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- My rating: 0 stars
Full user review
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2 out of 3 people found this review helpful
2.0 stars
"Over Priced shoddy customer service!"
Pros: Awesome for gaming. Specialized support
Cons: Come on?! It's to big to be a laptop 19"? To expensive.
Summary: I have an Alienware laptop, not this one, but let me offer some warning. It has had a couple of problems with the optical drive now, it took Alienware 7 months and cost me 120 dollars to figure out that it wasn't a software problem. I had to buy an external to back it up. Then they sent me a used replacement optical drive, then a new one when it didn't work or fit and after I yelled on the phone that warranteed parts should be brand new not refirbed. Then they forgot to tell me to keep the bezel off the original, because the new one wouldn't ship with one on it. So they shipped me a new one yesterday that does not fit. I'm looking forward to calling them again and getting hassled about not being under warranty. It's probably a great laptop, but I would shop around. It is way overpriced, it only comes w/ a gig of RAM and then you have to pay 300 for another gig. That's dumb crazy. It should come stock w/ RAID 0, 2 gigs and you shouldn't have the option to pick the lower end graphics card. It should come loaded for 5k$. This laptop screams "the guy that owns that is either dumb or rich" because it is impractical. You will not be able to play it full steam w/out being plugged in to a receptacle. Trust me mine won't and it's a M5500 loaded to the gills. If you are sucker enough to buy it, buy the biggest warranty they got! By the way, Alienware didn't tell me my warranty expired like they're supposed to and even though the problem was still during the warranty period, when I called they tried to charge me 40$ to order the piece that they forgot about. I told them I wanted to speak to a manager and they hung up on me after waiting on hold for an hour. Think hard about it! Oh by the way, the internal wireless card is junk. Count on it working ocassionally, but not when everyone else's is.
