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  • 1 out of 1 people found this review helpful

    1.0 stars

    "Problems from the Start - Terrible Customer Support"

    by David Saylor on September 27, 2005

    Pros: Nice size, screen is good, great features for cost

    Cons: Poor Touchpad

    Summary: I purchased an Averatec 4200 series laptop in June. I have two other Averatec products and have been quite satisified. This one has been nothing but problems. I have now returned it twice for the same problem (it shuts off suddenly or will not turn on). Presently I still don't have the unit back and during this bout with customer support (it does feel like a boxing match) they have managed to arrange for the slowest shipping (7days each way), lost the computer in their repair facility, and generally display a lack of concern for me the customer.
    I would not buy another computer from this company.

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  • 1 reply to this review

  • reply by: gmumford on October 26, 2005

    I had the same problem. I sent mine in Averatec for repairs and got it back 2 weeks later, and haven't had the problem since. I think these are great little computer for the price.

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