Dell Dimension XPS

Summary: I am the CEO of a Software Consulting Solutions firm in NJ. We are a Microsoft Gold Partner (and a Dell Partner). I have purchased over 100 Dell Servers, Desktops and Laptops.
I have never had problems that we have experienced with this box. My customer (who I bought this for as a favor) has had nothing but nightmares. First problem was that the Case literally fell apart. Dell's outsourced partner came and replaced it in short order. The new case did the exact same thing. Then the disk drives failed, then the motherboard, and the list goes on. After spending about 5 hours of my own time, I finally took the system back to our in house engineers. They completely reset the RAID, then loaded the OS, then the Dell Desktop Mgr, then the Intel Chipset (if you don't do it in that EXACT order, the system will not configure properly). It turned out that dell didn't even send us the correct drivers for the video card which was not the one that we ordered.

I am a huge supporter of DELL and a Stockholder. I think their machines, support and service is far and above any of the competition. HOWEVER, THE XPS 4 GEN SYSTEM is an abosolute MESS. Just the fact of the ULTRA CHEAP Case is completely unforgivable. And if you are not a HARDWARE EXPERT (which I am), don't even get close to this box.
I highly suggest the 8400 fully loaded. MUCH BETTER !

Dell, I HOPE YOU READ THIS. Get your act together on this box. You really missed QA on this one !