA radio in a iPhone on Verizon's (or Sprint's) network.
by cmmbac August 17, 2009 1:33 PM PDT
well said why do so many people fail to see the obvious? 99% of Verizon phones do not work oversees.
by viper396 August 17, 2009 2:42 PM PDT
@cmmbac "well said why do so many people fail to see the obvious? 99% of Verizon phones do not work oversees. "


For the same reason you fail to see the irrelevence of your statement. A majority of people will rarely travel oversees let alone leave their coverage area. Those who do travel alot buy appropriate phones to deal with their particular travel situations.

Incidently, your "99%" statistic is clearly made up. Try doing some actual research instead of just making up your own facts and figures. This map clearly shows that the worldwide coverage for CDMA is not as terrible as you pretend it to be:
http://www.techandsoda.com/2009/05/gsm-or-cdmathat-is-the-question/
by Gandalf62 August 17, 2009 4:31 PM PDT
That "techandsoda" map was wildly incorrect... I think they used a map from Verizon for the coverage with one of their CDMA/GSM world phones. There is no CDMA coverage in western Europe at this point, although I've heard that there are some CDMA 450 networks in eastern Europe and Russia, that wouldn't help anybody travelling, because none of the US CDMA phones can handle the 450MHz frequency...
by Iphone11429 August 17, 2009 4:46 PM PDT
Why would CDMA be put into any Iphone? Verizon will kill it in a few years. They are going with LTE. I think in 2011, maybe just maybe Verizon will have the Iphone.

Also I have both VZW and ATT. Hate both of them. I have an Iphone and a Blackberry. They both have issues. And why the hell are VZW plans so high?
by Weudel August 19, 2009 6:16 AM PDT
Centro = CDMA

Sprint = CDMA

AT&T = GSM

So, now, Centro = CDMA or GSM

If Palm could pull it off pre-Pre... what makes you think Apple couldn't pull it off now....

But, I agree that the real hope lies in LTE... or MiFi and an iPod touch w/ Skype
by Woosaaah August 17, 2009 12:46 PM PDT
I agree with the above. Verizon will probably cripple some cool features. I purchased the Motorola Razr V3 on Verizon when it came out .....and hated it!! Verizon crippled the Bluetooth and pic & vids were impossible to get from the phone to the computer without visiting their website. I used it twice then bought a pre-paid until something better came out.
Reply to this comment
by ywkhgqo August 17, 2009 7:35 PM PDT
that was like 5 years ago? have you even been near verizon since?
by Hellcat August 17, 2009 12:51 PM PDT
I have a friend who doesn't have an iphone and it works fine in the Los Angeles Area and I know a few people with iphones that get crappy service. It may just be the iphone is good to use for everything BUT a phone, and its just a crappy phone.
Reply to this comment
by ikramerica--2008 August 17, 2009 11:30 PM PDT
I get crystal clear reception in LA on the iPhone. So quiet that sometimes I think the other person has hung up when I am waiting for them to answer a question. No static or echoing or anything. And on the same network on my Sony phone, it was far different.

I think it's a matter of phone+company+region=quality, and that combination has many permutations, and that's why you get so many different experiences.
by Weudel August 19, 2009 6:17 AM PDT
So, your friend's lack of iPhone works well in LA? My lack of iPhone is working well for me also...
by amirault0 August 17, 2009 12:52 PM PDT
I think that the problem with AT&T service is definitely part apples fault. I currently have tmobile and with my HTC Tytn II i get serivce everywhere. I bought an iphone, popped my sim in and i barley got service in most areas.
Reply to this comment
by Iphone11429 August 17, 2009 4:49 PM PDT
Not 3G service. My sister came here to NYC and couldn't believe that T had 3g. It's not in NC's State Capital, Raleigh.
by nizadobo August 17, 2009 12:54 PM PDT
When I had a verizon phone, I could text from my desk at work.

Now, with my iPhone, I have to squish myself against my window while holding the phone so that it doesn't drop the signal and take 2 full minutes to get it back so that I can send a text.

I'll take Verizon's cell strength any day.
Reply to this comment
by Gadget70 August 17, 2009 12:54 PM PDT
I have an iPhone in Canada on the Rogers Network and everything works flawlessly and fast right from day 1. I always wondered why so many Americans were bashing Apple/AT&T. Trust me, you should be bashing AT&T not Apple. The iPhone has always been awesome.
Reply to this comment
by jtklein August 17, 2009 4:04 PM PDT
President Lincoln has been shot. Now tell us something new. If you absolutely need the PHONE function to work AT&T is just not an option. I have a touch and a cheepo Verizon phone.
jt
by ndantonio August 17, 2009 12:58 PM PDT
As nice as it would be to get and iPhone with the kind of coverage and speed that comes with having Verizon as your carrier, they ARE known for cluttering up their phones w/ performance destroying software. They did it to the Razr and more recently with their versions of the HTC Touch and Touch Pro. Cnet gave decent reviews of these devices on other carriers but when it came to the Verizon versions there was a notable difference in their performance and operation.
Reply to this comment
by stigmattaman August 17, 2009 12:58 PM PDT
I think it'll be about the same for the majority of the country, as many iPhone customers are very happy with their service. the problem is in the major metros like San Francisco and New York where every hipster, business guy, and their mom uses the device. Apple definitely did not design it to be as data efficient at a BlackBerry, but there are too many bottlenecks for one carrier to handle the demands of a device like this. A Verizon iPhone would still chug a bit in major metros, but the fact that there's another provider would ease demand for both Big V and AT&T.
Reply to this comment
by ikramerica--2008 August 17, 2009 11:32 PM PDT
Highest customer satisfaction of any smart phone sold, even better than the Pre.

Happy people don't complain about being happy...
by chewingwax August 17, 2009 1:08 PM PDT
I've been an AT&T customer since they were Cingular. I chose Cingular because it had the best coverage in places I travel to often, generally Western and Central New York. I got the iPhone 3Gs on July 20th and here in Buffalo, it works flawlessly, quickly, wonderfully. I'm beginning to think that Cnet is something of a Fanboy for Verizon, maybe because Verizon happens to have better coverage in the Bay area where they all hang out.
Reply to this comment
by rbrown653 August 17, 2009 3:48 PM PDT
It does sound that way but its not true. When consumer reports did a wireless network test in all the major city areas in America (I think it was like 25 or 30 citites) Verizon or Alltel (which verizon owns) came in first for network strength for every city.

So while you might get better coverage in some of your areas almost everywhere else gets better coverage with Vz
by jr24ds August 17, 2009 1:18 PM PDT
In the houston area and there is great reception over here! 3g is all around! it just depends on where you live! i mean sure at&t isn't perfect! i know lots of people in differenct areas that don't get great reception on at&t! have a friend who has an iphone and never complains about it's reception!
Reply to this comment
by cpu24 August 17, 2009 1:23 PM PDT
What is the deal with this phone being on Verizon they are about as bad as AT&T if not worse, cause the cripple features on there phones. I would like to see the phone offered on T-Mobile or ever Sprint, because they both have decent networks and cheaper plans compared to AT&T and Verizon. I personally think that the iPhone can be improved if Apple would take some damn time a think about the reception on the phone and AT&T builds out there 3g network, or ever begin to roll out a 4g network. The iPhone is probably one of the greatest phones ever made, but for right now at least the phone sucks. The plan is high and we don't get damn MMS.
Reply to this comment
by MastrCake August 17, 2009 1:24 PM PDT
I've been with AT&T since they were AT&T Wireless, then Cingular, then the "new" AT&T. They were good, but things started going downhill when Cingular came along and ruined everything I loved about them, i.e signal strength, consistently accurate bills, and great phones (at the time, you know, early 2000s). The only reason I'm still with them is because of my iPhone, and if (when?) Verizon launches their iPhone, I will happily pay an early termination fee and switch.
Reply to this comment
by cyclonica1980 August 17, 2009 1:31 PM PDT
I had a small issue today with my phone, Verizon reps sat on the phone with me, corrected the problem, and offered me a free ringtone for the trouble. Works for me. Gogo Verizon
Reply to this comment
by ikramerica--2008 August 17, 2009 11:33 PM PDT
ATT does the same with the iPhone. They are very helpful. Unlike Sprint...
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